Windows 10 crash after June 11/19 update

Neemobeer

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• Jun 12, 2019

• #2

Do you know which KB?

 

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loonybob

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• #3

Neemobeer said:

Do you know which KB?

Click to expand...

no, sorry. How can I find it?

 

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loonybob

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loonybob said:

no, sorry. How can I find it?

Click to expand...

KB4503293

 

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Neemobeer

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Doesn't appear to be a known issue for this. Grab a copy of the windows update log and upload it.

You can run the following powershell command then upload the WU.zip file on your desktop
Get-WindowsUpdateLog -LogPath "$($env:USERPROFILE)\Desktop\WU.log"; Compress-Archive -Path "$($env:USERPROFILE)\Desktop\WU.log" -DestinationPath "$($env:USERPROFILE)\Desktop\WU.zip";

 

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loonybob

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Neemobeer said:

Doesn't appear to be a known issue for this. Grab a copy of the windows update log and upload it.

You can run the following powershell command then upload the WU.zip file on your desktop
Get-WindowsUpdateLog -LogPath "$($env:USERPROFILE)\Desktop\WU.log"; Compress-Archive -Path "$($env:USERPROFILE)\Desktop\WU.log" -DestinationPath "$($env:USERPROFILE)\Desktop\WU.zip";

Click to expand...

Sorry friend I don't speak that language. I'm more of a user.

 

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Neemobeer

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Open a powershell prompt and copy and paste the code, it will create a file called WU.log and WU.zip. Upload the zip file here or you can PM it to me

 

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loonybob

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Neemobeer said:

Open a powershell prompt and copy and paste the code, it will create a file called WU.log and WU.zip. Upload the zip file here or you can PM it to me

Click to expand...

 

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• WU.zip

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Neemobeer

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From the windows update log it looks like that KB installed successfully. After rebooting where exactly does it hang up?

Before the login screen or after you log into the computer?

 

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loonybob

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I enter my pin from the welcome screen then it stops at a black screen and the little window in the top left says Windows explorer, personal settings has stopped.

 

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Neemobeer

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Try booting into safe mode and see if you have the same issue. If you don't I would try disabling your security software.
Boot into Safe Mode

Do you use McAfee by chance?

 

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loonybob

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I use window defender

 

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loonybob

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I reinstalled the update and .......it worked fine. Sorry for the troubles.

 

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Solution

Neemobeer

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Glad it worked.

 

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