Windows 10 microsoft act. - why does pw work sometimes and not at

Discussion in 'Windows 10 Help and Support' started by rogerdc, Jan 13, 2016.

  1. rogerdc

    rogerdc New Member

    Oct 8, 2015
    Likes Received:

    I know this makes no sense whatsoever - but here goes.

    I'm sure the microsoft act. pw is valid - whenever i go to a microsoft act. sign in box, it worksHere's what doesn't make any sense: I'm supposed to already have an account. whenever i open the win 10 start menu and click on "mail", i get a big blue dialog box with the word "mail" in the upper left and the word "accounts" in the center. under this it says
    + add account. my only option is to click "add account" which opens a new screen - "choose an account" with several options ( microsoft account,, exchange, google, etc etc). I want to access my microsoft act. to read my mail so I click on the icon for that. the next screen asks me "pls reenter your PW. i do so (same pw i used to access this comm. site ) and click
    "sign in". the next screen is always the "something went wrong" screen with the error code
    0x801901f4 error code . i searched this error code pulled up a few hits but still wasn't able to
    resolve this issue. i don't know if this is a pw issue, corrupt file or what - however i can go to a microsoft act. sign in screen, enter my credentials and i can access my ms act.

    to put it another way - how should i access my mail account - it's obviously not thru the start menu.

    any help GREATLY app
  2. Neemobeer

    Neemobeer Honorable Member

    Jul 4, 2015
    Likes Received:
    What AV product are you using and does it have firewall capabilities? I believe the error codes can be broken down into two groupings. The 0x can be ignored, the 8### is some kind of sub system or windows component ID and the last 4 digits are the actual error. 01F4 is ERROR_USER_PROFILE_LOAD. User profile cannot be loaded. So the mail application can't load your email account profile possibly. AV could be locking for scanning or it may even be corrupt.
    #2 Neemobeer, Jan 13, 2016
    Last edited: Jan 13, 2016
  3. ussnorway

    ussnorway Windows Forum Team
    Staff Member Premium Supporter

    May 22, 2012
    Likes Received:
    The error code basically means that device failed to sync with the Microsoft server;

    Ime the most common cause is that the user has more than 1 Microsoft account and the device is (or was at one point in the past) set to a different account as what you are trying to sync to now…
    If this sounds like your issue then log into your main Microsoft id ( using a laptop or desktop computer that has already been trusted * to access your online account,
    Look under devices and see if this device is there?
    Screenshot (448).
    You can trace/ ring a phone if you allow Microsoft to do that and you can remotely disable the device but let's not get ahead of our selves yet.

    * if you don't have a trusted system then Microsoft will send a code to your email/ phone that you then add in to trust the system... this code is only a one off and good for about an hour
    #3 ussnorway, Jan 13, 2016
    Last edited: Jan 13, 2016

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