Windows 7 Can no longer open Windows Movie Maker

[Jack Harmell]

I am running Windows 7 Pro 64bit. I was able to use Movie Maker a few months ago, but when I tried to open it today I got the attached error message. Any ideas how to resolve this issue?

Thanks.

 

[kemical]

Hi,
this update might help:
https://support.microsoft.com/en-us/kb/2741355

 

[Jack Harmell]

Thanks. I installed that update, but when I tried to open Movie Maker got the same error message.

 

[kemical]

Hi,
see if the system file scan helps.
Look in the start menu for command prompt, right click on it and run as administrator. Type:
sfc /scannow
Press enter and await results.

 

[Jack Harmell]

Thanks. Forgot about that one. Ran the scan. No "integrity violations" found.

 

[kemical]

If the windows movie maker your trying to use is from windows essentials have you tried simply re-installing the app?

 

[Jack Harmell]

Yes, I tried that, thanks.

 

[kemical]

I wonder if you've installed something which is stopping it from opening? Can you remember if you have installed anything new between the time it last worked and the present (especially security apps)?

 

[Jack Harmell]

You may very well be right, as I install and uninstall programs a lot. The only security app, however, was an upgrade on my antivirus - ESET.

It is probably just a coincidence, but I noticed that I could not open Movie Maker less than 24 hours after Windows installed 28 updates.

 

[kemical]

It wouldn't surprise me if it's ESET. I recently ran it as a trial and quickly noticed apps were not working as they should. Might be worth uninstalling ESET just to see?

 

[Jack Harmell]

Thanks. Tried that. Movie Maker will still not open.

 

[kemical]

The best answer? Really? Perhaps a mistake lol if your movie maker still isn't opening? Have you considered using system restore and going back before those updates were installed?

 

[Jack Harmell]

Interesting. I think what I would rather do is install an old Pinnacle Studio CD that I have. It is probably good enough to meet my needs. Thanks.

 

[kemical]

Ok Jack sorry I wasn't much help..

 

[Jack Harmell]

I appreciate all your efforts. I really do. Thanks very much.