Powercfg report and computer not going to sleep

Discussion in 'Windows 7 Hardware' started by br116, Oct 15, 2013.

  1. br116

    br116 New Member

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    So after reading a lot about how to run the report and open it (yes it does not open from the CMD prompt) I was able to find the PCI vendor and device code and ascertain I have the latest drivers from those manufacturers (Gigabyte and ALI).
    Mainly the USB Root Hub and the USB Mass Storage items.
    Strangely my Win 7 does not have a "Power Management" tab for these items and the "codes"
    PDCAP_D0_SUPPORTED
    PDCAP_D2_SUPPORTED
    PDCAP_D3_SUPPORTED
    Don't mean anything to me.
    So now what? The Computer used to sleep and nothing changed to justify not sleeping anymore.
    Can anyone help, please?
     
  2. Saltgrass

    Saltgrass Excellent Member
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    Your post is a little short on the actual circumstances concerning your questi0n. I am assuming your ran powercfg -energy and was able to read the HTML file. If you did, then most of those files will show problems on USB devices.

    Maybe if you attach the .html file we could see something. You might need to zip it in order to attach. A text file will work, but it is much harder to read.
     
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  3. br116

    br116 New Member

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    Thank you Saltgrass. I will get the report posted as soon as I get home.
    Basically, yes I ran powercfg and obtain the report. There are several lines in it regarding the two USB devices mentioned above. the all have the standard:
    The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.Under those lines I found the PCI vendor and device code and found in the internet who they belong to and what devices they are (mentioned above). Windows documentations I found "stop" at "make sure your drivers are up to date". Well mine are. Thus the questions..........What's next?
    The computer will not go to sleep even though it used to (no hardware changes were made for sure).
    I also noticed that not all devices listed in the Device Manager has a "Power Management tab". I'm not sure how to approach/fix that.
     
  4. Saltgrass

    Saltgrass Excellent Member
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    We will see if you post the actual report. But I have seen situations where another system is keeping one awake. Seems like media sharing or streaming might be involved, or you have the Network adapter set to wake the system. If this were the case, a powercfg -requests command might show what is requesting the system stay awake.
     
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  5. br116

    br116 New Member

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    Saltgrass, below as promised is the "errors" portion of the report.
    Power Efficiency Diagnostics Report
    Computer Name
    ZIZO-PC
    Scan Time
    2013-10-12T00:03:07Z
    Scan Duration
    60 seconds
    System Manufacturer
    Gigabyte Technology Co., Ltd.
    System Product Name
    GA-MA770T-UD3P
    BIOS Date
    03/22/2011
    BIOS Version
    F12
    OS Build
    7601
    Platform Role
    PlatformRoleDesktop
    Plugged In
    true
    Process Count
    91
    Thread Count
    1128
    Report GUID
    {c11b159e-e487-4f14-ba16-cfb2b2bb9bc6}
    Analysis Results
    Errors
    System Availability Requests:System Required Request
    The device or driver has made a request to prevent the system from automatically entering sleep.
    Driver Name
    \FileSystem\srvnet
    USB Suspend:USB Device not Entering Suspend

    The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
    Device Name
    USB Root Hub
    Host Controller ID
    PCI\VEN_10B9&DEV_5237
    Host Controller Location
    PCI bus 3, device 6, function 1
    Device ID
    USB\VID_10B9&PID_5237
    Port Path
    USB Suspend:USB Device not Entering Suspend
    The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
    Device Name
    USB Root Hub
    Host Controller ID
    PCI\VEN_10B9&DEV_5237
    Host Controller Location
    PCI bus 3, device 6, function 2
    Device ID
    USB\VID_10B9&PID_5237
    Port Path
    USB Suspend:USB Device not Entering Suspend
    The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
    Device Name
    USB Root Hub
    Host Controller ID
    PCI\VEN_1002&DEV_4398
    Host Controller Location
    PCI bus 0, device 19, function 1
    Device ID
    USB\VID_1002&PID_4398
    Port Path
    USB Suspend:USB Device not Entering Suspend
    The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
    Device Name
    USB Root Hub
    Host Controller ID
    PCI\VEN_1002&DEV_4398
    Host Controller Location
    PCI bus 0, device 18, function 1
    Device ID
    USB\VID_1002&PID_4398
    Port Path
    USB Suspend:USB Device not Entering Suspend
    The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
    Device Name
    USB Root Hub
    Host Controller ID
    PCI\VEN_10B9&DEV_5239
    Host Controller Location
    PCI bus 3, device 6, function 3
    Device ID
    USB\VID_10B9&PID_5239
    Port Path
    USB Suspend:USB Device not Entering Suspend
    The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
    Device Name
    USB Root Hub
    Host Controller ID
    PCI\VEN_1002&DEV_4396
    Host Controller Location
    PCI bus 0, device 19, function 2
    Device ID
    USB\VID_1002&PID_4396
    Port Path
    USB Suspend:USB Device not Entering Suspend
    The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
    Device Name
    USB Input Device
    Host Controller ID
    PCI\VEN_1002&DEV_4398
    Host Controller Location
    PCI bus 0, device 19, function 1
    Device ID
    USB\VID_04F3&PID_0216
    Port Path
    2
    USB Suspend:USB Device not Entering Suspend

    The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
    Device Name
    USB Mass Storage Device
    Host Controller ID
    PCI\VEN_10B9&DEV_5239
    Host Controller Location
    PCI bus 3, device 6, function 3
    Device ID
    USB\VID_12C8&PID_1F03
    Port Path
    6
    USB Suspend:USB Device not Entering Suspend

    The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
    Device Name
    USB Composite Device
    Host Controller ID
    PCI\VEN_1002&DEV_4398
    Host Controller Location
    PCI bus 0, device 19, function 1
    Device ID
    USB\VID_0B38&PID_0010
    Port Path
    3
    USB Suspend:USB Device not Entering Suspend

    The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
    Device Name
    USB Mass Storage Device
    Host Controller ID
    PCI\VEN_1002&DEV_4396
    Host Controller Location
    PCI bus 0, device 19, function 2
    Device ID
    USB\VID_054C&PID_01BD
    Port Path
    1
    USB Suspend:USB Device not Entering Suspend

    The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
    Device Name
    Microsoft SideWinder Precision Pro (USB)
    Host Controller ID
    PCI\VEN_10B9&DEV_5237
    Host Controller Location
    PCI bus 3, device 6, function 1
    Device ID
    USB\VID_045E&PID_0008
    Port Path
    1
    USB Suspend:USB Device not Entering Suspend

    The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
    Device Name
    USB Composite Device
    Host Controller ID
    PCI\VEN_1002&DEV_4398
    Host Controller Location
    PCI bus 0, device 18, function 1
    Device ID
    USB\VID_045E&PID_00F5
    Port Path
    3
    USB Suspend:USB Device not Entering Suspend

    The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
    Device Name
    USB Printing Support
    Host Controller ID
    PCI\VEN_10B9&DEV_5237
    Host Controller Location
    PCI bus 3, device 6, function 1
    Device ID
    USB\VID_04A9&PID_10A0
    Port Path
    2
    USB Suspend:USB Device not Entering Suspend

    The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
    Device Name
    USB Mass Storage Device
    Host Controller ID
    PCI\VEN_10B9&DEV_5237
    Host Controller Location
    PCI bus 3, device 6, function 2
    Device ID
    USB\VID_05DC&PID_A410
    Port Path
    1
     
  6. Saltgrass

    Saltgrass Excellent Member
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    This is the one I would look at first. The other command I gave you should pin down exactly what is involved. But basically, it seems to be a network request from some device to keep your system awake. These may be devices such as smart phones, TVs, or another computers on the system.

    One thing to try for this is to block all devices in the Media Streaming options in the Advanced Sharing settings. Or, just turn off all internet/LAN access to see if it sleeps.

    Since you only show the errors from your report, there may be more info farther down related to some software or other device. If it is some USB device, possibly some external device making the stay awake request.
     
  7. br116

    br116 New Member

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    I will take a look at that.
    Below is ther resto of the report.
    Warnings
    Power Policy:802.11 Radio Power Policy is Maximum Performance (Plugged In)
    The current power policy for 802.11-compatible wireless network adapters is not configured to use low-power modes.
    CPU Utilization:Individual process with significant processor utilization.
    This process is responsible for a significant portion of the total processor utilization recorded during the trace.
    Process Name
    SearchIndexer.exe
    PID
    3524
    Average Utilization (%)
    0.92
    Module
    Average Module Utilization (%)
    \Device\HarddiskVolume2\Windows\System32\tquery.dll
    0.14
    \Device\HarddiskVolume2\Windows\System32\esent.dll
    0.11
    \Device\HarddiskVolume2\Windows\System32\NaturalLanguage6.dll
    0.11
    CPU Utilization:Individual process with significant processor utilization.

    This process is responsible for a significant portion of the total processor utilization recorded during the trace.
    Process Name
    SearchFilterHost.exe
    PID
    6824
    Average Utilization (%)
    0.80
    Module
    Average Module Utilization (%)
    \SystemRoot\system32\ntoskrnl.exe
    0.21
    \Device\HarddiskVolume2\Windows\System32\ntdll.dll
    0.14
    \Device\HarddiskVolume2\Windows\System32\rpcrt4.dll
    0.13
    CPU Utilization:Individual process with significant processor utilization.

    This process is responsible for a significant portion of the total processor utilization recorded during the trace.
    Process Name
    explorer.exe
    PID
    8664
    Average Utilization (%)
    0.63
    Module
    Average Module Utilization (%)
    \SystemRoot\system32\ntoskrnl.exe
    0.18
    \SystemRoot\System32\win32k.sys
    0.12
    \Device\HarddiskVolume2\Windows\System32\ntdll.dll
    0.05
    CPU Utilization:Individual process with significant processor utilization.

    This process is responsible for a significant portion of the total processor utilization recorded during the trace.
    Process Name
    iexplore.exe
    PID
    1120
    Average Utilization (%)
    0.60
    Module
    Average Module Utilization (%)
    \Device\HarddiskVolume2\Windows\SysWOW64\mshtml.dll
    0.19
    \SystemRoot\system32\ntoskrnl.exe
    0.10
    \Device\HarddiskVolume2\Windows\SysWOW64\jscript9.dll
    0.04
    CPU Utilization:Individual process with significant processor utilization.

    This process is responsible for a significant portion of the total processor utilization recorded during the trace.
    Process Name
    SearchProtocolHost.exe
    PID
    8228
    Average Utilization (%)
    0.59
    Module
    Average Module Utilization (%)
    \SystemRoot\system32\ntoskrnl.exe
    0.19
    \Device\HarddiskVolume2\Windows\System32\rpcrt4.dll
    0.10
    \Device\HarddiskVolume2\Windows\System32\ntdll.dll
    0.08
    CPU Utilization:Individual process with significant processor utilization.

    This process is responsible for a significant portion of the total processor utilization recorded during the trace.
    Process Name
    iexplore.exe
    PID
    10164
    Average Utilization (%)
    0.44
    Module
    Average Module Utilization (%)
    \SystemRoot\system32\ntoskrnl.exe
    0.13
    \Device\HarddiskVolume2\Windows\System32\ntdll.dll
    0.08
    \Device\HarddiskVolume2\Windows\System32\oleaut32.dll
    0.08
    CPU Utilization:Individual process with significant processor utilization.

    This process is responsible for a significant portion of the total processor utilization recorded during the trace.
    Process Name
    System
    PID
    4
    Average Utilization (%)
    0.43
    Module
    Average Module Utilization (%)
    \SystemRoot\system32\ntoskrnl.exe
    0.32
    \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    0.05
    \SystemRoot\System32\drivers\dxgmms1.sys
    0.01
    CPU Utilization:Individual process with significant processor utilization.

    This process is responsible for a significant portion of the total processor utilization recorded during the trace.
    Process Name
    PSANHost.exe
    PID
    2104
    Average Utilization (%)
    0.36
    Module
    Average Module Utilization (%)
    \SystemRoot\system32\ntoskrnl.exe
    0.11
    0.10
    \Device\HarddiskVolume2\Windows\SysWOW64\ntdll.dll
    0.03
    CPU Utilization:Individual process with significant processor utilization.

    This process is responsible for a significant portion of the total processor utilization recorded during the trace.
    Process Name
    iexplore.exe
    PID
    1244
    Average Utilization (%)
    0.34
    Module
    Average Module Utilization (%)
    \Device\HarddiskVolume2\Windows\SysWOW64\mshtml.dll
    0.09
    \SystemRoot\system32\ntoskrnl.exe
    0.07
    \Device\HarddiskVolume2\Windows\SysWOW64\jscript9.dll
    0.03
    CPU Utilization:Individual process with significant processor utilization.

    This process is responsible for a significant portion of the total processor utilization recorded during the trace.
    Process Name
    Updater.exe
    PID
    9108
    Average Utilization (%)
    0.29
    Module
    Average Module Utilization (%)
    \SystemRoot\system32\ntoskrnl.exe
    0.09
    \Device\HarddiskVolume2\Program Files (x86)\Ask.com\Updater\Updater.exe
    0.06
    \Device\HarddiskVolume2\Windows\SysWOW64\ntdll.dll
    0.02
    CPU Utilization:Individual process with significant processor utilization.

    This process is responsible for a significant portion of the total processor utilization recorded during the trace.
    Process Name
    Monitor.exe
    PID
    8780
    Average Utilization (%)
    0.28
    Module
    Average Module Utilization (%)
    \SystemRoot\system32\ntoskrnl.exe
    0.19
    \SystemRoot\System32\win32k.sys
    0.05
    \SystemRoot\system32\drivers\ndis.sys
    0.00

    Information
    Platform Timer Resolution:platform Timer Resolution
    The default platform timer resolution is 15.6ms (15625000ns) and should be used whenever the system is idle. If the timer resolution is increased, processor power management technologies may not be effective. The timer resolution may be increased due to multimedia playback or graphical animations.
    Current Timer Resolution (100ns units)
    156000
    Power Policy:Active Power Plan

    The current power plan in use
    Plan Name
    OEM Balanced
    Plan GUID
    {381b4222-f694-41f0-9685-ff5bb260df2e}
    Power Policy:power Plan Personality (Plugged In)

    The personality of the current power plan when the system is plugged in.
    Personality
    Balanced
    Power Policy:Video quality (Plugged In)

    Enables Windows Media Player to optimize for quality or power savings when playing video.
    Quality Mode
    Optimize for Video Quality
    Battery:Analysis Success

    Analysis was successful. No energy efficiency problems were found. No information was returned.
    Platform Power Management Capabilities:Supported Sleep States
    Sleep states allow the computer to enter low-power modes after a period of inactivity. The S3 sleep state is the default sleep state for Windows platforms. The S3 sleep state consumes only enough power to preserve memory contents and allow the computer to resume working quickly. Very few platforms support the S1 or S2 Sleep states.
    S1 Sleep Supported
    false
    S2 Sleep Supported
    false
    S3 Sleep Supported
    true
    S4 Sleep Supported
    true
    Platform Power Management Capabilities:processor Power Management Capabilities

    Effective processor power management enables the computer to automatically balance performance and energy consumption.
    Group
    0
    Index
    0
    Idle (C) State Count
    2
    Performance (P) State Count
    4
    Throttle (T) State Count
    0
    Platform Power Management Capabilities:processor Power Management Capabilities

    Effective processor power management enables the computer to automatically balance performance and energy consumption.
    Group
    0
    Index
    1
    Idle (C) State Count
    2
    Performance (P) State Count
    4
    Throttle (T) State Count
    0
    Platform Power Management Capabilities:processor Power Management Capabilities

    Effective processor power management enables the computer to automatically balance performance and energy consumption.
    Group
    0
    Index
    2
    Idle (C) State Count
    2
    Performance (P) State Count
    4
    Throttle (T) State Count
    0
    Platform Power Management Capabilities:processor Power Management Capabilities

    Effective processor power management enables the computer to automatically balance performance and energy consumption.
    Group
    0
    Index
    3
    Idle (C) State Count
    2
    Performance (P) State Count
    4
    Throttle (T) State Count
    0
    Platform Power Management Capabilities:processor Power Management Capabilities

    Effective processor power management enables the computer to automatically balance performance and energy consumption.
    Group
    0
    Index
    4
    Idle (C) State Count
    2
    Performance (P) State Count
    4
    Throttle (T) State Count
    0
    Platform Power Management Capabilities:processor Power Management Capabilities

    Effective processor power management enables the computer to automatically balance performance and energy consumption.
    Group
    0
    Index
    5
    Idle (C) State Count
    2
    Performance (P) State Count
    4
    Throttle (T) State Count
    0
     
  8. Saltgrass

    Saltgrass Excellent Member
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    I have been checking one of my systems which seemed to have the same situation as yours. I do not know why, and it may not be related, but when I checked Explorer on the system I thought was keeping it awake, I saw a media server entry for the no-sleep system.

    I have tried using the powercfg /requestsoverride for the srvnet.sys driver, but have been unsuccessful. I will be doing some research about srvnet to see if I can find anything, but my system will sleep when my other system is not running, but as soon as I start the other system, I get the srvnet power request and it will sleep no longer.
     
  9. Trouble

    Trouble Noob Whisperer

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    Just a thought. Check
    services.msc
    Look for "Windows Media Player Network Sharing Service"
    Stop it and set it to disabled and see if that prevents the issue.
     
  10. Saltgrass

    Saltgrass Excellent Member
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    I think I got my one system to sleep again. Strange, one system, the one updated through the store, would not be able to sleep because of the srvnet requesting it stay on.

    I found out if you open Explorer and go to the Networking section and open a computer from another one, it will, for around 3 minutes keep the srvnet message in the powercfg /requests readout. But it should go away, and on the one system, it was not. I am still testing but it might be working better, or I just haven't bumped into the same situation, and your idea of checking the Media Player sharing Service is a good one. I had Blocked all Media Streaming systems, but I may have not done a reboot before checking. Something to follow up on. Hopefully, we can get br116 the same success.

    On a side note, The DCOM errors did stop with Bing Weather after the 8.1 update and its updates. Maybe this is a similar situation. But I did use the command below to try to stop the problem. (Space before System)

    powercfg /requestsoverride Driver \FileSystem\srvnet System

    To remove the override, you have to issue the same command without the System on the end. Or you could go to the following registry key and remove it. My system appears to be working now, even after removing the override. Maybe something was stuck.

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Power\PowerRequestOverride\Driver
     
  11. keerthi

    keerthi New Member

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    my system is not sleeping when i put it to sleep mode the screen will off for 15sec then suddenly the screen will on then windows log on screen will appear, but generally in sleep mode the cpu fan has to of and ldd light has to off and only power light has to blink right.............................. please help me out from this problem
     
  12. kemical

    kemical Windows Forum Admin
    Staff Member Premium Supporter Microsoft MVP

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    Hi Keerthi,

    your better off creating your own thread as more advice givers will see it. In the meantime check your power options in the Control panel and make sure your system isn't set to wake after a certain time.
     

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