Program Install Fail because drive no longer exists

Discussion in 'Windows 7 Help and Support' started by Justin Allison, Jul 16, 2014.

  1. Justin Allison

    Justin Allison Active Member

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    I'm trying to install a program and the vendor tells me I've got a windows problem.
    Specs:
    Windows 7 Home Premium
    upload_2014-7-16_20-28-38.

    I had a hard drive that crashed. It was drive L. The software I am trying to install was on drive L. I threw the broken drive L away since it did not work.

    Now when I try to install the software it says "cannot find drive L". What gives?
     
  2. Josephur

    Josephur Windows Forum Admin
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    Most likely this is due to registry or Windows Installer settings that are left behind that remember this old location. What program are you trying to install?
     
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  3. Justin Allison

    Justin Allison Active Member

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    Sorry for taking so long... The program is called Logos5 and can be found here: www.logos.com
     
  4. Justin Allison

    Justin Allison Active Member

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  5. whs

    whs Extraordinary Member

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    The installer is obviously looking for that L partition. But normally you can direct the installer to any partition - during the installation. See whether that option exists.

    If not, create an L partition and see what happens.
     
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  6. Justin Allison

    Justin Allison Active Member

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    I tried creating an L partition just now. The installer hangs up, and doesn't proceed past "preparing to install..."
     
    #6 Justin Allison, Jul 18, 2014
    Last edited: Jul 18, 2014
  7. whs

    whs Extraordinary Member

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    Don't you have an option to chose a partition during the installation.
     
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  8. Justin Allison

    Justin Allison Active Member

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    No option before the installer fails. That is my main problem of course - you nailed it. Otherwise I could just choose "C" which is what I was hoping for.
     
  9. Justin Allison

    Justin Allison Active Member

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  10. whs

    whs Extraordinary Member

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    No, not really.
     
  11. Trouble

    Trouble Noob Whisperer

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    As Josephur stated above, there are likely remnants of the old instance of installation still present in your registry.
    You could try using something like Revo Uninstaller or doing a manual search of your registry and have a look see as to what might be causing the problem.
     
  12. PowerHotmail

    PowerHotmail New Member

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    Try Installing It On Another Account
     
  13. Trouble

    Trouble Noob Whisperer

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  14. Josephur

    Josephur Windows Forum Admin
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    I would contact the vendor and see if they have an uninstaller for it, for corrupt installations. If they don't ask them for detailed instructions on deleting all data files that could be in your user profile and registry keys associated with the program. Once that is complete I see no reason why a new installation would fail.
     

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