Afternoon all , I get BSOD when trying to burn blu-ray disks , It,s Nero 2018 or 2017 I use when burning blu--rays . Thank you .
Hi,
can you upload the dump file please? Use the app found in the thread sticky as we need to see the dump file in order to help you further:
If there doesn't appear to be any dump files then you'll need to change your settings so that they're created when the machine bsods.
Open the run application.
Type sysdm.cpl in the run box and click ok.
Look across the top of the system properties box for 'Advanced' and click that.
Look for 'Startup and Recovery' near the bottom and click 'settings'.
Near the bottom you'll see a drop down menu under the heading 'write debugging information'.
In the drop down menu choose ' small memory dump (256KB)'
Under 'small dump directory' make sure it says %SystemRoot%\Minidump.
Click ok and your good to go.
Check that the burner is fully updated regarding firmware. You can check this by visiting the manufacturers website and looking under support or post the details here and we'll take a look.
Lastly I had a couple of burner's give me blue screens before and one time it was down to the player itself being buggered and the other was caused by dust would you believe.
In any case post the dump file and we'll take a look.