computer has no sound

#1
My computer cant make no sound it reproduce music and vídeos but without áudio,the green áudio meter on the mixer goes up but no sound is played,my áudio devices are the following AMD High defintion áudio device and IDT High definition áudio codec and both of them are connected according to HP support assistant,i already checked the manager on sound,video and games controller and everything seems okay no exclamation marks,red symbols and the according to the pc every driver is up to date,i dont know how to solve this,i would greatly appreciate a helping hand on the matter.
 


Neemobeer

Windows Forum Team
Staff member
#2
Check the obvious first of course
  • Drivers are installed correctly (verify in Device Manager)
  • Make sure volume is up
  • Make sure mute is off
  • Test another source (ex: Head phones)
Not so obvious
  • Make sure you have the correct device selected as the default sound device, I've seen people have "Monitor Speakers" as the default but no audio cable connecting to the monitor
To check this
  1. Press ctrl + x
  2. Select Control Panel
  3. Select Sound
  4. Playback tab
  5. Should have a green checkbox on the "Default Device"
  6. To Change, right click the correct device, select "Default Device"
  7. Test
 


#3
ok i have done that and everything seems fine but the sound is not working
 


MikeHawthorne

Essential Member
Microsoft Community Contributor
#4
Hi

Try this.

Open Device Manager.

Find your audio device in the Sound, video and game controllers tab.

Right Click on it and select Uninstall, select the Delete all software for this device check box and click OK.

Reboot your computer.
Windows will reinstall and reconfigure the device and find the drivers for it.

There's a good chance that this will fix the problem.

You may need to do this with both the "IDT High definition áudio codec" and the "AMD High defintion áudio device".

I'd do them one at a time as apposed to doing them both at the same time.


Mike
 


Last edited:

bochane

Honorable Member
#5
May be overlooked the following:
- right click on the loudspeaker icon on the right hand side of the taskbar
- select Mixer and check whether nothing is muted (switched off) and all volume level are open
 


#6
i did that and its still not working i dont know whats causing this but apparently its not a driver problem
 


Neemobeer

Windows Forum Team
Staff member
#7
Are these internal speakers and have to tested different hardware?
 


#8
no they are not internal speaker,and the sound doesnt work with headphones either

but i have not tried other hardware as in other soundcard if thats what you are asking?
 


Neemobeer

Windows Forum Team
Staff member
#9
I meant different hardware such as different speakers or headphones. Since you have already tried that, it wouldn't hurt to purchase a cheap audio card and see if that works. It's certainly possible the audio hardware is defective.
 


Neemobeer

Windows Forum Team
Staff member
#10
You could determine if it is hardware related or Windows. Download a Linux ISO such as Ubuntu, burn it to disc or create a bootable USB and boot to that, select Try Ubuntu and test audio. If it works then you know your hardware is fine.
 


bochane

Honorable Member
#11
And just to rule out certain causes try also a different set of speakers or a different headphone. And remember that if a headphone is connected your speakers are muted.
 


#12
im trying to get into my bios to check if my onboard sound card is off but im having trouble doing it the option ofr firmware setting isnt there when i try the recovery method and the button timing thing isnt working for me, do you guys know why ?
 


Neemobeer

Windows Forum Team
Staff member
#13
I believe if it was disabled in BIOS it would not even show up in Windows.
 


#14
its showing up like this

also the speaker and headphones audio goes up normaly in the mixer though i cant hear it but windows system sound keeps still
 


Attachments

Neemobeer

Windows Forum Team
Staff member
#15
Can you post a screenshot of your Device manager with both "Audio inputs and outputs" and "Sound, video and game controllers" expanded
 


#16
here it is i have did the driver update thing and uninstalled and then rebooted,but to no use
 


Attachments

Neemobeer

Windows Forum Team
Staff member
#17
It's really weird that it says CODEC, I think your driver is screwed up. Go to the properties for the IDT High Definition CODEC under audio input and output and roll back the driver, reboot and test.
 


#18
did it,i still have no sound i have run a windows update after the problem began and it did the drivers thing so i guess its not driver.
its not related to windows 10 since i updated long before the problem began
my sound settings havent been changed either the problem started sunddenly
this computer is late 2009 early 2010 old im assuming it to be hardware
im gonna do test with the linux ISO thanks for the help
 


Neemobeer

Windows Forum Team
Staff member
#19
I still think it's driver related, the reason I believe this is because you should have an actual speaker device listed under audio input and output. What is the make and model of your computer? I would also still go ahead and test Linux out and rule out or confirm a hardware issue.
 


#20
i got this using AIDA64(sorry if you cant understand it portuguese is my native language)

Computador:
Tipo de Computador PC ACPI de base x64
Sistema operacional Microsoft Windows 10 Home
Service Pack do Sistema Operacional [ TRIAL VERSION ]
Internet Explorer 11.20.10586.0
Edge 25.10586.0.0
DirectX DirectX 12.0
Nome do Computador GRAVEMAKER-HP
Nome do usuário gravemaker
Nome do domínio [ TRIAL VERSION ]
Data / Hora 2015-12-17 / 23:52

Placa mãe:
Tipo de processador DualCore Intel Core i3-2100, 3100 MHz (31 x 100)
Nome da Placa Mãe Pegatron 2AB5
Chipset da Placa Mãe Intel Cougar Point H67, Intel Sandy Bridge
Memória do Sistema [ TRIAL VERSION ]
DIMM2: Smart Modular SH564568FH8N0QHSCG [ TRIAL VERSION ]
DIMM4: Smart Modular SH564568FH8N0QHSCG [ TRIAL VERSION ]
Tipo de BIOS AMI (09/05/2011)

Monitor:
Adaptador gráfico AMD Radeon HD 6450 (1 GB)
Adaptador gráfico AMD Radeon HD 6450 (1 GB)
Adaptador gráfico Intel(R) HD Graphics (1851550 KB)
Adaptador gráfico Intel(R) HD Graphics (1851550 KB)
Acelerador 3D AMD Radeon HD 6450 (Caicos)
Acelerador 3D Intel HD Graphics 2000
Monitor LG W1942 (Analog) [19" LCD] (181016843009)

Multimídia:
Adaptador de som ATI Radeon HDMI @ AMD Caicos/Seymour - High Definition Audio Controller
Adaptador de som IDT 92HD89E2 @ Intel Cougar Point PCH - High Definition Audio Controller [B-3]

Armazenamento:
Controladora IDE Intel(R) 6 Series/C200 Series Chipset Family 6 Port SATA AHCI Controller - 1C02
Controladora "Storage" Controlador de Espaços de Armazenamento da Microsoft
Disco rígido Multiple Card Reader USB Device
Disco rígido ST31000524AS (1 MB, 7200 RPM, SATA-III)
Drive óptico hp CDDVDW SH-216AL
Status dos discos rígidos SMART OK

Partições:
C: (NTFS) [ TRIAL VERSION ]
D: (NTFS) 11441 MB (1387 MB livre)
Tamanho total [ TRIAL VERSION ]

Dispositivos de entrada:
Teclado Dispositivo de teclado HID
Teclado Teclado Microsoft eHome MCIR
Teclado Teclado Microsoft eHome MCIR 109
Teclado Teclas do Teclado de Controle Remoto Microsoft eHome
Mouse Mouse compatível com HID
Mouse Mouse compatível com HID

Rede:
Endereço IP principal [ TRIAL VERSION ]
Endereço MAC principal 2C-76-8A-70-F5-17
Adaptador de Rede 802.11n Wireless LAN Card
Adaptador de Rede Microsoft Hosted Network Virtual Adapter
Adaptador de Rede Realtek PCIe GBE Family Controller (192. [ TRIAL VERSION ])
Adaptador de Rede TAP-Win32 Adapter V9

Dispositivos:
Impressora Fax
Impressora Microsoft Print to PDF
Impressora Microsoft XPS Document Writer
Impressora PDF Complete
Impressora Send To OneNote 2013
Controladora de Infravermelhos Microsoft eHome Infrared Transceiver
Controladora USB2 Intel Cougar Point PCH - USB EHCI #1 Controller [B-3]
Controladora USB2 Intel Cougar Point PCH - USB EHCI #2 Controller [B-3]
Controladora USB3 Texas Instruments TUSB7320/7340 USB 3.0 xHCI Host Controller
Dispositivos USB Dispositivo de Entrada USB
Dispositivos USB Dispositivo de Entrada USB
Dispositivos USB Dispositivo de Entrada USB
Dispositivos USB Generic USB Hub
Dispositivos USB Generic USB Hub
Dispositivos USB USB Composite Device
Dispositivos USB USB Mass Storage Device

DMI:
Distribuidor da BIOS - DMI AMI
Versão da BIOS - DMI 7.11
Fabricante do Sistema - DMI Hewlett-Packard
Nome do Sistema - DMI s5-1050br
Versão do sistema - DMI 1.01
Número de série do Sistema - DMI [ TRIAL VERSION ]
UUID do Sistema - DMI [ TRIAL VERSION ]
Fabricante da Placa Mãe - DMI PEGATRON CORPORATION
Nome da Placa Mãe - DMI 2AB5
Versão da Placa Mãe - DMI 1.01
Número de série da Placa Mãe - DMI [ TRIAL VERSION ]
Fabricante do chassis - DMI Hewlett-Packard
Versão do chassis - DMI
Número de série do chassis - DMI [ TRIAL VERSION ]
Identificador do chassis - DMI [ TRIAL VERSION ]
Tipo de chassis - DMI Desktop Case
 


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