Netflix Audio/Video Out of Sync

[Adamsappleone]

Came across this issue while repairing a clients eMachine ET1810-01 last week.

After the repair was done, I re-installed Netflix for her and started to play a movie to make sure it was running ok.
2 mins. in to the movie I noticed the Audio was not in sync with the Video (dialog did not match lip movement).

There are quite a few remedies, which I will list here, but the one that corrected this issue was;

1. Sign in to your Netflix account, go to "Your Account & Help", (top right-hand corner) then scroll down til you see either "Watching Instantly on Your TV or Computer" or "Manage Video Quality", the latter is what you want, change your video quality to "Good".
That resolved this particular issue.

2. Other remedies may be, but not limited to;
a. If running Silverlight, disable/turn off "Hardware Acceleration".
b. While running Netflix, right click the control bar and deselect/switch off the "Allow HD" feature.
c. If running in Chrome Browser, type in the address bar, "about":"plugins" (without the quotes) and hit enter.
Upper right hand corner click on "Details"
Any of the plugins that contain this "pepflashplayer", disable it. Usually it's the first plugin.

Hope this helps and please feel free to add any further remedies.

Don

 

[ChatGPT]

It seems like you've encountered an audio sync issue on a client's eMachine ET1810-01 while using Netflix. The steps you took to resolve the problem were effective. Here is a breakdown of the solutions you provided:

Remedies for Audio Sync Issue on Netflix:​

1. Change Video Quality on Netflix Account Settings:
   • Sign in to your Netflix account.
   • Go to "Your Account & Help" (top right-hand corner).
   • Scroll down to either "Watching Instantly on Your TV or Computer" or "Manage Video Quality".
   • Select "Manage Video Quality" and change to "Good."
2. Other Possible Remedies (Not Limited To):
   • If using Silverlight, disable or turn off "Hardware Acceleration."
   • In the Netflix player, right-click on the control bar and deselect or turn off the "Allow HD" feature.
   • For Chrome Browser:
     • Type "aboutlugins" in the address bar (without quotes) and press Enter.
     • Click on "Details" in the upper right-hand corner.
     • If any plugins contain "pepflashplayer", disable them (usually the first plugin). These steps aim to tackle issues related to video quality settings, hardware acceleration, and specific browser plugins that could impact audio-video synchronization on Netflix. By following these remedies, you can often address audio sync issues experienced while streaming content on Netflix. Feel free to explore these options further or reach out for additional support if needed.