No networks available (but I know for sure there are)

#1
OK so my laptop is saying that no networks are available but I know that my network is working because my brother is connected to it right now. My network card driver is up to date so I don't understand what is going on..
PS I'm connected to my router via Ethernet cable to use my internet and it is working fine.
 


Trouble

Noob Whisperer
#2
lodo13:
Hello and welcome to the forums.
Let's start with the basics.
Open a command prompt and type
ipconfig /all
and hit enter
copy and paste the results specific to the network adapter you are using into the contents of your next post.
 


nmsuk

Windows Forum Admin
Staff member
Premium Supporter
#3
While plugged into the router, could you double check that it's not hiding the BSSID. Only asking routers working with a wired connection.
 


#4
Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.


C:\Users\Ryan>ipconfig /all


Windows IP Configuration


Host Name . . . . . . . . . . . . : Ryan-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : home


Wireless LAN adapter Wireless Network Connection:


Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Atheros AR5007EG Wireless Network Adapter


Physical Address. . . . . . . . . : 00-1F-E1-25-78-79
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes


Ethernet adapter Local Area Connection:


Connection-specific DNS Suffix . : home
Description . . . . . . . . . . . : Realtek RTL8101E Family PCI-E Fast Ethern
et NIC (NDIS 6.20)
Physical Address. . . . . . . . . : 00-1E-EC-38-BE-5D
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::d00a:e036:d3af:8759%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.6(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Wednesday, July 13, 2011 4:18:05 PM
Lease Expires . . . . . . . . . . : Thursday, July 14, 2011 4:46:11 PM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 234888940
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-E5-AE-98-00-1E-EC-38-BE-5D


DNS Servers . . . . . . . . . . . : 192.168.1.1
71.242.0.12
NetBIOS over Tcpip. . . . . . . . : Enabled


Tunnel adapter isatap.home:


Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : home
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes


Tunnel adapter Teredo Tunneling Pseudo-Interface:


Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:2404:1065:93cb:e340(Pref
erred)
Link-local IPv6 Address . . . . . : fe80::2404:1065:93cb:e340%13(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled


C:\Users\Ryan>
 


zigzag3143

Honorable Member
Microsoft MVP
#5
Only Ethernet is enabled. In fact there is no wifi adapter (etc) listed. So what does the lappy say in network and sharing? Is the wifi turned on? correct password? tried without password?
 


#6
what is a lappy?
 


nmsuk

Windows Forum Admin
Staff member
Premium Supporter
#7
Lappy = Laptop :)

There is a wifi adapter it's just not connected

Wireless LAN adapter Wireless Network Connection:


Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Atheros AR5007EG Wireless Network Adapter


Physical Address. . . . . . . . . : 00-1F-E1-25-78-79
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
 


Trouble

Noob Whisperer
#8
Have you been able to confirm that your Atheros wireless adapter works in other environments. Your system specs would be helpful. Also as posted above, is your router broadcasting it's SSID and there is some information out there that suggests that if the SSID is too long (in excess of 10 digits) this adapter has some problems.
Do you know the driver version and date that this adapter is currently using?
 


Trouble

Noob Whisperer
#9
Here's a link to the issue with SSID lengths that I was talking about above. Not saying that, that is your problem, just adding information for you to use.
SSID too long? - Spiceworks Community
 


#10
the problem is not with the router but with my computer because it shows up and connects perfectly fine with my other family members laptops i just don't know what the problem is
 


nmsuk

Windows Forum Admin
Staff member
Premium Supporter
#11
Are you using 32bit or 64bit windows. I'll post a link to the latest drivers for your wifi as soon as I know which your using?

64bit - http://www.station-drivers.com/telechargement/atheros/wifi/atheros_wifi_920419-w7-64(www.station-drivers.com).exe

32bit - http://www.station-drivers.com/telechargement/atheros/wifi/atheros_wifi_9.2.0.412(www.station-drivers.com).exe

64bit driver dated 13/07/2011
32bit driver dated 25/06/2011
 


Last edited:

Trouble

Noob Whisperer
#12
Are all or any of the other family member's computers exactly the same as yours including their wireless adapter, wireless adapter driver, version and date?
We're trying to help. Is this a laptop? If so have you attempted to use the wireless connections anywhere else, like a local library, coffee shop, McDonalds, or other hotspots or a neighbors or relatives house?
If you have and it works then the problem is between your specific adapter and your router, they are not communicating and you need to address the cause. Do you know the router is broadcasting the SSID, do you know the SSID and the length of it.
There are a multitude of other options that you can try but you need to confirm that your driver version and date are the most current available, sometimes those atheros cards can be finicky.
You can try changing the channel on the router try 3 or 11, you can change the encryption on the router, try running it open, if successful try WEP, if successful try WPA and or WPA2,.
We understand that you "just don't know what the problem is" and neither do we, so we are providing some suggestions for you to try. The fact that other family member laptops connect fine is a good thing but does nothing to address your issue. Your laptop is likely unique and may have hardware and software products installed that are not present on everyone elses computers. We have to start somewhere and the fact that the ethernet adapter works fine is a good sign, but the fact that the wireless adapter shows "Not connected" as its' current media state property is not. So it's driver update time or driver rollback time if you allowed the Windows Update Utility to Install a recent device driver update for your Atheros wireless card. Or you need to address the encryption currently running on the router or the channel to see if your laptop if it is a laptop, will connect with different settings.
Regards
Randy
 


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