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* Bugcheck Analysis *
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Use !analyze -v to get detailed debugging information.
BugCheck A0000001, {5, 0, 0, 0}
Probably caused by : atikmdag.sys ( atikmdag+25580 )
Followup: MachineOwner
Hi,Code:******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck A0000001, {5, 0, 0, 0} Probably caused by : atikmdag.sys ( atikmdag+25580 ) Followup: MachineOwner
the above dump file has a Bugcheck which is particular to AMD drivers and can mean there may be an issue with the card itself or not enough juice (power) is getting through.
The symptoms you describe above however sound suspiciously like overheating although that's by no means certain.
Usually with Notebooks the manufacturer supplies the updates although GPU drivers for mobile solutions are also made by both Nvidia and AMD.
BiosVersion = X550EA.206
BiosReleaseDate = 09/24/2013
SystemManufacturer = ASUSTeK COMPUTER INC.
SystemProductName = X550EA
Your Bios also has several updates pending:
http://support.asus.com/download.aspx?SLanguage=en&m=X550EA&os=8
AiCharger.sys Fri Sep 23 03:04:40 2011: Asus Charger Driver known on occasion to cause issues/BSOD-Uninstall to test.
atikmdag.sys Tue Aug 13 05:03:58 2013: AMD gpu driver. The latest driver can be found here:
http://support.amd.com/en-us/download/mobile?os=Windows 8.1 - 64#amd-catalyst-packages
Use this application to monitor your temps although i'm pretty sure you can see the temp in your Catalyst drivers too:
http://www.hwinfo.com/
Stress test your graphics using this app:
http://www.ozone3d.net/benchmarks/fur/
Using the above two tools you should be able to determine if your overheating or not. Make sure any vents are free from obstruction like dust and carefully monitor the temps of the gpu whilst your stess testing.
Post any new dump files
Hmm..To be honest 60c isn't that hot for a gpu especially if it's working hard. Most gpu's are quite happy working at that temperature and can even go up to 80c or 90c in some cases (although probably not in a notebook)
Now although the temp doesn't sound too bad your machine shouldn't really be crashing when running furmark. I should mention this program is designed to make your gpu work hard which is why it warms up so quickly. As i said it should be able to complete a cycle of furmark without crashing and this could be indicative of a faulty gpu.
I know you said you haven't had the machine long.. Has it done this since you first purchased it? If so then it might be worth taking the machine back under warranty.
Try this further test which tests the vram on the card:
http://mikelab.kiev.ua/index_en.php?page=PROGRAMS/vmt_en
Hi,
yup your gpu passed the test fine. In post #2 is the latest gpu driver did you uninstall the old one and install the new one? I'd also apply any updates found on the machines support page (link above).
Post any new dump files.
That usually means something like an icon or folder gets left behind and isn't a huge deal. If you remember I thought your crash sounded like a overheating issue and one of the Bios updates is specifically for updating the Thermal policy (probably upping the fan speed).
If you look in the downloads section of the support page you'll see a section called bios utilites that contains an app that helps to update the bios. Asus also has a help page here:
http://support.asus.com/Troubleshoo...en&m=X550EA&p=3&s=516&os=&hashedid=n/a&no=822
I'm sorry I think I explained that a lot worse than it really is. Its basically saying it's going to restart and then it doesn't really turn off and just stays into that black screen unless I turn it off. Then when it starts back up and I log in and check if it updated, it still says I'm in update 206. I followed the instructions on there.So you downloaded the asus bios utility yes? Did you follow the procedure laid out in the support section I linked to above? If your machine still boots to black screen try booting into the bios. You might be able to reflash the bios from within the bios but have a look see. Worst things worse try removing the battery for 30mins.
Hmm... Have you tried running the app in admin mode. Right click the apps start up exe and choose properties and then run as admin. Sometimes you need to do this in order for the app to get round windows security.
Slightly different help page:
http://support.asus.com/documents/d...n&m=X550EA&p=3&s=516&os=&hashedid=n/a&no=1802
Try running Winflash in compatiblity mode for windows 7.