Windows 7 Program hangs at start...

[bucster]

Hello, I am a new member to the website looking for an answer to a perplexing problem. I addressed members of the video editing community I belong to and it was suggested that i come here to try and find an answer. My problem is with a software application hanging at the start. Here are the questions I posed to others looking for a possible solution:

Things were fairly smooth until of late. The program (Vegas Pro 11) wants to hang at start leaving me sit here and wait. Like waiting for a bus that never shows. I have to reboot the computer to get it to go again every time...

I close out of the program and when clicking it on again it gets to Initializing external monitor and here we sit. Anyone have a clue to what is happening here? I sure don't. I tried uninstall and reinstall to no answer.

I ran the registry tool in CCleaner after running chkdsk. It shows no problems. VP10 opens with no problems. I put a ticket into SC in hopes they might be able to help. As it is I can only run one instance of Vegas 11. Is there a procedure to uninstall and then get a clean install?


I since did a complete uninstall and clean reinstall yet the program still reacts the same. It loads one time after restart if I go there first right after

I went to eventviewer and came across a few errors and warnings that I copied. I have not a clue what to do with them. They may be a bit much to post here, but I will if allowed.

I did come across an answer to make the error code go away but not the problem. Any help here would be appreciated. Thanks.

 

[bucster]

Well, I did the erase to factory settings, but when I went to find my Windows 7 download on my K drive it was nowhere to be found. Is there a way to get the download from Microsoft. I bought it online. I have key.

 

[Saltgrass]

You should be able to get it from here.

Link Removed - Not Found

 

[bucster]

Here is the fix I got for my problem from Sony:

Hi
Thank you for writing back. Please reinstall the software and if it still hangs follow these instructions:

Click on Start or the circle Windows flag on the bottom left hand corner and in the search field, type msconfig and hit Enter on your keyboard. In this new window, click on the Services tab and scroll down until you find a service called Windows Presentation Foundation Font Cache 3.0.0.0.

Uncheck the box to the left of this service, then click Apply and OK.

You computer may request that you restart. Please do so and then open up Vegas.

If you still have a follow-up question on this particular incident, please feel free to update it. If you have a completely different question, please create a new incident.

Sincerely,