Windows 7 BSOD - Report of my 2n SO

[MCalgar]

Hi friends,

As sais in my other post, I have 2 so in my computer, and sometimes I recive a BSOD, which I don't know why, hope you can help me =).

Regarding the first report of the other SO (both are win7) can I follor your instructions?

By the way, I don't what's "driver verifier", so I don't know if it's enabled or not.

many thanks =)

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[usasma]

Other post here: Link Removed
I'm headed out to dinner now and may not get back to this tonight.
Continue with the advice in the other topic and we'll move on with this one as soon as I'm able.

 

[MCalgar]

thanks ^^

by the way? you ask me about drivier verifier, how can I know if it's enabled?

 

[usasma]

To disable Verifier:

Run verifier.exe
In the first screen, select "Delete existing settings"
Then click on "Finish" and reboot the system for the changes to take affect.

You can see what the settings are by using the "Display existing settings" button - but it's really not useful and may make things more confusing to you.

The Driver Verifier errors (STOP 0xC4) are known to be caused even when Driver Verifier isn't running. I'm only trying to determine if you had turned it on.

If it was turned on, turn it off.
If it wasn't turned on, leave it alone.
If unsure, turn it off anyway.

 

[usasma]

No memory dumps in this upload. Has this system been experiencing BSOD's?

This device has a problem:

NVIDIA GeForce 610M PCI\VEN_10DE&DEV_1058&SUBSYS_14571043&REV_A1\4&1C0CAF93&0&0008 43

Please:
- download a fresh set of video drivers from the Asus website
- uninstall the current video drivers
- install the freshly downloaded drivers and see if that helps

Also, you can download the latest drivers for you card from here: NVIDIA DRIVERS 314.22WHQL But it may not contain features that Asus has added to the drivers - so it's your call about using this one.
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Please note that there were video problems in the other post also. This may be a hardware problem with your video card.
Please run the video stress tests here: Link Removed
Be sure to watch the system while the tests are running as they can damage the system.

 

[MCalgar]

what do you mean by "the tests can damage the system"?

thanks ^^

 

[usasma]

It's rare, but if the shutdown mechanism isn't working properly, the system can overheat and actually melt components.
You must watch the screen and see if it's having problems.

If you're able to monitor the temps, don't let the video test get above 90ºC - if it does, force the system to shut down
If you can't monitor the temps, then don't let the video test go past a point where the display becomes distorted in any way. At that point, force the system to shut down.
If, while running the video tests, the display becomes garbled/distored/or even just has a few video problems - force the system to shut down.

 

[MCalgar]

Ok!

I've done all the steps you recommended, today I've received another blue screen, now with the 2n SO, the one I'm talking about in this post.

I've checked all the drivers in asus's web, and I haven't found any update or similar, so I'm a bit confused, could be related to temperature, maybe?
There isn't any pattern or similar, anything I've done to trigger it. I'll monitore my cpu and see if it happens again, also I'll do all the test again and try the video test you've said.

thanks again

 

[usasma]

Zip up and upload the contents of the C:\Windows\Minidump folder for us to have a look at.

 

[MCalgar]

hi, sorry for the delay. Haven't had time until now.

here is the minidump folder of the 2nd SO, I'm going to post the minidump folder of the first SO in the other

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[usasma]

Still blames video and still says that Driver Verifier is enabled.
Have you run the Video Stress tests that I suggested? If so, what were the results?
As this is a laptop, please be sure to blow out the air vents with canned air (DO NOT use a vacuum or an air compressor as they can damage parts). Then, be sure to use the laptop on a hard surface (and use a laptop cooling pad if possible).

It appears that this laptop has a discreet nVidia graphics card, so you may be able to get it replaced. Prices that I saw were from $70 to $130 US.

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

ASMMAP64.sys Thu Jul 2 05:13:26 2009 (4A4C7A36)
LENOVO ATK Hotkey ATK0101 ACPI UTILITY
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kbfiltr.sys Mon Jul 20 05:21:42 2009 (4A643726)
Dritek Keyboard Filter Driver
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AiCharger.sys Thu Sep 22 22:04:40 2011 (4E7BE938)
Asus Charger Driver [br] Likely BSOD cause - haven't seen recently (15Jan2013)
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Analysis:
The following is for informational purposes only.

[FONT=lucida console]**************************Sun Apr 14 05:33:19.317 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\041413-29016-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: [B]7601[/B].18113.amd64fre.win7sp1_gdr.130318-1533
System Uptime:[B]0 days 0:03:55.192[/B]
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by :[B]nvlddmkm.sys ( nvlddmkm+1bb8c5 )[/B]
BugCheck [B]C4, {91, 2, fffffa800a364060, 0}[/B]
BugCheck Info: [B]Link Removed[/B]
DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
Arguments: 
Arg1: 0000000000000091, A driver switched stacks using a method that is not supported by
    the operating system. The only supported way to extend a kernel
    mode stack is by using KeExpandKernelStackAndCallout.
Arg2: 0000000000000002
Arg3: fffffa800a364060
Arg4: 0000000000000000
BUGCHECK_STR:  0xc4_91
PROCESS_NAME:  SeratoDJ.exe
FAILURE_BUCKET_ID: [B]X64_0xc4_91_nvlddmkm+1bb8c5[/B]
CPUID:        "Intel(R) Core(TM) i7-3610QM CPU @ 2.30GHz"
MaxSpeed:     2300
CurrentSpeed: [B]2294[/B]
  BIOS Version                  K55VD.203
  BIOS Release Date             03/12/2012
  Manufacturer                  ASUSTeK COMPUTER INC.
  Product Name                  K55VD
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/FONT]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

[FONT=lucida console]**************************Sun Apr 14 05:33:19.317 2013 (UTC - 4:00)**************************
[COLOR=RED][B]ASMMAP64.sys                Thu Jul  2 05:13:26 2009 (4A4C7A36)[/B][/COLOR]
intelppm.sys                Mon Jul 13 19:19:25 2009 (4A5BC0FD)
[COLOR=RED][B]kbfiltr.sys                 Mon Jul 20 05:21:42 2009 (4A643726)[/B][/COLOR]
amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
Rt64win7.sys                Tue Aug 23 09:55:41 2011 (4E53B15D)
atkwmiacpi64.sys            Tue Sep  6 21:44:52 2011 (4E66CC94)
[COLOR=RED][B]AiCharger.sys               Thu Sep 22 22:04:40 2011 (4E7BE938)[/B][/COLOR]
athrx.sys                   Tue Oct  4 02:49:29 2011 (4E8AAC79)
HECIx64.sys                 Wed Nov  9 19:52:25 2011 (4EBB2049)
iaStor.sys                  Tue Nov 29 22:39:19 2011 (4ED5A567)
IntcDAud.sys                Tue Dec  6 06:23:07 2011 (4EDDFB1B)
iusb3hub.sys                Fri Jan 27 04:35:25 2012 (4F226FDD)
iusb3xhc.sys                Fri Jan 27 04:35:28 2012 (4F226FE0)
iusb3hcs.sys                Fri Jan 27 04:37:23 2012 (4F227053)
RtsBaStor.sys               Wed Feb  1 03:06:18 2012 (4F28F27A)
igdkmd64.sys                Tue Feb 14 13:47:30 2012 (4F3AAC42)
RTKVHD64.sys                Tue Jul 17 09:11:37 2012 (50056489)
AsusTP.sys                  Mon Aug 27 01:11:32 2012 (503B0184)
aswRvrt.sys                 Wed Mar  6 18:21:43 2013 (5137CF87)
aswFsBlk.SYS                Wed Mar  6 18:22:01 2013 (5137CF99)
aswMonFlt.sys               Wed Mar  6 18:22:08 2013 (5137CFA0)
aswTdi.SYS                  Wed Mar  6 18:22:10 2013 (5137CFA2)
aswrdr2.sys                 Wed Mar  6 18:22:24 2013 (5137CFB0)
aswSP.SYS                   Wed Mar  6 18:23:05 2013 (5137CFD9)
aswSnx.SYS                  Wed Mar  6 18:23:10 2013 (5137CFDE)
nvlddmkm.sys                Thu Mar 14 21:37:00 2013 (51427B3C)
nvpciflt.sys                Thu Mar 14 21:37:25 2013 (51427B55)
[/FONT]

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AsusTP.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
aswRvrt.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
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aswrdr2.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
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[MCalgar]

yes I did, I searched the latest drivers in the asus website and installed them and disabled driver verifier :S. also I always use a cooling pad.
could it be that asus doesn't have the latest drivers? :S

 

[usasma]

I wouldn't worry about the outdated drivers. In this case, they're all likely to be the latest available.

I would concentrate on testing the video card. If that doesn't reveal a problem, then I'd suggest getting another video card to try. Buy it from a place that will accept returns - so you can get your money back if it's not needed (if, for example, this is a problem with the motherboard rather than the video card).