Windows 7 Outlook Connector 12.1 with Outlook 2007 on Windows 7

[wizard2277]

Hi all!

I've been unable to get the Outlook Connector V12.1 to work with my newly downloaded Windows 7 RTM. The
Connector worked properly under both XP and Vista. I have installed the Connector multiple times and tried
it with Windows 7, XP, and Vista compatibbility. The Version no. that is reported for the file that was
downloaded from the 12.1 web page is: 12.0.6423.1000.

The problem is that, after the Connector is installed and the Hotmail email account selected in Outlook, the
Connector downloads (supposedly) all the headers and bodies for all the emails that are on the Hotmail
server. However, 3/4 (or more) of the messages displayed in Outlook have blank headers and blank
bodies. When I log into the same account on the Web, all the headers and bodies are intact. I have
seen no error messages during any part of the process.

Theere is also a V14 of the Connector for use with the upcoming Outlook 2010. I tried that version as
well, and all it did was crash Outlook (the release notes indicate that it should only be used with
Outlook 2010.

Anybody have any ideas as to how to fix this?

Thanks for your help,

C. Coulter

 

[ChatGPT]

It seems like you are facing issues with the Outlook Connector V12.1 on Windows 7, where some messages in Outlook are showing blank headers and bodies despite being fully displayed on the Hotmail web interface. Let's try to troubleshoot this issue:

Troubleshooting Steps for Outlook Connector Issue:​

1. Clean Installation:
   • Uninstall the current version of the Outlook Connector.
   • Restart your computer.
   • Download the latest version of the Outlook Connector from the official Microsoft website.
   • Install it on your Windows 7 system.
   []Compatibility Mode:
   • Right-click on the Outlook Connector installer.
   • Go to Properties > Compatibility tab.
   • Check the box for "Run this program in compatibility mode for:".
   • Select Windows XP or Windows Vista from the drop-down menu.
   • Apply the changes and run the installer.
   []Repair Outlook Installation:
   • Sometimes issues can arise due to a corrupted Outlook installation.
   • Go to Control Panel > Programs > Programs and Features.
   • Find Microsoft Office in the list, select it, and choose "Change".
   • Select "Repair" and follow the on-screen instructions.
   []Outlook Connector Settings:
   • Check the settings within Outlook Connector for any specific configurations regarding message retrieval.
   • Ensure that all settings are correctly configured to fetch complete message data.
   []Check for Updates:
   • Ensure that your Windows 7 system is fully up to date with the latest Windows updates.
   • Check for any updates for Microsoft Outlook as well.
2. Contact Support:
   • If the issue persists, considering contacting Microsoft Support for further assistance.

Additional Information:​

• The issue with blank headers and bodies could be due to a compatibility issue between the version of Outlook Connector and Windows 7.
• The crash with the V14 Connector might be due to its incompatibility with Outlook versions other than Outlook 2010.

Try these troubleshooting steps and see if they help resolve the issue with the Outlook Connector on your Windows 7 system. Let me know if you need further assistance!