There's your issue... Rits you need at least 25% of the HDD free for it to be working effectively. You might have noticed your machine becoming slower? Also the upgrade requires something like 16GB of free space but I'd try and get as much free as possible, at least double that.3.47 GB available
You might be correct about the Factory Reset, but the activation is not kept on your system, so before you go through reinstalling 8/8.1 you might give it a try.I did download to .iso file to a flash drive but I don't know what a clean install is so I don't know how to use the flash drive file now.
I don't think I can do that because I lost the upgrade when I did the factory reset after I mucked up after the upgrade.
You might be correct about the Factory Reset, but the activation is not kept on your system, so before you go through reinstalling 8/8.1 you might give it a try.
Doing a Clean install will remove the possibility of doing a Factory Reset, so let us know.
But just to be clear, after you have the working and activated Windows 8.1 install restored, how do you access the Setup file on the .iso?
View attachment 30503 Here's the specs. It's an HP Pavilion purchased in Dec 2013, but it may have been produced prior to Aug 2013. It came with Windows 8.
View attachment 30507
What confuses me is that when I did the original upgrade to Windows 10 it was working fine until I messed with my log in settings. I was trying to set it so I wouldn't have to log on every time I opened my laptop, but I think I inadvertently changed my user or something. All I know is that after I did a restart to update the AVG I was unable to log back on. It kept saying my Microsoft password was incorrect. I changed it twice and I still got the same message, even though I could log on to my MS account from my tablet just fine. I had been exploring the features on Windows 10 for over an hour. The only problems I ran into were these: I was unable to open Google Chrome. I was about to uninstall it and reload it when I got the message to restart to update AVG.