Dell venue 11 freezes after start up

Hello all

I got a Dell Venue 11 pro running Windows 8.1.

A couple of days ago my Dell tablet startet acting up. Whenever i turned it on the login screen appears. I type my password but after that i cant do anything. If i try going to the normal windows desktop i only see the wallpapar. No icons og whatever. I cant do anything from there. I tried ctrl+alt+del to go into the task manager to investigate if anything was running but i cant do it. When i try i get du the screen where i can choose, log off, turn off, task manager etc. But if i press the task manager the screen just go green.

Is try turning it off throug the same way it just get the "turning off" screen but it never turns off.

If i try and open a app, program or anything it just freezes up.

Can any one please help me. I got a lot of stuff on it like words and excel files i still need.

Thank you. :)


Noob Whisperer
I got a lot of stuff on it like words and excel files i still need.
I went through something similar with my son and his Surface Pro.
We managed to get into a command prompt and copied off his entire profile to a 64 Gig SD card.
After checking that all was there he performed a reset
Personally I'm not familiar with the Dell Venue platform so I have know way of knowing if that might help or not.

This website is not affiliated, owned, or endorsed by Microsoft Corporation. It is a member of the Microsoft Partner Program.