Chime V5 Achieves Microsoft 365 Certification: Secure AI-Powered Service Desk Solution

Chime V5, developed by Instant Technologies, has recently achieved Microsoft 365 Certification, underscoring its commitment to security, compliance, and customer trust. This certification signifies that Chime V5 meets Microsoft's stringent standards for data handling and operational practices, providing organizations with a reliable and secure AI-powered service desk solution.
Chime V5 is an AI-driven chat service designed to streamline IT, sales, and HR support by integrating seamlessly with Microsoft Teams. It enables employees to connect with service desks, access FAQs, and leverage AI capabilities directly within their existing Microsoft 365 environment. The platform offers features such as real-time chat, self-service options, and integration with various ticketing systems, enhancing the efficiency of support operations.
The Microsoft 365 Certification involves a comprehensive audit of an application's security controls, operational practices, and data policies. For Chime V5, this process included:

• Data Handling and Security Measures: Chime V5 processes customer data, including tenant IDs and chat metadata, ensuring that all data is stored securely within the United States. The application supports TLS 1.1 or higher, employs traditional anti-malware protection, and conducts annual penetration testing to identify and mitigate vulnerabilities.
• Compliance with Privacy Regulations: The platform adheres to privacy standards such as GDPR and CCPA, providing an external-facing privacy notice that details data collection, usage, sharing, and storage practices. Chime V5 also offers capabilities to delete personal data upon request, aligning with user rights under these regulations.
• Operational Practices: Instant Technologies has established processes for data retention and disposal, with data retained for less than 30 days after account termination. The company also maintains a formal security incident response process and reports data breaches to supervisory authorities and affected individuals within 72 hours of detection.

Achieving Microsoft 365 Certification not only validates Chime V5's security and compliance measures but also enhances its credibility among enterprise customers seeking reliable service desk solutions. This certification assures organizations that Chime V5 aligns with industry best practices for data protection and secure application development.
Peyton McManus, CEO of Instant Technologies, expressed pride in the team's accomplishment, stating, "I am extremely proud of our team for developing such a valuable application for our customers, and for working closely with Microsoft to validate our application's security and architecture."
Chime V5's integration with Microsoft Teams allows for seamless communication between employees and support agents, facilitating faster issue resolution and improved employee satisfaction. The platform's AI capabilities, including language translation and entity extraction, further enhance the efficiency of support operations.
In summary, Chime V5's attainment of Microsoft 365 Certification underscores its dedication to providing secure, compliant, and trustworthy service desk solutions. Organizations leveraging Chime V5 can be confident in its ability to meet their security and compliance requirements while enhancing support operations through AI-driven capabilities.

---

Source: OurQuadCities https://www.ourquadcities.com/business/press-releases/ein-presswire/831971121/chime-v5-achieves-microsoft-365-certification-validating-commitment-to-security-compliance-and-customer-trust/

 

[ChatGPT]

Instant Technologies' flagship application, Chime V5, has recently achieved Microsoft 365 Certification, underscoring the company's dedication to security, compliance, and customer trust. This certification signifies that Chime V5 meets Microsoft's stringent standards for data handling and operational practices, reinforcing its position as a reliable enterprise-grade solution for modern service desks.
Chime V5 is an AI-powered, chat-based service desk platform designed to expedite the resolution of IT and support issues by integrating seamlessly with Microsoft Teams and Microsoft 365 environments. The Microsoft 365 Certification involves a comprehensive third-party audit of an application's security controls, operational practices, and data policies, as outlined in the Microsoft 365 App Compliance Program. By obtaining this certification, Chime V5 assures customers of its adherence to industry best practices in data protection, identity management, and secure application development.
Peyton McManus, CEO of Instant Technologies, expressed pride in the team's accomplishment, stating, "I am extremely proud of our team for developing such a valuable application for our customers, and for working closely with Microsoft to validate our application's security and architecture." This achievement reflects the company's ongoing commitment to building secure, reliable, and enterprise-ready solutions.
The Microsoft 365 Certification provides customers with confidence that Chime V5 aligns with industry best practices for data protection, identity management, and secure application development. Organizations deploying Chime V5 can meet internal compliance goals while offering a superior employee support experience.
As a Microsoft 365 Certified App, Chime V5 offers seamless integration with Microsoft Teams and leverages Azure Active Directory and Microsoft Graph to deliver real-time service desk capabilities. Customers benefit from faster resolution times, reduced operational costs, and a more empowered workforce, all within the trusted Microsoft 365 environment.
Chime V5 is currently available on the Microsoft Teams Store and Microsoft AppSource.
Instant Technologies specializes in AI-powered, chat-based solutions that integrate with Microsoft 365 to transform enterprise support and collaboration. With a focus on security, automation, and user experience, Chime V5 helps organizations reduce support tickets, increase resolution speed, and improve employee satisfaction.
The Microsoft 365 Certification is a significant milestone for Chime V5, validating its commitment to security, compliance, and customer trust. This achievement positions Chime V5 as a leading solution for organizations seeking to enhance their service desk operations within the Microsoft 365 ecosystem.

---

Source: CNYhomepage.com https://www.cnyhomepage.com/business/press-releases/ein-presswire/831971121/chime-v5-achieves-microsoft-365-certification-validating-commitment-to-security-compliance-and-customer-trust/

 

[ChatGPT]

Chime V5, developed by INVITRIX, LLC dba Instant Tech, has recently achieved Microsoft 365 Certification, underscoring its commitment to security, compliance, and customer trust. This certification signifies that Chime V5 meets Microsoft's stringent standards for data handling and operational practices, providing organizations with a reliable and secure AI-powered service desk solution integrated within the Microsoft Teams environment.

Understanding Microsoft 365 Certification​

Microsoft 365 Certification is an independent security and privacy audit designed for applications integrating with the Microsoft 365 platform. The certification process involves a comprehensive review of an app's security controls, operational practices, and data policies. Achieving this certification indicates that an application aligns with industry best practices for data protection, identity management, and secure application development. Certified apps are designated as "Microsoft 365 Certified" throughout the Microsoft ecosystem, making them easily identifiable in Microsoft 365 marketplaces.

Chime V5: An Overview​

Chime V5 is a chat-based AI service desk platform designed to expedite the resolution of IT and support issues by integrating seamlessly with Microsoft Teams and Microsoft 365 environments. Its core functionalities include connecting employees with service desks, providing access to FAQs, and leveraging AI to enhance support processes. The platform supports real-time chat, self-service options, and AI capabilities such as language translation, entity extraction, and FAQ lookup. Additionally, Chime V5 offers customizable dashboards, web clients, and reporting features to improve agent productivity and issue resolution times.

Security and Compliance Measures​

Achieving Microsoft 365 Certification requires adherence to a comprehensive set of security and compliance measures. Chime V5 has demonstrated compliance with several key controls, including:

• Data at Rest Encryption: Ensuring that data stored is encrypted using robust algorithms like Advanced Encryption Standard (AES) with key sizes of 256-bit or higher.
• Data Retention and Disposal: Establishing formal data retention periods and implementing processes for secure data deletion after the retention period.
• Data Access Management: Maintaining a list of users with access to data and/or encryption keys, including business justifications and formal approvals based on job functions.
• Privacy Information Management: Implementing a Privacy Information Management system that holds leadership commitment and outlines how privacy information management efforts are maintained for system confidentiality and integrity.

These measures ensure that Chime V5 aligns with industry best practices for data protection and secure application development.

Integration with Microsoft Teams and Azure Services​

Chime V5's integration with Microsoft Teams allows employees to connect with helpdesk agents directly within the Teams client, facilitating real-time support without leaving the familiar interface. The platform also leverages Azure AI services to enhance its AI capabilities, including language translation, entity extraction, and FAQ lookup. This integration enables organizations to build custom chat workflows, integrate with ticketing services, and improve reporting features, all within the Microsoft 365 environment.

Benefits of Microsoft 365 Certification for Organizations​

For organizations, deploying a Microsoft 365 Certified application like Chime V5 offers several advantages:

• Enhanced Security: Assurance that the application has undergone rigorous security assessments and adheres to best practices for data protection.
• Compliance Alignment: Confidence that the application meets industry standards and regulatory requirements, aiding in internal compliance efforts.
• Seamless Integration: Smooth integration with existing Microsoft 365 tools and services, enhancing productivity and user experience.
• Customer Trust: Increased trust from customers and stakeholders, knowing that the application has been independently verified for security and compliance.

Conclusion​

Chime V5's achievement of Microsoft 365 Certification is a testament to its dedication to providing a secure, compliant, and trustworthy AI-powered service desk solution. By meeting Microsoft's rigorous standards, Chime V5 offers organizations a reliable tool to enhance their support processes within the Microsoft 365 ecosystem.

---

Source: WJBF https://www.wjbf.com/business/press-releases/ein-presswire/831971121/chime-v5-achieves-microsoft-365-certification-validating-commitment-to-security-compliance-and-customer-trust/

 

[ChatGPT]

Instant Technologies' Chime V5 has recently achieved Microsoft 365 Certification, underscoring its commitment to security, compliance, and customer trust. This certification signifies that Chime V5 meets Microsoft's stringent standards for data handling and operational practices, providing organizations with a reliable AI-powered service desk solution integrated seamlessly with Microsoft Teams.
Understanding Chime V5
Chime V5 is a chat-based AI service desk platform designed to expedite the resolution of IT and support issues within organizations. By integrating with Microsoft Teams and Microsoft 365 environments, Chime V5 offers real-time chat capabilities, self-service options, and AI functionalities such as language translation, entity extraction, and FAQ lookup. These features aim to enhance agent productivity and improve issue resolution times.
Significance of Microsoft 365 Certification
The Microsoft 365 Certification is an independent security and privacy audit for apps integrating with the Microsoft 365 platform. Achieving this certification involves a comprehensive review of an application's security controls, operational practices, and data policies. For Chime V5, this certification validates its adherence to industry best practices for data protection, identity management, and secure application development.
Key Security and Compliance Features
Chime V5's certification process highlighted several critical security and compliance features:

• Data Encryption: All data in transit is encrypted using TLS 1.2 or higher, ensuring secure communication between users and the application.
• Data Storage: Customer data, including chat metadata and user information, is stored securely within the United States, adhering to strict data residency requirements.
• Data Retention and Disposal: Chime V5 implements a formal data retention policy, retaining data for less than 30 days after account termination, followed by secure deletion processes.
• Access Management: The application maintains a list of users with access to data and encryption keys, ensuring that access is granted based on job function and formally approved.
• Privacy Practices: Chime V5 has established a Privacy Information Management system, detailing how it collects, uses, shares, and stores customer data, in compliance with GDPR and other privacy regulations.

Integration and Deployment
Chime V5's integration with Microsoft Teams allows employees to initiate support chats directly within the Teams environment. The application supports various deployment options, including organization-wide installations or targeted deployments to specific user groups. Administrators can customize the app's branding, configure user permissions, and manage data access through the Teams Admin Center.
Customer Impact and Testimonials
Organizations utilizing Chime V5 have reported significant improvements in support metrics. For instance, a global pharmaceutical company noted an 85% increase in first-call resolution rates and a substantial reduction in issue resolution times, with some issues being resolved in under five minutes compared to the previous 24-hour timeframe.
Conclusion
The Microsoft 365 Certification of Chime V5 reinforces Instant Technologies' dedication to providing secure, compliant, and efficient service desk solutions. Organizations seeking to enhance their support operations can consider Chime V5 as a trusted and integrated option within the Microsoft 365 ecosystem.

---

Source: WGN Radio 720 https://wgnradio.com/business/press-releases/ein-presswire/831971121/chime-v5-achieves-microsoft-365-certification-validating-commitment-to-security-compliance-and-customer-trust/

 

[ChatGPT]

Chime V5, developed by Instant Technologies, has recently achieved Microsoft 365 Certification, underscoring its commitment to security, compliance, and customer trust. This certification signifies that Chime V5 meets Microsoft's stringent standards for data handling and operational practices, providing organizations with a reliable and secure AI-powered service desk solution.
Chime V5 is a chat-based AI service desk platform designed to expedite the resolution of IT and support issues by integrating seamlessly with Microsoft Teams and Microsoft 365 environments. The Microsoft 365 Certification involves a comprehensive third-party audit of an application's security controls, operational practices, and data policies, as outlined in the Microsoft 365 App Compliance Program. By achieving this certification, Chime V5 assures customers of its adherence to industry best practices for data protection and secure application development.
Peyton McManus, CEO of Instant Technologies, expressed pride in the team's accomplishment, stating, "I am extremely proud of our team for developing such a valuable application for our customers, and for working closely with Microsoft to validate our application's security and architecture." This recognition reflects the company's ongoing commitment to building secure, reliable, and enterprise-ready solutions.
The certification ensures that organizations deploying Chime V5 can meet internal compliance goals while providing an enhanced employee support experience. As a Microsoft 365 Certified App, Chime V5 offers seamless integration with Microsoft Teams and leverages Azure Active Directory and Microsoft Graph to deliver real-time service desk capabilities. Customers benefit from faster resolution times, reduced operational costs, and a more empowered workforce within the trusted Microsoft 365 environment.
Chime V5 is available on the Microsoft Teams Store and Microsoft AppSource, making it accessible for organizations seeking to enhance their service desk operations with a certified, secure, and efficient solution.

---

Source: KTVE – myarklamiss.com – Your ArkLaMiss News Source https://www.myarklamiss.com/business/press-releases/ein-presswire/831971121/chime-v5-achieves-microsoft-365-certification-validating-commitment-to-security-compliance-and-customer-trust/

 

[ChatGPT]

Chime V5, developed by Instant Technologies, has recently achieved Microsoft 365 Certification, underscoring its commitment to security, compliance, and customer trust. This certification signifies that Chime V5 meets Microsoft's stringent standards for data handling and operational practices, providing organizations with a reliable AI-powered service desk solution integrated seamlessly with Microsoft Teams.
Chime V5 is designed to enhance IT and HR support by facilitating real-time chat interactions between employees and service desk agents within the Microsoft Teams environment. The platform offers features such as AI-driven self-service options, FAQ lookups, and integration with various ticketing systems, aiming to streamline support processes and improve resolution times. Notably, organizations have reported an 85% increase in first-call resolution rates and a significant reduction in issue resolution times, with some issues being resolved in under five minutes compared to the previous 24-hour timeframe.
The Microsoft 365 Certification involves a comprehensive audit of an application's security controls, operational practices, and data policies. For Chime V5, this certification process included evaluations of data processing and storage practices, compliance with data protection regulations, and the implementation of security measures such as TLS 1.1 or higher support, annual penetration testing, and established data retention and disposal processes.
Peyton McManus, CEO of Instant Technologies, expressed pride in the team's achievement, stating that the certification reflects their ongoing commitment to building secure, reliable, and enterprise-ready solutions.
In addition to its core functionalities, Chime V5 offers integration with Microsoft SharePoint, allowing organizations to import existing content into the chat-based service desk. This feature enables employees to access relevant information swiftly, further enhancing the efficiency of support services.
The Microsoft 365 Certification provides assurance to customers that Chime V5 aligns with industry best practices for data protection, identity management, and secure application development. Organizations deploying Chime V5 can meet internal compliance goals while providing a best-in-class employee support experience.
Chime V5 is available on the Microsoft Teams Store and Microsoft AppSource, offering organizations a certified, secure, and efficient solution for enhancing their service desk operations within the Microsoft 365 ecosystem.

---

Source: CW39 Houston https://cw39.com/business/press-releases/ein-presswire/831971121/chime-v5-achieves-microsoft-365-certification-validating-commitment-to-security-compliance-and-customer-trust/

 

[ChatGPT]

Chime V5, developed by INVITRIX, LLC dba Instant Tech, has recently achieved Microsoft 365 Certification, underscoring its commitment to security, compliance, and customer trust. This certification is a significant milestone, reflecting the application's adherence to Microsoft's stringent standards for app security and data handling.
Understanding Microsoft 365 Certification
Microsoft 365 Certification is an independent security and privacy audit for applications integrating with the Microsoft 365 platform. It encompasses a comprehensive review of an app's security controls, data handling practices, and compliance with regulatory standards. Achieving this certification signifies that an application meets Microsoft's high standards for protecting user data and ensuring secure integration within the Microsoft 365 ecosystem.
Chime V5: An Overview
Chime V5 is an AI-powered chat service designed to enhance IT, Sales, and HR operations by integrating seamlessly with Microsoft Teams. Its core functionalities include:

• Real-Time Chat: Facilitates immediate communication between employees and helpdesk agents within Microsoft Teams.
• Self-Service Options: Utilizes AI to index files, search FAQs, and provide automated responses, reducing the need for direct agent intervention.
• Ticketing Integration: Connects with various ticketing systems like ServiceNow, Jira, and SolarWinds, streamlining issue tracking and resolution.
• AI Capabilities: Incorporates language translation, entity extraction, and FAQ lookup to enhance user interactions.
• Customizable Workflows: Allows organizations to design chat workflows tailored to their specific requirements.
• Advanced Reporting: Integrates with Power BI for data visualization and provides customizable dashboards for performance monitoring.

These features collectively aim to improve response times, resolution rates, and overall customer satisfaction.
Security and Compliance Measures
Achieving Microsoft 365 Certification required Chime V5 to implement robust security and compliance measures, including:

• Data Handling: Processing customer tenant IDs via Microsoft Teams chat sessions and storing chat metadata, such as tenant ID, display name, email address, and locale, within databases.
• Data Storage: Ensuring that all customer data is stored within the United States, adhering to data sovereignty requirements.
• Data Retention and Disposal: Establishing processes to retain data for less than 30 days post-account termination, ensuring timely data disposal.
• Access Management: Implementing strict data access management processes to control and monitor access to sensitive information.
• Third-Party Data Sharing: Ensuring that customer data is not transferred to third parties or sub-processors, maintaining data confidentiality.

These measures demonstrate Chime V5's dedication to maintaining high standards of data security and compliance.
Technical Integrations and Features
Chime V5's integration with Microsoft Teams and other platforms is facilitated through several technical features:

• Microsoft Entra ID Integration: Utilizes Microsoft Entra ID for single sign-on and API access, ensuring secure authentication and authorization.
• Microsoft Graph API Permissions: Employs delegated permissions such as User.Read, email, openid, and profile to access necessary user information while maintaining privacy.
• Azure OpenAI Services: Integrates with Azure OpenAI to enhance AI capabilities, including chat summarization and language translation.
• Adaptive Cards: Utilizes Adaptive Cards for creating interactive and dynamic user interfaces within chat workflows.

These integrations contribute to a seamless and secure user experience.
Compliance with Regulatory Standards
While Chime V5 has achieved Microsoft 365 Certification, it's important to note its compliance status with other regulatory standards:

• HIPAA: Not applicable.
• HITRUST CSF: Not applicable.
• SOC 1, SOC 2, SOC 3: Not compliant.
• ISO 27001: Not certified.
• FedRAMP: Not compliant.

Organizations requiring adherence to these specific standards should consider these factors when evaluating Chime V5 for their operations.
Privacy and Data Protection
Chime V5 aligns with privacy and data protection requirements, including:

• GDPR and CCPA Compliance: Acknowledges obligations under GDPR and CCPA, ensuring user data protection.
• Privacy Policy: Maintains an external-facing privacy notice detailing data collection, usage, sharing, and storage practices.
• Data Subject Rights: Provides capabilities to delete an individual's personal data upon request, supporting user control over their information.

These practices reinforce Chime V5's commitment to user privacy and data protection.
Conclusion
Chime V5's attainment of Microsoft 365 Certification is a testament to its robust security measures, compliance with data protection standards, and dedication to customer trust. Its comprehensive features and seamless integration with Microsoft Teams position it as a valuable tool for organizations seeking to enhance their IT, Sales, and HR operations through secure and efficient AI-powered chat services.

---

Source: WANE 15 https://www.wane.com/business/press-releases/ein-presswire/831971121/chime-v5-achieves-microsoft-365-certification-validating-commitment-to-security-compliance-and-customer-trust/

 

[ChatGPT]

Chime V5, developed by Instant Technologies, has recently achieved Microsoft 365 Certification, underscoring its commitment to security, compliance, and customer trust. This certification signifies that Chime V5 meets Microsoft's stringent standards for data handling and operational practices, providing organizations with a reliable AI-powered service desk solution integrated seamlessly with Microsoft Teams.

Understanding Microsoft 365 Certification​

Microsoft 365 Certification is an independent security and privacy audit for applications integrating with the Microsoft 365 platform. It involves a comprehensive review of an app's security controls, operational practices, and data policies. Achieving this certification indicates that an application aligns with industry best practices for data protection and secure application development. The certification process includes evaluating data handling security, privacy measures, and compliance with standards such as GDPR and HIPAA.

Chime V5: An Overview​

Chime V5 is a chat-based AI service desk platform designed to expedite the resolution of IT and support issues by integrating with Microsoft Teams and Microsoft 365 environments. Its core functionalities include connecting employees with service desks, providing access to FAQs, and leveraging AI to enhance support processes. The platform supports real-time chat, self-service options, and AI capabilities such as language translation and entity extraction. Additionally, Chime V5 offers customizable dashboards, web clients, and reporting features to improve agent productivity and issue resolution times.

Security and Compliance Measures​

Achieving Microsoft 365 Certification required Chime V5 to demonstrate robust security and compliance measures:

• Data Handling: Chime V5 processes customer tenant IDs via Microsoft Teams chat sessions and stores chat metadata, including tenant IDs, display names, email addresses, and locales. All data is encrypted both in transit and at rest, adhering to industry standards.
• Data Retention and Disposal: The platform has established data retention policies, ensuring data is retained only for defined periods and securely deleted thereafter. Data is retained for less than 30 days after account termination.
• Access Management: Chime V5 maintains a list of users with access to data and encryption keys, ensuring access is granted based on job functions and formally approved. The platform does not transfer customer data to third parties or sub-processors.
• Privacy Compliance: The application complies with GDPR and other privacy regulations, providing an external-facing privacy notice detailing data collection, usage, sharing, and storage practices. Regular data security and privacy reviews are conducted to identify and mitigate risks.

Integration with Microsoft Teams​

Chime V5's integration with Microsoft Teams enhances its functionality:

• Seamless Deployment: The application can be installed via the Microsoft Teams App Store and pushed to employees using Teams policies. It supports authentication via Azure AD Office 365, ensuring secure single sign-on.
• Customizable Workflows: Organizations can build custom chat workflows tailored to their requirements, integrating with ticketing systems like ServiceNow, Jira, and others. The platform supports AI features for self-service and chat summarization.
• Reporting and Analytics: Chime V5 offers reporting APIs for integration with Power BI, enabling advanced data visualization and analysis of support processes. Managers can monitor agent performance, customer satisfaction, and other key metrics through configurable dashboards.

Implications for Organizations​

For organizations, Chime V5's Microsoft 365 Certification offers several benefits:

• Enhanced Security: The certification assures that Chime V5 adheres to Microsoft's security standards, reducing the risk of data breaches and ensuring secure handling of sensitive information.
• Regulatory Compliance: Organizations can confidently deploy Chime V5, knowing it complies with regulations like GDPR, aiding in meeting internal and external compliance requirements.
• Improved Efficiency: The integration with Microsoft Teams and AI capabilities streamline support processes, leading to faster issue resolution and increased employee satisfaction.

Conclusion​

Chime V5's attainment of Microsoft 365 Certification marks a significant milestone, reflecting its dedication to security, compliance, and customer trust. Organizations seeking a secure and efficient AI-powered service desk solution integrated with Microsoft Teams can consider Chime V5 as a validated and reliable option.

---

Source: KRON4 https://www.kron4.com/business/press-releases/ein-presswire/831971121/chime-v5-achieves-microsoft-365-certification-validating-commitment-to-security-compliance-and-customer-trust/

 

[ChatGPT]

Chime V5, developed by INVITRIX, LLC dba Instant Tech, has recently achieved Microsoft 365 Certification, underscoring its commitment to security, compliance, and customer trust. This certification signifies that Chime V5 meets Microsoft's stringent standards for data handling and operational practices, providing organizations with a reliable and secure AI-powered service desk solution.
Chime V5 is an AI-driven chat service designed to enhance IT, sales, and HR support by integrating seamlessly with Microsoft Teams. It offers real-time chat capabilities, self-service options, and AI functionalities such as language translation, entity extraction, and FAQ lookup. The platform also supports custom chat workflows, integrates with Power BI for advanced data visualization, and ensures secure access through Azure Active Directory (Azure AD) Office 365 authentication. These features collectively aim to improve issue resolution times and enhance overall customer satisfaction.
The Microsoft 365 Certification process involves a comprehensive evaluation of an application's security controls, operational practices, and data policies. For Chime V5, this included assessments of data encryption methods, data retention and disposal processes, and data access management protocols. The certification confirms that Chime V5 adheres to industry best practices for data protection and secure application development, providing assurance to organizations that their data is handled with the utmost care.
Peyton McManus, CEO of Instant Technologies, expressed pride in the team's achievement, stating, "I am extremely proud of our team for developing such a valuable application for our customers, and for working closely with Microsoft to validate our application's security and architecture." This recognition reflects the company's ongoing commitment to building secure, reliable, and enterprise-ready solutions.
The certification also ensures that organizations deploying Chime V5 can meet internal compliance goals while providing a best-in-class employee support experience. As a Microsoft 365 Certified App, Chime V5 offers seamless integration with Microsoft Teams and leverages Azure Active Directory and Microsoft Graph to deliver real-time service desk capabilities. Customers benefit from faster resolution times, lower operational costs, and a more empowered workforce—all within the trusted Microsoft 365 environment.
Chime V5 is available on the Microsoft Teams Store and Microsoft AppSource, making it easily accessible for organizations seeking to enhance their service desk operations with a certified, secure, and efficient solution.
In summary, Chime V5's attainment of Microsoft 365 Certification is a significant milestone that validates its dedication to security, compliance, and customer trust. Organizations can confidently deploy Chime V5, knowing it meets Microsoft's rigorous standards and offers a robust, AI-powered service desk solution integrated within the Microsoft 365 ecosystem.

---

Source: Fox 59 https://fox59.com/business/press-releases/ein-presswire/831971121/chime-v5-achieves-microsoft-365-certification-validating-commitment-to-security-compliance-and-customer-trust/

 

[ChatGPT]

Instant Technologies' Chime V5 has recently achieved Microsoft 365 Certification, underscoring its commitment to security, compliance, and customer trust. This certification signifies that Chime V5 meets Microsoft's stringent standards for data handling and operational practices, providing organizations with a reliable AI-powered service desk solution integrated seamlessly with Microsoft Teams.
Chime V5 is designed to enhance IT and support operations by facilitating real-time chat interactions, integrating with ticketing systems, and leveraging AI to improve response times and resolution rates. The platform's core functionalities include connecting employees with service desks, FAQs, and AI resources directly within the Microsoft Teams environment.
Key Features of Chime V5:

• Real-Time Chat Support: Enables employees to initiate support requests via Microsoft Teams, connecting them with helpdesk agents promptly.
• AI Integration: Utilizes Azure AI services for language translation, entity extraction, and FAQ lookups, enhancing self-service capabilities and reducing the workload on support agents.
• Customizable Workflows: Offers adaptive workflow configurations, allowing organizations to tailor chat processes to their specific needs.
• Comprehensive Reporting: Provides actionable insights through detailed reports and analytics, aiding in the optimization of support processes.

The Microsoft 365 Certification process involves a thorough evaluation of an application's security controls, operational practices, and data policies. For Chime V5, this included assessments of data encryption methods, data retention policies, and compliance with privacy regulations. Notably, Chime V5 ensures that data at rest is encrypted using industry-standard algorithms and maintains a data retention period of less than 30 days post-account termination.
Peyton McManus, CEO of Instant Technologies, expressed pride in the team's achievement, stating that the certification reflects their ongoing commitment to building secure, reliable, and enterprise-ready solutions.
Organizations seeking to enhance their service desk operations can now leverage Chime V5 with the assurance that it aligns with Microsoft's high standards for security and compliance. The application is available for deployment through the Microsoft Teams Store and AppSource, facilitating easy integration into existing Microsoft 365 environments.
In summary, Chime V5's Microsoft 365 Certification validates its role as a secure and compliant solution for modern service desks, offering advanced features that integrate seamlessly with Microsoft Teams to improve support operations and customer satisfaction.

---

Source: WTRF https://www.wtrf.com/business/press-releases/ein-presswire/831971121/chime-v5-achieves-microsoft-365-certification-validating-commitment-to-security-compliance-and-customer-trust/