Windows 7 Can't connect to internet after installing SP 1....

Saltgrass

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• Sep 11, 2011

• #2

Seems like I just saw this same type of question a couple of days ago. But in a situation like this, I will usually open up the Network and Sharing center and confirm my network still shows Home instead of Public. Then click on Local Area Connection and the Details button and check the IP addresses to make sure they are close to what you expect.

Are all websites affected or just certain ones? There are some sites that do not work well if you have 3rd party cookies disabled, or some other setting that might have been changed with the addition of IE9.

Were you connecting to other sites with that computer on your trip?

What firewall and anti-virus are you running?

And of course it is always a good idea to reboot everything related to the network.

 

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DeeMax45

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• Sep 11, 2011

• Thread Author
• #3

My network still shows Home instead of Public and I'm definitely connected to the internet because we can access our Weather Channel Desktop and it shows us the most recent info. We're also receiving notifications that there are both HP and Microsoft updates available to download.

The only problem is that neither FireFox or IE9 can connect to the internet. Both of the programs just sit there spinning trying to connect. I've tried entering URLs for sites other than Google, but nothing works.

We've been using IE9 for quite some time. We didn't go online with his computer during the trip, but it connected to the internet just fine for the first few days after we got home...clear up until after I downloaded and installed all of those updates including Win 7 SP 1.

That computer is using Windows Firewall and the free version of Avast Anti-virus.

Hmmm....and how would I go about "rebooting everything related to the network"?

Thanks for the response,

Dee

 

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Trouble

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• Sep 11, 2011

• #4

Would you mind trying a couple things first.
Type the following IP address into the address/url bar or your browser and hit enter
64.233.169.99
report back what happens
Reboot the computer in safemode with networking by tapping the F8 Key as the computer is booting and see if either or both of your browsers work
report back what happens

 

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Saltgrass

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• Sep 12, 2011

• #5

Hopefully Trouble's suggestion will help, but one reason the browsers may not be able to connect is that something is wrong with the DNS server. Putting an IP address bypasses that process.

You can reboot by unplugging the modem and router, give it about 30 seconds then replug the modem, and then the router. Rebooting the computer and possibly a cold boot may also help.

There seems to have been several folks that reported loosing browser capability after some updates. I do not know of an SP1 update that would have done that, and my IE9 update did not cause any problems. But is it hard to say for sure if those updates or even one for Avast is not related.

 

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DeeMax45

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• Sep 12, 2011

• Thread Author
• #6

Well now....we're finally getting somewhere! Nothing happened when I tried entering the 64.233.169.99, but I tried both IE9 and FireFox after I did the reboot in Safe Mode with Networking and they both worked! (I've been told it's okay to have both browsers installed on the same computer, but not to try using them both at the same time...I gather it must cause some kind of conflict????)

Anyhow....now that we know the browsers will work in Safe Mode, how do we get them to work during normal operation?

I REALLY appreciate all of the help!

Thanks,

Dee

 

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Trouble

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• Sep 12, 2011

• #7

That's likely a result of some process running in normal mode startup that is not running in safemode.
You'll probably need to perform some Diagnostic Startup steps to chase down the offending product, but....
If it was me I would start with Avast. Remove it completely from the machine by first using the programs and features applet in the control panel and follow that up with the vendor specific Link Removed reboot the machine even if not asked and see if the browsers start behaving better.
Regards
Randy

EDIT: And yes you can have multiple browsers on your machine (I have five), and no, I have never experienced any cross browser conflicts as I frequently have two or more running at any given time without issue.

 

Last edited: Sep 12, 2011

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DeeMax45

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• Sep 14, 2011

• Thread Author
• #8

I'll be trying this in the couple of days. I'll start by uninstalling Avast and if that doesn't solve the problem then I'll step my way thru the other process which sounds like it won't be much fun. :-{

Sorry that I didn't get back with y'all earlier. I was tied up for a few days putting out other fires.

Thanks,

Dee

 

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Saltgrass

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• Sep 15, 2011

• #9

I found this on the Avast forum site. Are you running the latest version of Avast and the latest updates?

 

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