Since receiving my laptop back from it being repaired (Fan wasn't spinning then the laptop wouldn't turn on after trying to fix it myself) it turns on and the fan spins just fine although I am having numerous software problems. First, I can't open my photos, music or documents folder (videos seems to be fine) and they don't have their original icons anymore, when I try to open the folders using the file explorer nothing happens, when I tried to open folder using the tiles, the folder would load then close without warning or reason and when I tried opening files by right clicking > open with, it would open then a banner will show saying. 'You don't have permission to access this' (Or something similar). I am able to access my photos and such by going to: Computer > Local Disk (C: ) > Users > [My name], in there I can find it all but it's not where it should be. After this I decided to restore my pc to an earlier point, but since then my tiles have vanished (Photos, music, Skype, videos, people and so on) although the Store tile seems to have stayed and is working fine. While trying to reinstall the tiles from the store, the store says I already have the tiles but I can't find them anywhere. I eventually decided to reset my system and reinstall windows (I would be reverted to Windows 8 not 8.1) although while attempting a reset, a banner shows up saying. 'There was a problem while resetting your PC'. When clicking 'Check for solutions to this problem' it would minimise the window to the desktop and then nothing would happen. I want my old PC back, before it needed repairing! I really have no idea what to do or how to fix this so if you could help me it would really be appreciated. Thank you for reading.