Hi,
well repairing OSes and reinstalling them with Activation often requires the services of a licensed Tech to get that sort of thing sorted out.
If you haven't backed up all your personal data on both PC and laptop, I would suggest you do that first, using File Explorer and external hdd or flash drive or other external media. Make sure to disconnect
BOTH PC and Laptop from the Internet, and then pick a computer, say the Desktop PC with the W10 Pro on it. Wipe that clean, and perform a W10 install using the MCT tool from Microsoft via downloaded ISO file. You can use IMGburn to get it onto DVD disc or other tool like WiNToBootIC to burn to USB stick. Here's that link:
Link Removed
After running the MCT tool to get a Clean Install on W10 Pro on your desktop PC, attempt to activate it using whatever key you have. If it was activated previously, Microsoft servers will recall your previous activation on that hardware and should reactivate it. If it Activates, then disconnect the Desktop PC, and repeat this procedure for your laptop. If that works as well; and you have 2 computers both Activated, but when you plug in the 2nd computer, in this scenario the laptop, but it deactivates itself, you did something wrong or are trying to use the same Activation key on both computers, which is not possible as you are already aware. If it does work, you'll know since reconnecting the desktop PC back to the Internet alongside the laptop also on the Internet and Activated without any error messages such as the windows background error message (on your wallpaper), you've resolved the problem and are good to go!
If the laptop won't deactivate as soon as you plug in the newly reinstalled W10 laptop, chances are you are using the same exact key on 2 different computers, which you cannot do!
To resolve this, you can buy a key for about $45 online or a full retail license for up to $199 for W10 Pro also online. Vendors differ, and many are scams to get your money; so if you can't find a low-cost key online, you'll have to pop for the
$199 and get a real retail legit W10 Pro or W10 Home license for that laptop, to run whichever OS you want on that laptop. I have done both, and the former method can be much trickier for home user.
If you run into this, consider taking the laptop to a licensed Tech at your local repair shop (I recommend Best Buy Geek Squad) and paying them to sort out your issue. Remember if you do this, you will need to take in
BOTH your Desktop PC and your laptop to them so they can sort this out. That could leave you without a computer for a week or more depending on how busy the store or Techs are you take it to.
(unless you have additional computers you can use in your household while those 2 are being repaired). Expect this to cost between $60 per computer or more. That would be about $120 or more to fix that. So, if you lost those keys, it's your bad, and you are probably going to have to spend $120-$200 or more to get this problem resolved. You might have to cough up some cash to fix this problem. It's your fault and not Microsoft's, so don't expect them to fix it for free.
The nice thing about taking your 2 computers to a certified repair shop, is they can purchase the correct W10 OS keys for you either via retail packaging (like on the shelf in a Best Buy store), or via credit card download from a legit online reseller such as newegg or amazon, and then bill you for the W10 along with the labor to fix everything.
Let us know how it goes or if you have any more questions. Windows licensing is not for the faint of heart!
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