Hello, first off im new here so nice to meet everyone. I did a factory reset on my gateway all in one computer (Model is ZX6970) a while back and everything was going good and I got a message that seems pretty common from my research. it says "Windows could not complete the installation. To install windows on this computer, restart the installation. It gives the option to click OK but for some reason im getting no mouse or keyboard operation. I have no cursor from the mouse and I cant press CTRL ALT DEL or anything like that on the keyboard its just stuck on this screen. any help or solution would be greatly appreciated. Thanks. Also, I have a system recovery disc I made and when I boot to CD/DVD I have the same problem where I cant click anything with the mouse or press any buttons with the keyboard.