Insider Preview Keyboard lights quit working...

Discussion in 'Windows 10 Help and Support' started by MikeHawthorne, Nov 13, 2014.

  1. MikeHawthorne

    MikeHawthorne Essential Member
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    Hi

    My keyboard lights quit working after the update.
    I wasn't connecting it with the update until I saw a post on the Microsoft site saying that their keyboard lights quit too.

    I'll have to see if I can find keyboard software or drives and reinstall them.

    Now I see a number of people using different keyboard having the same issues.

    Mike
     
    #1 MikeHawthorne, Nov 13, 2014
    Last edited: Nov 14, 2014
  2. MikeHawthorne

    MikeHawthorne Essential Member
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    Reinstalling the software and drivers didn't work.
    I still have no indicator lights on my keyboard.
     
  3. davehc

    davehc Microsoft MVP
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  4. kemical

    kemical Windows Forum Admin
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  5. bassfisher6522

    bassfisher6522 Essential Member

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    What are we referring to when saying "keyboard lights"?

    I just went with the new build update and my G510 froze for a few minutes along with my Razer DeathAdder mouse, then they started working normally. However, my Razer Synapse 2.0 software went completely nuts and I had to go back to the legacy driver/software package.
     
  6. kemical

    kemical Windows Forum Admin
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    Your lights for Num-lock,Scroll-lock and Caps-lock. The functions still work but just don't display. Reading through the above thread i notice Microsoft have logged the issue. (plus I sent feedback although judging by that thread so will plenty of others too)
     
  7. bassfisher6522

    bassfisher6522 Essential Member

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    when I get back on my test PC I'll check it out.
     
  8. MikeHawthorne

    MikeHawthorne Essential Member
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    Hi

    That's it all of the lights that tell you what's active etc.
    The only light that works is the F Lock key, I don't even know what the F Lock key does?

    I entered the problem in the feedback app.

    It seems that lot of people are having this problem.
    Weird, why some people and not others.

    I have a Microsoft wired (USB) keyboard.
    I have some other keyboards in the basement but I haven't dug them out and tried them, but I bet changing the keyboard won't help.

    Whatever action that sends the signals to the keyboard seems to not be working.

    I guess the good news is that so many people are having this problem that it will get fixed, I hate it when only a few people have an issue and I'm one of them. It can take forever for things like that to get addressed.

    Mike

    Ok, I guess that makes sense the F Lock key turns the function of the F keys off and on.
     
    #8 MikeHawthorne, Nov 14, 2014
    Last edited: Nov 14, 2014
  9. kemical

    kemical Windows Forum Admin
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    I just rebooted and just at that moment when it's pre-post you usually see the mouse and keyboard flash on I tried toggling the Num-lock key and the light came on. This time though it stayed on when win 10 booted so I tried toggling it on/off.. It didn't work. Light just stayed on although the actual Num-lock key worked as usual.. I guess we'll have to wait for an update or new build for a fix.
     
  10. davehc

    davehc Microsoft MVP
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    JI diont have the problem, so I guess it is hardware related (??)
    But, I was interested, and found this:
    Control Panel. Under Clock, Language and Region, choose Change input methods. On the left, choose Advanced Settings. Near the bottom, click on Change language bar hot keys. On the Advanced Key Settings tab, select Press the Shift key. Click OK, then Save. When you're back out, press the Shift key, and Caps Lock suddenly reverts to its usual behavior.

    Maybe this works with ALL the lights??

    Added.

    Found this on the MS forum ( fro0m MS "experts")


    Before you do any changes in the registry it is advised to backup the registry and do the below.
    To change the behavior for currently logged in user:
    HKEY_CURRENT_USER\Control Panel\Keyboard
    To change the behavior for all users:
    HKEY_USERS\.DEFAULT\Control Panel\Keyboard
    3.
    Now in right-side pane, change value of "InitialKeyboardIndicators" string value to any of following:
    0 - Turn all indicators Off (NumLock, CapsLock, ScrollLock)
    1 - Turn CapsLock On
    2 - Turn NumLock On
    3 - Turn CapsLock and NumLock On
    4 - Turn ScrollLock On
    5 - Turn CapsLock and ScrollLock On
    6 - Turn NumLock and ScrollLock On
    7 - Turn all indicators On (NumLock, CapsLock, ScrollLock)
     
    #10 davehc, Nov 15, 2014
    Last edited: Nov 15, 2014
  11. kemical

    kemical Windows Forum Admin
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    Thanks David but neither solution worked for me. It seems there are many different types of keyboard effected by this bug so I'm not sure it's tied to a hardware error. The keyboard lights work fine up until the point windows boots up cuz I've tested them in the moment between post and boot.
     
  12. MikeHawthorne

    MikeHawthorne Essential Member
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    Hi

    I tried both of these too, and they didn't work for me either.

    I noted that when I log into The Elder Scrolls Online that it still indicates whether the Cap Lock Key is on or off though.
    So the information is there, it's just not communicating with the keyboards.

    I'm using a Microsoft wired keyboard so if anything should work it this one.
    But this seems to affect many different keyboard types.

    It's kind of a pain having to type into someplace to see if the cap lock in on or off, when you are entering passwords.

    Mike
     
  13. davehc

    davehc Microsoft MVP
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    I almost wish I had the problem. It is more intriguing than an Agatha Christie.

    I have a couple of Dell Laptops, and a huge touchscreen Dell stationery. For my laptops, I occasionally use docking stations, with Lenovo keyboards. Lenovo, as you know, is closely aligned with MS.

    On none of these combinations, do I have the problem. Mybe it would help if we compared items in the device manager.?

    For starters, here are my laptop keyboard details:

    Capture1.PNG

    Capture2.PNG
    Capture3.PNG

    As you can see, The OS has automatically put in some drivers as old as the computers!!

    Perhaps if you guys with the problem tries some older drivers??
     
  14. MikeHawthorne

    MikeHawthorne Essential Member
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    Hi again.

    Here's my keyboard info...

    [​IMG]

    While in Device Manager I rolled back the drivers to the old ones.
    They are the same ones that you show dated 2006.

    That did not have any affect on the keyboard lights.

    Mike
     
    #14 MikeHawthorne, Nov 16, 2014
    Last edited: Nov 16, 2014
  15. kemical

    kemical Windows Forum Admin
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    Microsoft does know about this issue anyway. If you check one of the links I posted above you can see where a Microsoft rep writes that the issue has been logged but offers no other explanation.
     

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