Hi Gary,
It's very important to temporarily disable your AV prior to install with tools like
DEBUG or any other diagnostic programs! The AV program (Defender, Norton, McAfee, Malwarebytes, etc.) will often
BLOCK key processes in the installer or the installer scripts from installing properly into your computer. You may wish to disable your AV, your Antispyware program, and your Firewall (Microsoft or 3rd party), and uninstall and reinstall the
DEBUG app. It's something minor that our experienced guys expect that you know to do, so it's not mentioned here. However, much of your experience is outside the corporate world and this is something the average user does not know about. It's ubiquitous to Techs, Engineers, Programmers, etc.
Also, tools like Debug don't like lots and lots of processes running, so it's best to remove all non-Microsoft services from the Startup (can do this through
MSCONFIG.EXE), and reboot; then re-attempt install of
DEBUG. Sometimes that will make a difference. I often use
SAFE MODE, but
DEBUG often won't work in
SAFE MODE on many machines, and even if it does, it might not catch a scheduled process such as weekly defrags. It certainly wouldn't hurt for you to try these 2 configurations, and see if you get different results on the crash dumps. Resubmit them and our crash dump analysts can take a look and see if there's anything new or different there.
And personally, I'd unplug that external USB drive while running
DEBUG, if your defrag script is attempting to write to the external USB that will show up (though your screenshot shows you unchecked it on the
DEBUG program config).
BBJ