computer has no sound

Discussion in 'Windows 10 Help and Support' started by what15, Dec 15, 2015.

  1. what15

    what15 Member

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    My computer cant make no sound it reproduce music and vídeos but without áudio,the green áudio meter on the mixer goes up but no sound is played,my áudio devices are the following AMD High defintion áudio device and IDT High definition áudio codec and both of them are connected according to HP support assistant,i already checked the manager on sound,video and games controller and everything seems okay no exclamation marks,red symbols and the according to the pc every driver is up to date,i dont know how to solve this,i would greatly appreciate a helping hand on the matter.
     
  2. Neemobeer

    Neemobeer Windows Forum Team
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    Check the obvious first of course
    • Drivers are installed correctly (verify in Device Manager)
    • Make sure volume is up
    • Make sure mute is off
    • Test another source (ex: Head phones)
    Not so obvious
    • Make sure you have the correct device selected as the default sound device, I've seen people have "Monitor Speakers" as the default but no audio cable connecting to the monitor
    To check this
    1. Press ctrl + x
    2. Select Control Panel
    3. Select Sound
    4. Playback tab
    5. Should have a green checkbox on the "Default Device"
    6. To Change, right click the correct device, select "Default Device"
    7. Test
     
  3. what15

    what15 Member

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    ok i have done that and everything seems fine but the sound is not working
     
  4. MikeHawthorne

    MikeHawthorne Essential Member
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    Hi

    Try this.

    Open Device Manager.

    Find your audio device in the Sound, video and game controllers tab.

    Right Click on it and select Uninstall, select the Delete all software for this device check box and click OK.

    Reboot your computer.
    Windows will reinstall and reconfigure the device and find the drivers for it.

    There's a good chance that this will fix the problem.

    You may need to do this with both the "IDT High definition áudio codec" and the "AMD High defintion áudio device".

    I'd do them one at a time as apposed to doing them both at the same time.


    Mike
     
    #4 MikeHawthorne, Dec 15, 2015
    Last edited: Dec 15, 2015
  5. bochane

    bochane Honorable Member

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    May be overlooked the following:
    - right click on the loudspeaker icon on the right hand side of the taskbar
    - select Mixer and check whether nothing is muted (switched off) and all volume level are open
     
  6. what15

    what15 Member

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    i did that and its still not working i dont know whats causing this but apparently its not a driver problem
     
  7. Neemobeer

    Neemobeer Windows Forum Team
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    Are these internal speakers and have to tested different hardware?
     
  8. what15

    what15 Member

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    no they are not internal speaker,and the sound doesnt work with headphones either

    but i have not tried other hardware as in other soundcard if thats what you are asking?
     
  9. Neemobeer

    Neemobeer Windows Forum Team
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    I meant different hardware such as different speakers or headphones. Since you have already tried that, it wouldn't hurt to purchase a cheap audio card and see if that works. It's certainly possible the audio hardware is defective.
     
  10. Neemobeer

    Neemobeer Windows Forum Team
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    You could determine if it is hardware related or Windows. Download a Linux ISO such as Ubuntu, burn it to disc or create a bootable USB and boot to that, select Try Ubuntu and test audio. If it works then you know your hardware is fine.
     
  11. bochane

    bochane Honorable Member

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    And just to rule out certain causes try also a different set of speakers or a different headphone. And remember that if a headphone is connected your speakers are muted.
     
  12. what15

    what15 Member

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    im trying to get into my bios to check if my onboard sound card is off but im having trouble doing it the option ofr firmware setting isnt there when i try the recovery method and the button timing thing isnt working for me, do you guys know why ?
     
  13. Neemobeer

    Neemobeer Windows Forum Team
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    I believe if it was disabled in BIOS it would not even show up in Windows.
     
  14. what15

    what15 Member

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    its showing up like this

    also the speaker and headphones audio goes up normaly in the mixer though i cant hear it but windows system sound keeps still
     

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  15. Neemobeer

    Neemobeer Windows Forum Team
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    Can you post a screenshot of your Device manager with both "Audio inputs and outputs" and "Sound, video and game controllers" expanded
     
  16. what15

    what15 Member

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    here it is i have did the driver update thing and uninstalled and then rebooted,but to no use
     

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  17. Neemobeer

    Neemobeer Windows Forum Team
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    It's really weird that it says CODEC, I think your driver is screwed up. Go to the properties for the IDT High Definition CODEC under audio input and output and roll back the driver, reboot and test.
     
  18. what15

    what15 Member

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    did it,i still have no sound i have run a windows update after the problem began and it did the drivers thing so i guess its not driver.
    its not related to windows 10 since i updated long before the problem began
    my sound settings havent been changed either the problem started sunddenly
    this computer is late 2009 early 2010 old im assuming it to be hardware
    im gonna do test with the linux ISO thanks for the help
     
  19. Neemobeer

    Neemobeer Windows Forum Team
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    I still think it's driver related, the reason I believe this is because you should have an actual speaker device listed under audio input and output. What is the make and model of your computer? I would also still go ahead and test Linux out and rule out or confirm a hardware issue.
     
  20. what15

    what15 Member

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    i got this using AIDA64(sorry if you cant understand it portuguese is my native language)

    Computador:
    Tipo de Computador PC ACPI de base x64
    Sistema operacional Microsoft Windows 10 Home
    Service Pack do Sistema Operacional [ TRIAL VERSION ]
    Internet Explorer 11.20.10586.0
    Edge 25.10586.0.0
    DirectX DirectX 12.0
    Nome do Computador GRAVEMAKER-HP
    Nome do usuário gravemaker
    Nome do domínio [ TRIAL VERSION ]
    Data / Hora 2015-12-17 / 23:52

    Placa mãe:
    Tipo de processador DualCore Intel Core i3-2100, 3100 MHz (31 x 100)
    Nome da Placa Mãe Pegatron 2AB5
    Chipset da Placa Mãe Intel Cougar Point H67, Intel Sandy Bridge
    Memória do Sistema [ TRIAL VERSION ]
    DIMM2: Smart Modular SH564568FH8N0QHSCG [ TRIAL VERSION ]
    DIMM4: Smart Modular SH564568FH8N0QHSCG [ TRIAL VERSION ]
    Tipo de BIOS AMI (09/05/2011)

    Monitor:
    Adaptador gráfico AMD Radeon HD 6450 (1 GB)
    Adaptador gráfico AMD Radeon HD 6450 (1 GB)
    Adaptador gráfico Intel(R) HD Graphics (1851550 KB)
    Adaptador gráfico Intel(R) HD Graphics (1851550 KB)
    Acelerador 3D AMD Radeon HD 6450 (Caicos)
    Acelerador 3D Intel HD Graphics 2000
    Monitor LG W1942 (Analog) [19" LCD] (181016843009)

    Multimídia:
    Adaptador de som ATI Radeon HDMI @ AMD Caicos/Seymour - High Definition Audio Controller
    Adaptador de som IDT 92HD89E2 @ Intel Cougar Point PCH - High Definition Audio Controller [B-3]

    Armazenamento:
    Controladora IDE Intel(R) 6 Series/C200 Series Chipset Family 6 Port SATA AHCI Controller - 1C02
    Controladora "Storage" Controlador de Espaços de Armazenamento da Microsoft
    Disco rígido Multiple Card Reader USB Device
    Disco rígido ST31000524AS (1 MB, 7200 RPM, SATA-III)
    Drive óptico hp CDDVDW SH-216AL
    Status dos discos rígidos SMART OK

    Partições:
    C: (NTFS) [ TRIAL VERSION ]
    D: (NTFS) 11441 MB (1387 MB livre)
    Tamanho total [ TRIAL VERSION ]

    Dispositivos de entrada:
    Teclado Dispositivo de teclado HID
    Teclado Teclado Microsoft eHome MCIR
    Teclado Teclado Microsoft eHome MCIR 109
    Teclado Teclas do Teclado de Controle Remoto Microsoft eHome
    Mouse Mouse compatível com HID
    Mouse Mouse compatível com HID

    Rede:
    Endereço IP principal [ TRIAL VERSION ]
    Endereço MAC principal 2C-76-8A-70-F5-17
    Adaptador de Rede 802.11n Wireless LAN Card
    Adaptador de Rede Microsoft Hosted Network Virtual Adapter
    Adaptador de Rede Realtek PCIe GBE Family Controller (192. [ TRIAL VERSION ])
    Adaptador de Rede TAP-Win32 Adapter V9

    Dispositivos:
    Impressora Fax
    Impressora Microsoft Print to PDF
    Impressora Microsoft XPS Document Writer
    Impressora PDF Complete
    Impressora Send To OneNote 2013
    Controladora de Infravermelhos Microsoft eHome Infrared Transceiver
    Controladora USB2 Intel Cougar Point PCH - USB EHCI #1 Controller [B-3]
    Controladora USB2 Intel Cougar Point PCH - USB EHCI #2 Controller [B-3]
    Controladora USB3 Texas Instruments TUSB7320/7340 USB 3.0 xHCI Host Controller
    Dispositivos USB Dispositivo de Entrada USB
    Dispositivos USB Dispositivo de Entrada USB
    Dispositivos USB Dispositivo de Entrada USB
    Dispositivos USB Generic USB Hub
    Dispositivos USB Generic USB Hub
    Dispositivos USB USB Composite Device
    Dispositivos USB USB Mass Storage Device

    DMI:
    Distribuidor da BIOS - DMI AMI
    Versão da BIOS - DMI 7.11
    Fabricante do Sistema - DMI Hewlett-Packard
    Nome do Sistema - DMI s5-1050br
    Versão do sistema - DMI 1.01
    Número de série do Sistema - DMI [ TRIAL VERSION ]
    UUID do Sistema - DMI [ TRIAL VERSION ]
    Fabricante da Placa Mãe - DMI PEGATRON CORPORATION
    Nome da Placa Mãe - DMI 2AB5
    Versão da Placa Mãe - DMI 1.01
    Número de série da Placa Mãe - DMI [ TRIAL VERSION ]
    Fabricante do chassis - DMI Hewlett-Packard
    Versão do chassis - DMI
    Número de série do chassis - DMI [ TRIAL VERSION ]
    Identificador do chassis - DMI [ TRIAL VERSION ]
    Tipo de chassis - DMI Desktop Case
     

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