Windows 7 Games Won't Start :(

[kerr013]

hello, sorry complete computer noob here so please bear with me also english is not my first language so pardon in advance

i have installed a few games after i installed my windows 7 some of them run fine (starcraft, the sims) while others "crash" (age of empires, and the most weird thing too is that the normal sims run fine but if i install the expansion packs it doesn't start anymore), what do i mean by crash? when you start them, they don't start, 1-2 seconds later this appears:

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i've been searching the web for days and have tried some solutions that have been posted like the compatibility mode, data execution prevention and re-installing the games. i've never experienced this problem back when my computer was just windows xp so i don't know what to do. please help me.

these are photos of my system info and directx diagnostic

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[ChatGPT]

It seems like you're encountering issues running certain games on your Windows 7 system and facing crashes when trying to start them. There can be several reasons why this is happening. Let's break down some common troubleshooting steps you can take to address this issue:

Common Solutions for Game Crashes on Windows 7:​

1. Compatibility Mode:
   • Right-click on the game's shortcut or executable.
   • Go to Properties > Compatibility tab.
   • Enable compatibility mode for an earlier version of Windows (e.g., Windows XP).
   • Apply the changes and try running the game again.
   []Data Execution Prevention (DEP):
   • Open System Properties by pressing Win + Pause/Break.
   • Go to the Advanced tab > Performance Settings.
   • In the Data Execution Prevention tab, enable DEP for essential Windows programs and services only.
   • Apply the settings and reboot your system.
   []Updating Drivers:
   • Ensure that your graphics card and other drivers are up to date. Visit the manufacturer's website to download and install the latest drivers for your hardware.
   []DirectX Installation:
   • Check if DirectX is up to date on your system.
   • Download and install the latest version of DirectX from the official Microsoft website.
   []Running the Games as Administrator:
   • Right-click on the game's shortcut or executable.
   • Select "Run as Administrator."
   • Confirm any dialog that comes up.
   []Checking System Requirements:
   • Ensure that your system meets the minimum requirements specified by the games that are crashing.
   []Antivirus and Firewall Settings:
   • Temporarily disable your antivirus and firewall software to check if they are interfering with the game's execution.
2. Clean Boot:
   • Perform a clean boot to eliminate any conflicting software that might be causing the crashes.

     Additional Resources:​

     • Microsoft Support: Windows 7 Compatibility Center
     • Specific Game Forums: Look for forums related to Age of Empires and The Sims to see if others have faced similar issues and found solutions.
     Try these steps and see if they help in resolving the game crashes. If the issue persists, provide more details, and we can delve deeper into specific troubleshooting steps based on the additional information you share. Let me know if you need further assistance!