Help Needed 6/12/15

Joe S

Excellent Member
#1
I've had 3 BSODs the past week. I've attached a mimi Dump file . any help would be appreciated. They have always happened while using Google chrome.
Thanks
Joe
 


Attachments

kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#2
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3D, {fffff880033fc6f0, 0, 0, fffff80005ec77c5}

*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : dxgmms1.sys ( dxgmms1!VidSchiProcessIsrVSync+76 )

Followup: MachineOwner
Hi,
this is quite an infrequent bugcheck and is usually associated with a buggy driver ( or a driver thats become buggy) Other causes can include HDD issues and malware. The dump file is also blaming the gpu driver although quite a few of your drivers need updating.

e1e6232e.sys Wed Mar 07 09:50:47 2012: Intel(R) PRO/1000 PCI Express Network Connection Driver please update:
(2nd download down)
https://downloadcenter.intel.com/se...RO/1000+PCI+Express+Network+Connection+Driver

nvlddmkm.sys Tue May 15 08:35:36 2012: Nvidia gpu driver please update:
(Driver for Nvidia 8500 GT)
http://www.nvidia.com/download/driverResults.aspx/82616/en-uk

RTKVHD64.sys Tue Aug 04 10:50:52 2009: Realtek HD audio please update:
(2nd download down)
http://www.realtek.com.tw/downloads...=24&Level=4&Conn=3&DownTypeID=3&GetDown=false

t3.sys Wed May 06 03:25:42 2009: Sound Blaster X-Fi Xtreme Audio please update:
http://support.creative.com/Product...aster&prodID=15855&prodName=X-Fi+Xtreme+Audio

If after updating the above the bsod continues try swapping Avast AV for MSE as it's known on occasion to cause the odd issue:
http://windows.microsoft.com/en-us/windows/security-essentials-download

Also please make sure Chrome is fully updated to the latest version by clicking settings and then 'About Google Chrome'.

Post any new dump files.
 


Joe S

Excellent Member
#3
I had trouble with Avast and Firefox and it's flash component a few years ago. Google recently updated and I had system freezes in addition to the BSODs. it's frustrating. Thanks for the time. I'll try to get the updates done but I suspect more of an Avast/Chrome problem. I've noticed a lot of websites I use updated lately too. One of the freezes was in Yahoo mail and I use Yahoo for my home page. There were about 12 Windows updates this week also.
Joe
 


kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#4
Sounds like you could be on the right track Joe.. Please post back if I can help further.
 


Joe S

Excellent Member
#5
I uninstalled and reinstalled chrome last week and that seems to fixed the problem.
Joe
 


kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#6
Thanks for updating Joe. Yeah that's why i mentioned chrome in the above post as I think it's the flash player becoming out of date which causes the issue but I could be wrong.. Anyway glad to hear your all good.
 


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