Hey y'all!!
I am experiencing an issue with a Win7 laptop crashing pretty consistently. During my attempt to troubleshoot this issue I am learning how to use some of the Window debugging tools (which has been fun) but I think I have finally gotten stuck. I don't know what else to try! It all began with a BSOD:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF800031B19BC
BCP3: FFFFF880040ADA90
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
I ran MBAM and AVG scans in safe mode (came back clean). I ran a disk check, which didn't come back with anything too serious, but some memory had been allocated incorrectly (maybe the symtpom of a larger issue?). I updated the graphics card drivers from the Intel website and ran a memory check (came back fine) based on some advice I found regarding the above BC Code (and as a result of some info from the dump files I've attached).
Now I've sifted through some of these dump files, and I ran driver verifier (now disabled as it was causing more fequent BSODs), which flagged some drivers. But I fear I don't really know how to read the data in these files. It looks like a USB driver was flagged, and another one of these dumps flagged MBAM as a potential pool leak issue (I'm not entirely certain what that means). I have had alot of issues with the USB 3 port in the past so I just disabled that, then reinstalled all of the drivers for the other USB devices on the machine. As soon as it boot back up, it crashed again. Booted again, and I figured a clean reinstall of MBAM wouldn't be a bad idea. Tried to uninstall but the PC crashed in the process (at this point I still had driver verifier on, which I think was the culprit for that BSOD). Disabled driver verifier and uninstalled MBAM with their clean up tool. As of now it is still crashing...
Any ideas?
View attachment 121112-27487-01.dmp
View attachment 121112-53133-01.dmp
View attachment 121312-35724-01.dmp
View attachment 121312-36488-01.dmp
View attachment chkdskLog.txt
I am experiencing an issue with a Win7 laptop crashing pretty consistently. During my attempt to troubleshoot this issue I am learning how to use some of the Window debugging tools (which has been fun) but I think I have finally gotten stuck. I don't know what else to try! It all began with a BSOD:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF800031B19BC
BCP3: FFFFF880040ADA90
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
I ran MBAM and AVG scans in safe mode (came back clean). I ran a disk check, which didn't come back with anything too serious, but some memory had been allocated incorrectly (maybe the symtpom of a larger issue?). I updated the graphics card drivers from the Intel website and ran a memory check (came back fine) based on some advice I found regarding the above BC Code (and as a result of some info from the dump files I've attached).
Now I've sifted through some of these dump files, and I ran driver verifier (now disabled as it was causing more fequent BSODs), which flagged some drivers. But I fear I don't really know how to read the data in these files. It looks like a USB driver was flagged, and another one of these dumps flagged MBAM as a potential pool leak issue (I'm not entirely certain what that means). I have had alot of issues with the USB 3 port in the past so I just disabled that, then reinstalled all of the drivers for the other USB devices on the machine. As soon as it boot back up, it crashed again. Booted again, and I figured a clean reinstall of MBAM wouldn't be a bad idea. Tried to uninstall but the PC crashed in the process (at this point I still had driver verifier on, which I think was the culprit for that BSOD). Disabled driver verifier and uninstalled MBAM with their clean up tool. As of now it is still crashing...
Any ideas?
View attachment 121112-27487-01.dmp
View attachment 121112-53133-01.dmp
View attachment 121312-35724-01.dmp
View attachment 121312-36488-01.dmp
View attachment chkdskLog.txt