Contacted HP Support via web search.
I think I contacted a scammer. The person who I chatted with had a name that made no sense with a mix of letters with no idea on how to pronounce it. After I gave details of my display turning off, he mentioned that he would have to take control of my computer and may need my credit card information. That's when I suspected that the web site I contacted was a scam site. I immediantly disconnected from the chat.
Does anyone know if HP charges for online support? If that is so, then my HP laptop will be the last product I buy.