dxgmm1.sys

#1
Hello friends,

I had such error on my PC. I have windows 8.1 x86. i had left my PC on also my Chrome browser was opened. when i came back saw such error:

,,Your PC ran into a problem and needs to restart. We'll just collecting some error info and we'll restart for you.

System_Thread_Exception_Not Handled"

After i restart and everything is ok. what was that why it happend?

thanks in advanced
 


kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#2
Hi ION,
sounds like you have a bsod or blue screen of death. These types of crashes will, if the system is configured correctly, create a report called a dump file. Just make sure your settings are like this to ensure they'll be created:

Go to Start and type in sysdm.cpl and press Enter
Click on the Advanced tab
Click on the Startup and Recovery Settings button
Ensure that Automatically restart is unchecked
Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box
Ensure that the Small Dump Directory is listed as %systemroot%\Minidump << where your .dmp files can be
found later.
Click OK twice to exit the dialogs, then reboot for the changes to take effect.
The Minidump files folder can be found via the main Windows folder but follow the instructions laid out in the thread found here on posting results and what we need:
http://windowsforum.com/threads/how-to-ask-for-help-with-a-bsod-problem.178480/
If the application found in the above thread fails to work, right click on it and choose run as admin.

I'll also move your thread to the correct section.
 


#3
Hi ION,
sounds like you have a bsod or blue screen of death. These types of crashes will, if the system is configured correctly, create a report called a dump file. Just make sure your settings are like this to ensure they'll be created:



The Minidump files folder can be found via the main Windows folder but follow the instructions laid out in the thread found here on posting results and what we need:
http://windowsforum.com/threads/how-to-ask-for-help-with-a-bsod-problem.178480/
If the application found in the above thread fails to work, right click on it and choose run as admin.

I'll also move your thread to the correct section.
Hi, thanks for reply. i did as u told me. i download that tool and ran it. i attached that files.
 


kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#5
Hey,
unfortunately no dump files were present. If your settings weren't like those above then Windows won't have created any so you might have to wait until it bsod's again and then send in the dump.
I did look at the info you did send and noticed your bios is out of date. Also running win 8.1 it's best to have the latest bios:
http://uk.gigabyte.com/products/product-page.aspx?pid=2870#bios
Instructions on how best to flash the bios:
http://uk.gigabyte.com/webpage/20/HowToReflashBIOS.html

I recently dealt with a user who was getting bsod's from the flash plug-in with the chrome browser. Try updating your Chrome browser if you haven't already. Click on the 3bars on the right hand side of the browser and click 'about Google chrome'.
 


#6
thanks friend i will try to do as u support me.
 


kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#7
Ok.. Will await your next post.. :)
 


#8
i update and my chrome is up to date friend.
 


kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#9
Sounds good.. Post again if you should get any further issues and good luck.. :)
 


This website is not affiliated, owned, or endorsed by Microsoft Corporation. It is a member of the Microsoft Partner Program.