Take a look at Link Removed
Copied from the page: "Standard charges for geographic calls apply from landlines. Calling costs from mobile phones may vary depending on the operator. Calls from landlines and mobiles may be included in call packages. Consult your operator for details."
They serve globally, which means you can end up with talking to a Finn with bad English, in Finnish it is named "bääd inglis".
Do have all Product numbers etc. available if / when you call, and have your computer running - ah, don't know here, how it goes, since you can't have the new computer running... but in there they are much wiser.
Best wishes, and best of luck. Personally, I find these copyright fights ridiculous... one buys something but cannot use it. A complicated issue.