Brand new Acer Aspire 4820 notebook
Fresh factory settings restore installation of Windows 7 Home Premium
I have local administrator access - 1 user only for this laptop
Upgraded to IE 9
Cannot get Windows Updates
Error received: Windows could not search for new updates
An error occured while checking for new updates for your computer
Error(s) found:
Code 80072EFD - Windows update encountered an unknown error
Most recent check for updates: Never
Updates were installed: Never
Event Log details:
Log Name: Application
Source: Windows Error Reporting
Date: 10/12/2011 11:02:36 AM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: Nene-PC
Description:
Fault bucket , type 0
Event Name: WindowsUpdateFailure
Response: Not available
Cab Id: 0
Problem signature:
P1: 7.3.7600.16385
P2: 80072efd
P3: 00000000-0000-0000-0000-000000000000
P4: Scan
P5: 101
P6: Unmanaged
P7:
P8:
P9:
P10:
Attached files:
These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\NonCritical_7.3.7600.16385_6e97ecc1309e8c3d4ef8c137976046be426690a_0c4ddac8
Analysis symbol:
Rechecking for solution: 0
Report Id: 43490c89-22c2-11e1-a309-001e101f9843
Report Status: 0
Event Xml:
<Event xmlns="Link Removed due to 404 Error">
<System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-12-10T00:02:36.000000000Z" />
<EventRecordID>1866</EventRecordID>
<Channel>Application</Channel>
<Computer>Nene-PC</Computer>
<Security />
</System>
<EventData>
<Data>
</Data>
<Data>0</Data>
<Data>WindowsUpdateFailure</Data>
<Data>Not available</Data>
<Data>0</Data>
<Data>7.3.7600.16385</Data>
<Data>80072efd</Data>
<Data>00000000-0000-0000-0000-000000000000</Data>
<Data>Scan</Data>
<Data>101</Data>
<Data>Unmanaged</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>C:\ProgramData\Microsoft\Windows\WER\ReportQueue\NonCritical_7.3.7600.16385_6e97ecc1309e8c3d4ef8c137976046be426690a_0c4ddac8</Data>
<Data>
</Data>
<Data>0</Data>
<Data>43490c89-22c2-11e1-a309-001e101f9843</Data>
<Data>0</Data>
</EventData>
</Event>
Summary Page Events in Event Log shows the following Error:
Log Name: Microsoft-Windows-Dhcp-Client/Admin
Source: Microsoft-Windows-Dhcp-Client
Date: 9/12/2011 11:03:04 PM
Event ID: 1002
Task Category: Address Configuration State Event
Level: Error
Keywords:
User: LOCAL SERVICE
Computer: Nene-PC
Description:
The IP address lease 192.168.1.6 for the Network Card with network address 0x90004E5BD8A4 has been denied by the DHCP server 192.168.1.1 (The DHCP Server sent a DHCPNACK message).
Event Xml:
<Event xmlns="Link Removed due to 404 Error">
<System>
<Provider Name="Microsoft-Windows-Dhcp-Client" Guid="{15A7A4F8-0072-4EAB-ABAD-F98A4D666AED}" />
<EventID>1002</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>3</Task>
<Opcode>76</Opcode>
<Keywords>0x4000000000000000</Keywords>
<TimeCreated SystemTime="2011-12-09T12:03:04.720256700Z" />
<EventRecordID>14</EventRecordID>
<Correlation />
<Execution ProcessID="968" ThreadID="4172" />
<Channel>Microsoft-Windows-Dhcp-Client/Admin</Channel>
<Computer>Nene-PC</Computer>
<Security UserID="S-1-5-19" />
</System>
<EventData>
<Data Name="Address1">100772032</Data>
<Data Name="HWLength">6</Data>
<Data Name="HWAddress">90004E5BD8A4</Data>
<Data Name="Address2">16885952</Data>
</EventData>
</Event>
OK - so its not just windows updates - I have internet access to a point.
Itunes Store I keep getting following error when trying to access my account (and the windows
update error was occuring BEFORFE i installed Itunes. I just think its all linked to the same issue with DHCP because
I can log in to the Itunes store - I just can't access any of the secure areas of the store.
There are loads of other errors re DHCP in the event log over the last 24 hours - however I'm trying to narrow it down to specifics.
HELP????
Fresh factory settings restore installation of Windows 7 Home Premium
I have local administrator access - 1 user only for this laptop
Upgraded to IE 9
Cannot get Windows Updates
Error received: Windows could not search for new updates
An error occured while checking for new updates for your computer
Error(s) found:
Code 80072EFD - Windows update encountered an unknown error
Most recent check for updates: Never
Updates were installed: Never
Event Log details:
Log Name: Application
Source: Windows Error Reporting
Date: 10/12/2011 11:02:36 AM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: Nene-PC
Description:
Fault bucket , type 0
Event Name: WindowsUpdateFailure
Response: Not available
Cab Id: 0
Problem signature:
P1: 7.3.7600.16385
P2: 80072efd
P3: 00000000-0000-0000-0000-000000000000
P4: Scan
P5: 101
P6: Unmanaged
P7:
P8:
P9:
P10:
Attached files:
These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\NonCritical_7.3.7600.16385_6e97ecc1309e8c3d4ef8c137976046be426690a_0c4ddac8
Analysis symbol:
Rechecking for solution: 0
Report Id: 43490c89-22c2-11e1-a309-001e101f9843
Report Status: 0
Event Xml:
<Event xmlns="Link Removed due to 404 Error">
<System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-12-10T00:02:36.000000000Z" />
<EventRecordID>1866</EventRecordID>
<Channel>Application</Channel>
<Computer>Nene-PC</Computer>
<Security />
</System>
<EventData>
<Data>
</Data>
<Data>0</Data>
<Data>WindowsUpdateFailure</Data>
<Data>Not available</Data>
<Data>0</Data>
<Data>7.3.7600.16385</Data>
<Data>80072efd</Data>
<Data>00000000-0000-0000-0000-000000000000</Data>
<Data>Scan</Data>
<Data>101</Data>
<Data>Unmanaged</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>C:\ProgramData\Microsoft\Windows\WER\ReportQueue\NonCritical_7.3.7600.16385_6e97ecc1309e8c3d4ef8c137976046be426690a_0c4ddac8</Data>
<Data>
</Data>
<Data>0</Data>
<Data>43490c89-22c2-11e1-a309-001e101f9843</Data>
<Data>0</Data>
</EventData>
</Event>
Summary Page Events in Event Log shows the following Error:
Log Name: Microsoft-Windows-Dhcp-Client/Admin
Source: Microsoft-Windows-Dhcp-Client
Date: 9/12/2011 11:03:04 PM
Event ID: 1002
Task Category: Address Configuration State Event
Level: Error
Keywords:
User: LOCAL SERVICE
Computer: Nene-PC
Description:
The IP address lease 192.168.1.6 for the Network Card with network address 0x90004E5BD8A4 has been denied by the DHCP server 192.168.1.1 (The DHCP Server sent a DHCPNACK message).
Event Xml:
<Event xmlns="Link Removed due to 404 Error">
<System>
<Provider Name="Microsoft-Windows-Dhcp-Client" Guid="{15A7A4F8-0072-4EAB-ABAD-F98A4D666AED}" />
<EventID>1002</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>3</Task>
<Opcode>76</Opcode>
<Keywords>0x4000000000000000</Keywords>
<TimeCreated SystemTime="2011-12-09T12:03:04.720256700Z" />
<EventRecordID>14</EventRecordID>
<Correlation />
<Execution ProcessID="968" ThreadID="4172" />
<Channel>Microsoft-Windows-Dhcp-Client/Admin</Channel>
<Computer>Nene-PC</Computer>
<Security UserID="S-1-5-19" />
</System>
<EventData>
<Data Name="Address1">100772032</Data>
<Data Name="HWLength">6</Data>
<Data Name="HWAddress">90004E5BD8A4</Data>
<Data Name="Address2">16885952</Data>
</EventData>
</Event>
OK - so its not just windows updates - I have internet access to a point.
Itunes Store I keep getting following error when trying to access my account (and the windows
update error was occuring BEFORFE i installed Itunes. I just think its all linked to the same issue with DHCP because
I can log in to the Itunes store - I just can't access any of the secure areas of the store.
There are loads of other errors re DHCP in the event log over the last 24 hours - however I'm trying to narrow it down to specifics.
HELP????