product key not working?

Discussion in 'Windows 10 Upgrade and Installation' started by The Seat, Apr 21, 2016.

  1. The Seat

    The Seat Member

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    hi

    I've just purchased a second hand laptop which has a sticker under the battery for windows 7 professional.

    the laptop actually came with windows 8 installed but not activated. when trying to upgrade it to windows 10 I get the message " the product key didn't work ". any ideas on why this is?

    the guy that sold it me said it had windows 8 installed, as it's not activated does anyone know if I qualify for a refund from him on ebay???

    thanks
     
  2. holdum333

    holdum333 Banned

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  3. holdum333

    holdum333 Banned

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  4. holdum333

    holdum333 Banned

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    Hi I see you visit your thread often;):), but you never reply. How can the forum help you further?
     
  5. The Seat

    The Seat Member

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    sorry thought i'd replied but didn't send as my reply contained your link which i'm not allowed as a new member. hopefully this time it's worked


    Hi thanks for your help. it's a Dell latitude E6420 running windows 8 pro build 9200. I went to the windows website and tried to download win 10 from there. it asked me for my key after a bit of downloading. also I tried the windows 8 key that I got from using magic jelly bean key finder. still no joy.

    now I got all the hassle of getting money back :(
     
  6. kemical

    kemical Windows Forum Admin
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    Hi,
    to qualify for the Windows 10 upgrade your Windows 8 install needs to be activated, Genuine and updated to 8.1 otherwise it simply won't work.
    If he sold you a laptop with a unactivated product how are you supposed to use it? (unless he supplies the key of course).
    I would try and get a refund or you could always purchase an OEM copy of win 8.1 and upgrade that way?
     
    holdum333 likes this.
  7. BIGBEARJEDI

    BIGBEARJEDI Honorable Member
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    Hi,
    I believe kemical is trying to say in really polite terms, is that you got ripped off by whoever sold you a laptop with a Win8 installed over a Win7 Factory install!!! :waah: Win8 not being activated means that someone repaired it or upgraded it, and was not a professional computer repair Tech or Engineer. On the other hand, there is also a possibility it was stolen from someone, and the person tried to install Win8 on it in order to hide that fact. It may have been intentional or unintentional, but from personal experience I urge you NOT to report it to ebay or the seller or to any Law Enforcement agency UNTIL you get any and all personal data backed up to external media. If any of those run the serial number of the license or the laptop and determine it was stolen, you will most likely never get it back once it's entered into a law enforcement evidence chain. And any data you had on there will be gone for you forever.:skull:

    There are a lot of sketchy folks doing business on ebay and other sites as well, and this issue has been seen before many times. I had an ebay store for years, and have run into this game before. Hopefully, you understand where this is going. I don't know if this is a business or an individual, but did you check out the Seller's reputation prior to purchasing the laptop? What Feedback Percentage did they have? These are good indicators that someone is sketchy. You should only purchase from established ebay sellers with a "Top Rated" rating star, or at least someone that's done over 1,000 transactions or more. If you have never purchased computers or electronics from an ebay seller with a lower rating you are taking a big risk.:cash: Also, I rarely purchase from any ebay seller with less than a 98% feedback rating. If you're seller doesn't fall into both of these 2 categories, then you may have learned an expensive lesson!:( The good news is that if you bought the laptop through your PayPal account you have up to $1,000 buyer protection, and even if the seller refuses to refund you, you can file a claim with PayPal and get your money back!:D Not a lot of people are aware of this. It may take several weeks or months to process that Claim *I have done a few*, so don't plan on getting your refund back tomorrow.:time:

    Sorry that happened to you by the way.:headache: I am getting more and more Clients who bring me unlicensed, pirated, or stolen Windows versions on their computers recently, both Desktop PCs and Laptops.:pirate: :rolleyes:

    Hopefully, this insight will prevent you from falling into this trap in the future.
    Best of luck,
    <<<BIGBEARJEDI>>>
     

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