program has stopped working message always displayed

#1
I have I3 processor and 2 gb ram windows 7 HB 32 bit . many programs give this error like gadgets , ie . any solutions ?
Problem signature:
Problem Event Name: APPCRASH
Application Name: sidebar.exe
Application Version: 6.1.7601.17514
Application Timestamp: 4ce79791
Fault Module Name: mshtml.dll
Fault Module Version: 9.0.8112.16448
Fault Module Timestamp: 4fecfb0e
Exception Code: c0000005
Exception Offset: 004a1c3c
OS Version: 6.1.7601.2.1.0.768.2
Locale ID: 16393
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
 


MikeHawthorne

Essential Member
Microsoft Community Contributor
#2
Hi

What gadgets are you running?
Try turning them off one at a time and see if one of them is causing the problem.

Mike
 


#3
no i can't whenever i click at gadgets it displays a dialog box that it has stopped working
and moreover this is happening with IE 9 also
 


Pauli

Extraordinary Member
Premium Supporter
#4
It may be your sidebar.exe is a virus, or inflicted with one, there's ample of evidence for this possibility. I don't know how much in common Google Chrome and IE9 gadgets have, I doubt they have much, but the Windows sidebar.exe is common. Your problem is obviously in the common part.

I suggest you do the normal procedure: run a thorough virus scan PLUS Malwarebytes Malwarebytes : Free anti-malware download
 


#5
well i have kaspersky antivirus and is not detecting any virus .
 


Pauli

Extraordinary Member
Premium Supporter
#6
You obviously have something that blocks parts of your Internet. Most oftenly they are malware, of some sort. Internet Explorer rarely blocks itself, nor does Google Chrome. Doing a scan with Malwarebytes only takes some minutes. Why not offer it? There's hardly any reasonable objection?

If it's all clear, we can continue. I mean, we're only trying to help you! :)
 


#7
thank you , i scanned and 26 malwares were detected they have been fixed but still no luck :( what should i do next?
 


MikeHawthorne

Essential Member
Microsoft Community Contributor
#8
Hi

Check and make sure that your LAN settings are set to Detect Automatically
In chrome click on the wrench select Settings, Show Advanced Settings, Change Proxy Settings, top of the page.

If that's OK try this.

From the elevated Prompt Right click on the Prompt Icon and select run as administrator.
Then type…

SFC /scannow Scans and restores system files.

Also try running SuperAntiSpyware....

Download SuperAntiSpyware 5.5.1012 - FileHippo.com

If nothing else you find works you can do a repair install of Windows.

If you have service pack 1 installed you have to remove it first unless you have a DVD that includes it that came with your computer.



Repair Install of Windows 7

[FONT=&amp]http://www.sevenforums.com/tutorials/3413-repair-install.html[/FONT]

How to Remove Service Pack one from Windows 7

http://windows.microsoft.com/uninstallwindows7sp1

Mike
 


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