BSOD within 60 seconds of running IE8

#1
Hi

I have a new medion akoya pc (off ebay) running windows 7 32bit. After loading a couple of pages in IE 8 I will get a bsod. Firefox seems to manage for about 10 minutes before quitting.

After a BSOD it will have another dump soon after restart without starting IE8 - after that it seems ok as long as I dont start any browsers .

thanks in advance.
Shumit
 


Attachments

kemical

Windows Forum Admin
Staff member
Premium Supporter
#2
Are you running Norton? If so it may need updating..
 


#3
I don't see any Norton.

Update the Realtek HD Audio driver:

Code:
 RTKVHDA  RTKVHDA.sys  Mon Jul 20 07:15:20 2009
Realtek

---------

Uninstall both Bullguard and Outpost Security using the special tools found here, in safe mode. They're too old:

Code:
BdFileSpy BdFileSpy.sys Thu Jan 22 06:43:28 2009 
afw      afw.sys      Wed Feb 18 08:27:52 2009  
afwcore  afwcore.sys  Wed Feb 18 08:28:26 2009
AV Uninstallers - Windows 7 Forums

Then install MSE in normal mode to replace.
 


kemical

Windows Forum Admin
Staff member
Premium Supporter
#4
It's ok I think i got my dumps mixed up, apologises for any confusion..
 


#5
To add nothing here, follow the above suggestions, it's IRQL_NOT_LESS_OR_EQUAL (a) caused by drivers.


Hi

I have a new medion akoya pc (off ebay) running windows 7 32bit.

Could you please give the exact model name and number?
 


#6
Hi

Thanks for the help - I followed the instructions and the computer ran for about 5 mins with IE8 before this dump.

The desktop is simply called the Medion Akoya desktop V1 - no other numbers etc.

thanks,Shumit
 


Attachments

reghakr

Essential Member
#7
I would suggest going to Start > Run, and uncheck everything including MSE temporarily and see what happens.
 


#8
Same error, IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an interrupt request level (IRQL) that is too high. This is usually caused by drivers using improper addresses.

FAILURE_BUCKET_ID: 0xA_nt!PsCheckThreadCpuQuota+8b

One of your drivers caused it.

090510-19032-01.dmp
Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [G:\090510-19032-01\090510-19032-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\websymbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16385.x86fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0x82a40000 PsLoadedModuleList = 0x82b88810
System Uptime: 0 days 0:04:12.582
Loading Kernel Symbols
...............................................................
................................................................
..........
Loading User Symbols
Loading unloaded module list
.....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {a0, ff, 0, 82b360db}

Probably caused by : ntkrpamp.exe ( nt!PsCheckThreadCpuQuota+8b )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: 000000a0, memory referenced
Arg2: 000000ff, IRQL
Arg3: 00000000, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: 82b360db, address which referenced memory

Debugging Details:
------------------


READ_ADDRESS: GetPointerFromAddress: unable to read from 82ba8718
Unable to read MiSystemVaType memory at 82b88160
 000000a0 

CURRENT_IRQL:  2

FAULTING_IP: 
nt!PsCheckThreadCpuQuota+8b
82b360db 394720          cmp     dword ptr [edi+20h],eax

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0xA

PROCESS_NAME:  System

TRAP_FRAME:  8e2d5b7c -- (.trap 0xffffffff8e2d5b7c)
ErrCode = 00000000
eax=00000000 ebx=00000000 ecx=82b69d20 edx=00000000 esi=86b39d48 edi=00000080
eip=82b360db esp=8e2d5bf0 ebp=8e2d5c08 iopl=0         nv up di pl nz na po nc
cs=0008  ss=0010  ds=0023  es=0023  fs=0030  gs=0000             efl=00010002
nt!PsCheckThreadCpuQuota+0x8b:
82b360db 394720          cmp     dword ptr [edi+20h],eax ds:0023:000000a0=????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from 82b360db to 82a867eb

STACK_TEXT:  
8e2d5b7c 82b360db badb0d00 00000000 8e2d5bd8 nt!KiTrap0E+0x2cf
8e2d5c08 82aa7ccf 82b69d20 00000001 86b39d48 nt!PsCheckThreadCpuQuota+0x8b
8e2d5cb0 82aaab4a 00000000 fea1e288 95eb179b nt!SwapContext_XRstorEnd+0xd7
8e2d5cd8 82c716ed 00000001 00000000 8e2d5cfc nt!ExpReleaseResourceForThreadLite+0x3b1
8e2d5d24 82a8342a 00000000 160dfc54 160dfc78 nt!NtDelayExecution+0x8d
8e2d5d24 76e864f4 00000000 160dfc54 160dfc78 nt!KiFastCallEntry+0x12a
WARNING: Frame IP not in any known module. Following frames may be wrong.
160dfc78 00000000 00000000 00000000 00000000 0x76e864f4


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt!PsCheckThreadCpuQuota+8b
82b360db 394720          cmp     dword ptr [edi+20h],eax

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  nt!PsCheckThreadCpuQuota+8b

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrpamp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bc007

FAILURE_BUCKET_ID:  0xA_nt!PsCheckThreadCpuQuota+8b

BUCKET_ID:  0xA_nt!PsCheckThreadCpuQuota+8b

Followup: MachineOwner
Take a look at these drivers:



spldr.sys Mon May 11 19:13:47 2009
Acohol or Deamon


~~~~~~~

nvstor32.sys Wed Aug 05 03:27:05 2009
dump_nvstor32.sys Wed Aug 05 03:27:05 2009
NVIDIA nForce SATA drivers

nvmf6232.sys Fri Jul 31 02:47:55 2009
NVIDIA MCP Networking Function Driver

nvsmu.sys Mon Jun 29 10:36:34 2009
NVIDIA nForce(TM) SMU Microcontroller Driver - NVIDIA nForce(TM) PCA Driver - NVIDIA Corporation

amdxata amdxata.sys Tue May 19 20:57:35 2009
AMD Store filter driver

~~~~~~~~~~~~~

Could you please tell your pc exact model, plz?
 


#9
Update your very old video card driver:

Code:
 nvlddmkm nvlddmkm.sys Thu May 14 16:32:27 2009
NVIDIA

---------

While at NVIDIA's site, download and install the latest NVIDIA nForce chipset drivers for your motherboard and install too.

---------


Reg, that's not going to help at all. There isn't even a run command on the Start menu by default. Any method even similar to that at all is not how to solve bsods.

Cybercore, spldr.sys is part of Windows 7 OS. It involves checking for authenticity. It's a good file and nothing to worry about.
 


Last edited:

reghakr

Essential Member
#10
I know Daemon Tools run at startup (although not necessary)

Alcohol 50 or 120%........unsure of.

I was simply going of of Cybercores post:

spldr.sys Mon May 11 19:13:47 2009
Acohol or Deamon
 


Last edited:
#11
The desktop is simply called the Medion Akoya desktop V1 - no other numbers etc.

thanks,Shumit

Could you give the link, this one ? Basically, I'm interested what's inside, cpu, motherboard, vga. Thx.
 


#12
I know Daemon Tools run at startup (although not necessary)

Alcohol 50 or 120%........unsure of.
Yes, but if you actually looked at the crash dumps, you'd see that there is no Daemon Tools or Alcohol installed. Even so, that wouldn't stop neither of them from running at startup, even if one of them were present and even if you posted the correct way to do what you meant with msconfig.
 


#13
I know Daemon Tools run at startup (although not necessary)

Alcohol 50 or 120%........unsure of.
Alcohol runs a service.
 


#14
Hi

Im a bit confused as to what to do next - unclear about this alcohol path?

Ive run Belarc - results are attached - and yes it is the one you found.

latest BSOD attached after updating the nvidia drivers.

thanks,Shumit
 


Attachments

#15
One of your drivers is corrupt and not working well, although they all seem to be well.

In this case, it is going to be very good to use Driver Verifier to flag the offending driver. After enabling and a crash happen, then post and we might have a solid answer for you to do something to fix it.

Here's how to enable Driver Verifier:

Driver Verifier - Windows 7 & Vista - Tech Support Forum

Please post any and all crash dumps after doing so.

(I think it still involves your nForce drivers from NVIDIA, since they don't seem to be updated yet.)

nvsmu nvsmu.sys Mon Jun 29 03:36:34
nvmf6232 nvmf6232.sys Thu Jul 30 19:47:50
nvstor32 nvstor32.sys Tue Aug 04 20:27:05 2009
 


Last edited:
#17
Hi

attached is the latest dump after following the verifiers procedure.

thanks,Shumit
 


Attachments

#18
Run Driver Sweeper in safe mode + networking, from Guru3d.com to clear all the NVIDIA video drivers, files and setting. Then while also in safe mode, install the latest video driver from NVIDIA's site again.

Then reboot to normal and install the NVIDIA driver again so that you have the control panel.

The procedure should be followed exactly as above for specific reasons.

Code:
PAGE_FAULT_IN_NONPAGED_AREA (50)
Invalid system memory was referenced.  This cannot be protected by try-except,
it must be protected by a Probe.  Typically the address is just plain bad or it
is pointing at freed memory.
Arguments:
Arg1: 9747f6fc, memory referenced.
Arg2: 00000000, value 0 = read operation, 1 = write operation.
Arg3: 8d8dd61d, If non-zero, the instruction address which referenced the bad memory
    address.
Arg4: 00000001, (reserved)

Debugging Details:
------------------

Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
*** WARNING: Unable to verify timestamp for dxgkrnl.sys
*** ERROR: Module load completed but symbols could not be loaded for dxgkrnl.sys

Could not read faulting driver name
 


#19
followed all instructions - seems to have stopped BSODs but now have a very unstable pc.

IE tabs keep disappearring saying there is a problem with the page - incl this one.

Winzip will not run or reinstall correctly.

After 15 minutes approx the pc will shutdown without dumping and without me doing anything on the pc. I'm hoping I will get a dump soon so that you can see whats going on.

any diagnostic tools I should try?
 


#20
Ive had to restore back to a point before this last fix. The machine was freezing up within seconds of logging on, then I lost my desktop, no windows would open, etc. At least before it only happened on browsers, not windows explorer.

Im starting to wonder if Nvidia is really installing correctly. For instance someone said it looked like I hadnt installed the new drivers but Im very sure I had. Also the machine became so unstable after really cleaning out the nvidia drivers. Attached is my most recent dump. Could someone check if the latest nvidia drivers are there.

Also in the instructions about installing nvidia from safe mode, when the install reboots the machine should I return to safe mode? And then reboot and install in normal mode.


thanks,Shumit
 


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