can't delete 4 DLL files

Discussion in 'Windows 7 Help and Support' started by franktheman7, Jan 8, 2012.

  1. franktheman7

    franktheman7 Well-Known Member

    Joined:
    Oct 3, 2011
    Messages:
    87
    Likes Received:
    1
    Hello,

    I tried to uninstall Adobe Acrobat Reader 7 but I couldn't do it
    so I went to the folder location and started deleting it folder by folder
    and when I got to this folder called ActiveX with 4 DLL's in it called
    (AcroIEHelper.dll AcroPDF.dll GbDetect.dll pdfshell.dll) so I dragged them
    to the desktop and tried to delete them again with no luck.

    Any help would be great, Thank you all much.

    Frantheman7
     
  2. davehc

    davehc Microsoft MVP
    Premium Supporter Microsoft MVP

    Joined:
    May 1, 2008
    Messages:
    5,116
    Likes Received:
    301
    Two things to try.
    You may find you have Adobe reader in MSconfig under the start Tab. First untick that and reboot and try again to remove the files.
    But, I believe these files may be associated with Adobe Flash. You may find, if you uninstall Flash, in Programs and features, the files may then be removed. But before doing this, move those three files back where they belong.(You will be prompted to reinstall Flash again if needed in the future, which you can safely do)
    Reinstall Adobe reader, with any extras, and try the standard uninstall again. Again, move those three files back where they belong first.
     
  3. patcooke

    patcooke Microsoft MVP
    Staff Member Premium Supporter Microsoft MVP

    Joined:
    May 16, 2010
    Messages:
    5,456
    Likes Received:
    268
    If you still have problems deleting you may find booting into safe mode helps.
     
  4. franktheman7

    franktheman7 Well-Known Member

    Joined:
    Oct 3, 2011
    Messages:
    87
    Likes Received:
    1
    Will nothing worked for me, thanks anyways, maybe i'll try a restore
     
  5. Saltgrass

    Saltgrass Excellent Member
    Microsoft Community Contributor

    Joined:
    Oct 16, 2009
    Messages:
    15,157
    Likes Received:
    393
    You don't need a restore. Those 4 files are in a folder that transfers its permissions to the files. There has been some utility to remove files that I can't remember (maybe file assassin) that will probably remove them, or you can go into the folder and take ownership, OK all the way out and then go back and give yourself full control.

    When the gold shields disappear, you have taken control.

    I have never used File Assassin so I can give no guidance. Are you sure you have deleted all of Adobe Reader, those files are in a "Common Files" directory.

    Edit: If you have an Adobe add-in to a browser, it might be involved. Possibly try disabling the plug-in.
     
  6. MikeHawthorne

    MikeHawthorne Essential Member
    Microsoft Community Contributor

    Joined:
    May 25, 2009
    Messages:
    6,052
    Likes Received:
    303
    Hi

    After you run Malwarebytes go to the more tools tab and use File Assassin (as Saltgrass said) and see if that will remove the files.
    You can also try and use Grant Full Admin Control and see if that helps.

    Grant Admin Full Control

    Take and Grant Full Control Permissions and Ownership in Windows 7 or Vista Right Click Menu « My Digital Life

    Before doing a restore I would create a Ubuntu disk and just boot into Ubuntu from the disk and delete the files

    Download | Ubuntu

    I had to do this just last week do remove a folder that Windows just didn't want me to get rid of.
    Then you will always have the Ubuntu disk around for emergencies, make the 32 bit version and it will boot anything.
    Even if Windows crashes beyond repair you will be able to access your files and back them up before reinstalling.

    Mike
     
  7. franktheman7

    franktheman7 Well-Known Member

    Joined:
    Oct 3, 2011
    Messages:
    87
    Likes Received:
    1
    File Assassin didn't work
    all of the Adobe add-in are disabled
    how do ya take ownership
     
  8. franktheman7

    franktheman7 Well-Known Member

    Joined:
    Oct 3, 2011
    Messages:
    87
    Likes Received:
    1
    I DLed the file GrantAdminFullControl.reg and WOW Mike, could you make it any easier,
    this is great, this is really fantastic Mike, thank you so much, thank you all so much
    .
    Frantheman7
     

Share This Page

Loading...