BSOD, pls help

Discussion in 'Windows 7 Help and Support' started by jgourlay, Sep 11, 2014.

  1. jgourlay

    jgourlay New Member

    Jul 31, 2014
    Likes Received:
    First, thanks to you all for providing this forum. My wife sells me the computer frequently bsods. I have only one .dmp file, which I've posted. Any help you can give is thoroughly appreciated.

    Attached Files:

  2. Trouble

    Trouble Noob Whisperer

    Nov 30, 2009
    Likes Received:
    This type of BSOD is normally associated with Norton / Symantec (one of their security suites).
    Use the programs and features applet in the Control Panel to Uninstall it. Then follow that up with the vendor specific proprietary removal tool found here

    When that is done install MSE from here
    Select your language and bit architecture (32 or 64 bit).

    If Blue Screens persist after completing the above.....
    First make sure your machine is configured properly to facilitate the collection of .dmp files.

    Then……Please read the first post in this sticky thread here How to ask for help with a BSOD problem
    Do your best to accumulate the data required.
    Run the SF Diagnostic tool (download and right click the executable and choose run as administrator)
    Download and run CPUz. Use the Windows snipping tool to gather images from all tabs including all slots populated with memory under the SPD tab.Likewise RAMMon. Export the html report, put everything into a desktop folder that you've created for this purpose, zip it up and attach it to your next post (right click it and choose send to, compressed (zipped) folder.

Share This Page