Windows 7 Constant Freezes, BlueScreens, and Crashes. (File Attached)

ViperGXP · Jul 2, 2013

My computer tends to crash, and freeze after being on for more than an hour a day. I ran Memory, Tests, Checked Wires, and Ran A Hard drive check and a sector and everything turned out normal. Also all of my drivers are up to date as well as my BIOS.

-MY Q6600 is running on Stock settings and is not overclocked.
-Cooler Master Real Power Pro 750 PSU
-Windows 7 Professional 64bit
-Asus P5Q motherboard
-8gb of OCZ Reaper 1066 DDR2 Memory
-Gigabyte GTX 460 1GB
-Western Digital 640GB Hard Drive
-ThermalTake DuOrb CPU Cooler

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: 124
BCP1: 0000000000000000
BCP2: FFFFFA8007BD9028
BCP3: 00000000F2000040
BCP4: 0000000000000800
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

I am noticing that I am getting these errors mainly during web browsing and my cursor will freeze up and then crash.

Thank You.

usasma · Jul 2, 2013

Please provide this information so we can provide a complete analysis: http://windows7forums.com/blue-screen-death-bsod/38837-how-ask-help-bsod-problem.html

The 2005 version of ASACPI.sys (the Asus ATK0110 ACPI Utility driver) is known to cause BSOD's on Windows systems. Please update to the 2009 version available at the Asus support website for your mobo. If unable to find it, please post back with the make/model of your mobo so we can research it.

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

SSPORT.sys Thu Aug 11 19:07:32 2005 (42FBDA34)
Samsung printer driver
http://www.carrona.org/drivers/driver.php?id=SSPORT.sys

L1E62x64.sys Thu Jun 11 02:45:22 2009 (4A30A802)
Atheros AR8121/AR8113/AR8114 PCI-E Ethernet Controller (NDIS6.20)
http://www.carrona.org/drivers/driver.php?id=L1E62x64.sys

If all of this doesn't stop the BSOD's, please run these free hardware diagnostics: Hardware Diagnostics. Let us know the results and we can move on from there.

Analysis:
The following is for informational purposes only.

Code:

[font=lucida console]**************************Tue Jul  2 01:14:57.243 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\070213-19000-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].18113.amd64fre.win7sp1_gdr.130318-1533
System Uptime:[B]0 days 0:06:07.062[/B]
*** WARNING: Unable to verify timestamp for L1E62x64.sys
*** ERROR: Module load completed but symbols could not be loaded for L1E62x64.sys
Probably caused by :[B]GenuineIntel[/B]
BugCheck [B]124, {0, fffffa8007bd9028, f2000040, 800}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#Example]WHEA_UNCORRECTABLE_ERROR (124)[/url]
Arguments: 
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa8007bd9028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000f2000040, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000800, Low order 32-bits of the MCi_STATUS value.
BUGCHECK_STR:  0x124_GenuineIntel
PROCESS_NAME:  csrss.exe
FAILURE_BUCKET_ID: [B]X64_0x124_GenuineIntel_PROCESSOR_BUS[/B]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

Code:

[font=lucida console]**************************Tue Jul  2 01:14:57.243 2013 (UTC - 4:00)**************************
[COLOR=RED][B]ASACPI.sys                  Sun Mar 27 22:30:36 2005 (42476C4C)[/B][/COLOR]
[COLOR=RED][B]SSPORT.sys                  Thu Aug 11 19:07:32 2005 (42FBDA34)[/B][/COLOR]
[COLOR=RED][B]L1E62x64.sys                Thu Jun 11 02:45:22 2009 (4A30A802)[/B][/COLOR]
intelppm.sys                Mon Jul 13 19:19:25 2009 (4A5BC0FD)
P17.sys                     Fri Oct 16 02:44:53 2009 (4AD81665)
amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
SmartDefragDriver.sys       Fri Nov 26 04:29:40 2010 (4CEF7E04)
GEARAspiWDM.sys             Thu May  3 15:56:17 2012 (4FA2E2E1)
MpFilter.sys                Wed Oct 31 18:43:06 2012 (5091A97A)
nvhda64v.sys                Mon Feb 25 00:27:35 2013 (512AF647)
nvlddmkm.sys                Fri Jun 21 05:06:16 2013 (51C41788)
[/font]

Code:

Microsoft (R) Windows Debugger Version 6.2.9200.16384 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Owner\SysnativeBSODApps\070213-19000-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: c:\symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Machine Name:
Kernel base = 0xfffff800`02e55000 PsLoadedModuleList = 0xfffff800`03098670
Debug session time: Tue Jul  2 01:14:57.243 2013 (UTC - 4:00)
System Uptime: 0 days 0:06:07.062
Loading Kernel Symbols
...............................................................
................................................................
.......................
Loading User Symbols
Loading unloaded module list
....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa8007bd9028, f2000040, 800}

*** WARNING: Unable to verify timestamp for L1E62x64.sys
*** ERROR: Module load completed but symbols could not be loaded for L1E62x64.sys
Probably caused by : GenuineIntel

Followup: MachineOwner
---------

3: kd> !niemiro.auto_errrec; q
===============================================================================
Common Platform Error Record @ fffffa8007bd9028
-------------------------------------------------------------------------------
Record Id     : 01ce7746d486c065
Severity      : Fatal (1)
Length        : 928
Creator       : Microsoft
Notify Type   : Machine Check Exception
Timestamp     : 7/2/2013 5:14:57 (UTC)
Flags         : 0x00000000

===============================================================================
Section 0     : Processor Generic
-------------------------------------------------------------------------------
Descriptor    @ fffffa8007bd90a8
Section       @ fffffa8007bd9180
Offset        : 344
Length        : 192
Flags         : 0x00000001 Primary
Severity      : Fatal

Proc. Type    : x86/x64
Instr. Set    : x64
Error Type    : BUS error
Operation     : Generic
Flags         : 0x00
Level         : 0
CPU Version   : 0x00000000000006fb
Processor ID  : 0x0000000000000003

===============================================================================
Section 1     : x86/x64 Processor Specific
-------------------------------------------------------------------------------
Descriptor    @ fffffa8007bd90f0
Section       @ fffffa8007bd9240
Offset        : 536
Length        : 128
Flags         : 0x00000000
Severity      : Fatal

Local APIC Id : 0x0000000000000003
CPU Id        : fb 06 00 00 00 08 04 03 - bd e3 00 00 ff fb eb bf
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00

Proc. Info 0  @ fffffa8007bd9240

===============================================================================
Section 2     : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor    @ fffffa8007bd9138
Section       @ fffffa8007bd92c0
Offset        : 664
Length        : 264
Flags         : 0x00000000
Severity      : Fatal

Error         : BUSL0_SRC_ERR_M_NOTIMEOUT_ERR (Proc 3 Bank 0)
  Status      : 0xf200004000000800

ViperGXP · Jul 2, 2013

usasma said:
Please provide this information so we can provide a complete analysis: http://windows7forums.com/blue-screen-death-bsod/38837-how-ask-help-bsod-problem.html[/code]

I am having trouble uploading the compressed zip to the boards. I have just created a folder with all necessary files after running the W7F software and compressed the folder. It is only 1.49 MB and even with the 10MB Limit I keep getting a error icon when I try to upload the new folder. Is there something I am doing wrong?

This is the error I get.

[IOErrorEvent type="ioError" bubbles=false cancelable=false eventPhase=2 text="Error #2038"]"

Although I uploaded the compressed folder online so you can download and view it. I added the link in my original post

usasma · Jul 3, 2013

Sorry, but I have no idea why the upload function isn't working. But I usually recommend uploading to a free file-hosting service - which you've already done.

Only 147 Windows Updates installed. Most systems have 160 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

Nothing much else shows up in the reports that you've attached. If fixing the things that I've mentioned doesn't help (both in my previous post and the Windows Updates from this post), then start with hard drive and memory diagnostics: Hardware Diagnostics

ViperGXP · Jul 3, 2013

usasma said:
Sorry, but I have no idea why the upload function isn't working. But I usually recommend uploading to a free file-hosting service - which you've already done.

Only 147 Windows Updates installed. Most systems have 160 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

Nothing much else shows up in the reports that you've attached. If fixing the things that I've mentioned doesn't help (both in my previous post and the Windows Updates from this post), then start with hard drive and memory diagnostics: Hardware Diagnostics

I ran windows update and there are no more updates available after multiple attempts it say I am up to date.

Also I have some more information that might be helpful.

I ran a full scan of Malwarebytes and MSE and got no infections.

I ran Prime 95 for for a couple of hours.

I ran Memtest for two passes and it was fine

I ran chkdsk through windows and the full test ran upon reboot. The sector check/repair went through all 5 parts (1-5) and the test stated it was completed and the computer rebooted fine.

I used to use Chrome and I had the same issue. I started using Firefox for my default browser for about a month and the BSOD frequencies vary. I get the same problem with Internet Explorer.

My computer used to be overclocked two years ago at 3.2 ghz but I brought it back to stock because I feared heating issues and possible instability. I used to get BSOD as well but not as frequent and the code I got was different. (I forgot what the code was but it was not a 124).

It does not freeze always on the hour mark. Its an average from when my computer if off for a long period of time. Sometimes it happens in 10 minutes or every couple of hours. I thought it was heat but my temps are normal and all of my wires are fine. I even changed my HDD cables and still have the issue.

I update my video card drivers through Nvidia's website and run the installer provided.

The freezes have been occurring since 6 months ago. It stopped for awhile an resumed in more frequency since last week. I have had windows 7 installed since 2010

I recently download Wise Care 365 and ran a full run including cleaning up, repairing, and defragging the registry (made a restore point as well before the scan)

So far I have not had any more BSOD. I am hoping maybe the software fixed the issue. But I fear the problem will persist.

usasma · Jul 3, 2013

If you've fixed all the issues that I pointed out (especially the ASACPI.sys driver), then if the STOP 0x124 BSOD's continue - it's most likely a hardware problem.

Run these hardware diagnostics: Hardware Diagnostics
If that doesn't fix it, then try this procedure: Hardware Stripdown Troubleshooting

Windows 7 Constant Freezes, BlueScreens, and Crashes. (File Attached)

ViperGXP

New Member

usasma

Fantastic Member

ViperGXP

New Member

usasma

Fantastic Member

ViperGXP

New Member

usasma

Fantastic Member

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