I have a My Passport external hard drive. I have not been able to successfully back up using their software. Their tech support said I need Net Framework for it to work properly. I thought I would get the most up to date kind. He said I must have version 4.
If I go to search bar and type in C:\Windows\Microsoft.NET it pulls up that folder. Then double click Framework64, it shows v4 there. But as I said, I don't see that on Add or Remove Programs. The hard drive software shows it is backing up, but it is not. I made a test document in My Documents, just to see. I ran their software, and it did not backup at all. (it says it is backed up, but it does nothing) For a while I thought this was working, but after I clicked on the folder for documents, it was not all there. I finally had to right click, and send to the My Passport drive.