I have read many other forums and message boards, contacted Dell, and other ways to remedy this and all have been unhelpful. If anyone can please help me with this I'd appreciate it. Biometrics works and I can log into Windows with my fingerprint, but DigitalPersona won't work, which means I can't use my fingerprint to log into websites. Not a big deal, but if I paid for the service I'd like to actually use it. If it helps I have a Dell Studio 17 that came with Windows Vista, but I upgraded to Windows 7 (DigitalPersona still worked after this). I believe it is a 64 bit operating system (at least that's what it claims under My Computer properties). The problem began when a Dell Technician did a Dell Connect and played around with drivers while trying to fix a problem I was having with my webcam. The problem turned out to be a hardware issue so they sent someone over to replace it and it worked fine. But after testing to see if it was something with the driver, the DigitalPersona stopped working (at least that is around the time it seemed to stop working). He may have deleted certain items in the Device Manager (without telling me what he was doing or why, which annoyed me seeing how the DigitalPersona started to not work after).
I have tried the following:
-Uninstalled DigitalPersona completely and reinstalled it
-Used the Repair option
-Tried to Run as Administrator
-Reinstalled the driver for Biometrics according to Dell Support website
If anyone can help I'd really appreciate it again. Thanks in advance,
Anthony
I have tried the following:
-Uninstalled DigitalPersona completely and reinstalled it
-Used the Repair option
-Tried to Run as Administrator
-Reinstalled the driver for Biometrics according to Dell Support website
If anyone can help I'd really appreciate it again. Thanks in advance,
Anthony