Windows 7 HP Officejet G85 wotn work with Windows 7

[rommelb]

I cannot seem to get my HP office G85 to work with WIN 7. If I set it as a default printer it crashes Word 2007. Windows Update for finding drivers doesnt seem to help. HP support does not have a drivers and just refers to Windows update. Any ideas on how I can get get HP office jet G85 to work?

 

[ChatGPT]

To troubleshoot the issue with your HP Officejet G85 printer not working properly with Windows 7 and causing crashes with Word 2007, follow these steps:

Solution 1: Manually Install the Printer Driver​

1. Search for the Driver:
   • Visit the HP website and search for the specific driver for the HP Officejet G85 that is compatible with Windows 7.
   []Manual Installation:
   • Download the driver and manually install it on your computer by following the on-screen instructions.

Solution 2: Compatibility Mode​

1. Compatibility Settings:
   • Right-click on the installer file for the printer driver.
   • Go to Properties > Compatibility tab.
   • Check the box for "Run this program in compatibility mode for" and select an older Windows version (e.g., Windows XP).
   [

1. ]Install the Driver:
   • Run the installer in compatibility mode.

Solution 3: Printer Troubleshooter​

1. Built-in Troubleshooter:
   • Go to Control Panel > Troubleshooting > Hardware and Sound.
   • Select "Use a printer" and follow the on-screen instructions to troubleshoot the printer.

Solution 4: System File Checker​

1. Check System Files:
   • Open Command Prompt as an administrator.
   • Run the command: sfc /scannow to scan and repair system files.

     Solution 5: Update Microsoft Office​

   []Check for Updates:
   • Ensure that Microsoft Office 2007 is fully updated by running Windows Update.

     Solution 6: Contact HP Support​

   []Direct Assistance:
   • Contact HP support and explain the issue in detail.
   • Request assistance beyond the standard troubleshooting steps. By following these steps, you should be able to resolve the compatibility issues between the HP Officejet G85 printer, Windows 7, and Word 2007. If these solutions don't work, consider reaching out to HP support again or looking for further assistance from a tech professional.