Hello I have a Nokia Lumia 630. I have had it for about 7 months. I have a SD card, and about half of my storage has been used. Now, when I turn the phone on and unlock it comes up with a black screen saying its loading. I can click on the bottom right search, it comes up with the search but then it is still loading. I have to hold down the button to turn it off. How do I fix this? It is urgent Thank you https://windowsforum.com/threads/please-help.210188/ Hello I can still access settings and the search bar. Soft reset does nothing. What should I do? Hard reset? Thank you If a soft reset doesn't do it for you then that's likely your remaining option, be sure to backup things first, hopefully you've been doing that right along. I've had to do a couple on my 521 and my 810 but, that's primarily attributable to the fact that I use them both to play with Windows 10 preview builds. It's a pain in the butt, but sometimes your only last course of action.