EPSON Easy Photo Print wont re install

Discussion in 'Windows 7 Software' started by VsUK, Aug 12, 2013.

  1. VsUK

    VsUK Senior Member

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    I recently uninstalled Easy photo print from Epson as I had planned to buy a HP but ended up getting a newer Epson Printer. Anyway, I ran the install CD software & when it comes to installing the Epson easy photo print, it comes up saying cannot install, newer version of the software already exists. I have searched all over my system but I cannot find anything related to Easy photo print.

    I Use TuneUp Utilities & CCleaner & ran scan after scan but nothing seems to work. The software does not show up under programs & features in control panel. I'm experienced when it comes to software & hardware matters but this one has got me stumped because i cannot find any traces of easy photo print software & yet the install says a newer version already exists.

    Can anyone help?
     
  2. bassfisher6522

    bassfisher6522 Essential Member

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    How/Where did you uninstall "Easy Photo Print"?
     
  3. VsUK

    VsUK Senior Member

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    uninstalled via the control panel & restarted the system.

    Edit..

    Just done a system restore to a point before I uninstalled & it loads up perfectly fine. But I need to uninstall & install the up to date version but now when I try to uninstall i get this error.

    Error Code: -5005 : 0x80070002
    Error Information:
    >Kernel\KernelMedia.cpp (95)
    >SetupNew\setup.cpp (811)
    PAPP:Epson Easy Photo Print
    PVENDOR:SEIKO EPSON CORPORATION
    PGUID:30E01116-5666-4807-8EF1-D80E9FF16717
    $16.0.0.400
    @Windows 7 / Server 2008 R2 Service Pack 1 (7601)
    IE Version: 9.10.9200.16635
     
    #3 VsUK, Aug 12, 2013
    Last edited: Aug 12, 2013
  4. bassfisher6522

    bassfisher6522 Essential Member

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  5. VsUK

    VsUK Senior Member

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    I tried that & it just opens & instantly closes itself. I got hold of a Uninstaller & it managed to uninstall Epson Easy photo print & when i rebooted all traces of it on my system have gone, even from the control panel. however when i try to install the latest version, it says that a newer version is already installed, setup will not cancel.

    Everything else is working for the printer & this is something not vital for the functionality of the printer, it was an optional extra from the software CD so why is this being so difficult.

    giving me a headache...
     
  6. bassfisher6522

    bassfisher6522 Essential Member

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    There may be some malware/spyware that has removed or corrupted part of the registry string for that particular software. Try running Ccleaner, to remove junk files and then run the registry cleaner it has built in.
     
  7. VsUK

    VsUK Senior Member

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    did that & mailwarebytes a dozen times.

    Edit.

    I've installed it on my other win 7 os & i think i can take info from the registry & merge it with mine related to the software & get a hold of the installshield install log file which should help i hope..
     
    #7 VsUK, Aug 13, 2013
    Last edited: Aug 13, 2013

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