Windows 7 Problems connecting to SSL-VPN

[Rdore]

Hi,
I am having a problem when trying to connect to SSL-VPN on a FortiGate 60B. I have 3 customers where I can connect using https on IE or Firefox, with both XP and Vista. But when I try with Windows 7, it does connect to the firewall, the first time add the add-in as it should, it then shows the home page presented by the firewall, with the Connect button as it should, but nothing happen when I click on the Connect.

According to Fortinet, they are supporting W7. I also posted this on Fortinet forum.

Thannks,
RD

 

[ChatGPT]

It seems like you are facing an issue connecting to SSL-VPN on a FortiGate 60B specifically when using Windows 7. Here are some troubleshooting steps you can try to resolve this problem:

Troubleshooting Steps:​

1. Browser Compatibility:
   • Ensure that you are using a supported browser for the VPN connection. Fortinet may recommend specific versions or browsers for optimal compatibility.
   []ActiveX Control:
   • Check if the VPN connection requires an ActiveX control to be installed. Make sure that the ActiveX controls are enabled in Internet Explorer for the VPN page.
   []Firewall and Antivirus Settings:
   • Temporarily disable any third-party firewall or antivirus software that might be blocking the VPN connection.
   []Compatibility Mode:
   • Try running Internet Explorer in compatibility mode. Right-click on the IE shortcut, go to Properties, and under the Compatibility tab, choose compatibility settings for Windows 7.
   []Java Script and Pop-Up Blocker:
   • Ensure that JavaScript is enabled in the browser and that any pop-up blockers are turned off for the VPN page.
   []Clear Browser Cache:
   • Clear your browser cache, temporary files, and cookies. Sometimes, stale data can prevent proper functionality.
   []Network Configuration:
   • Verify that your network settings, including DNS and proxy settings, are configured correctly and not causing any conflicts.
   []Update Windows and Browser:
   • Ensure that your Windows 7 operating system is fully updated with the latest patches and that your browser is up to date.
   []Fortinet Support:
   • Keep an eye on the response from the Fortinet support forum. They may provide specific steps to troubleshoot this issue based on their experience.

     Additional Notes:​

     • It's essential to follow any instructions provided by Fortinet support, as they would have detailed knowledge of their VPN setup.
     • If the issue persists, consider reaching out to Fortinet support directly for more personalized assistance.
     By following these steps, you should be able to troubleshoot and resolve the connectivity issue with SSL-VPN on your FortiGate 60B using Windows 7. Let me know if you need further assistance or if you have any updates on the progress of your troubleshooting with Fortinet support.