Random BSOD's caused by ntoskrnl.exe and srvnet.sys

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by JMaat, Jan 14, 2014.

  1. JMaat

    JMaat New Member

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    Hi forum,

    Lately I have been getting more BSOD's and I searched for solutions but I've got no clue of what I should do. BlueScreenView says the problem is with ntoskrnl.exe and srvnet.sys. I'm not that good with computers so I hope you guys can help me out.

    I'll attach the files that were asked for. Let me know if you need anything else.

    Thanks.
     

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    #1 JMaat, Jan 14, 2014
    Last edited: Jan 14, 2014
  2. JMaat

    JMaat New Member

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    I just read this is a win8 forum and I am running win7. Can my thread be moved?
     
  3. kemical

    kemical Windows Forum Admin
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    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 35, {fffffa800aac9150, 0, 0, 0}
    
    Probably caused by : srvnet.sys ( srvnet!SrvNetWskCloseConnection+74 )
    
    Followup: MachineOwner
    
    Hi,
    sounds like you may have a network issue possibly an old driver. I also need to know the name and make of your system especially motherboard. CPU-Z does a shot of the mainboard, if you post a picture of that it would help lot's..

    avgldx64.sys Thu Nov 08 02:24:03 2012: AVG AV. This has been known to cause issues in the past. Please uninstall and use MSE instead:
    http://www.microsoft.com/en-gb/security/pc-security/mse.aspx

    dtsoftbus01.sys Thu Jun 20 08:22:51 2013: Daemon Tools driver Possible BSOD issues in Win7. Please uninstall to test.

    HECIx64.sys Wed Oct 20 00:33:43 2010: Intel Management Engine Interface
    iaStor.sys Thu Jan 13 01:50:12 2011: Intel Storage drivers
    igdkmd64.sys Sat Mar 26 01:17:43 2011: Intel Graphics driver
    Please update using the driver utility here:
    https://downloadcenter.intel.com/Default.aspx

    nusb3hub.sys Fri Dec 10 04:50:35 2010: NEC Electronics USB 3.0 Host Controller Driver (previous BSOD issues with 2010 and earlier versions). To ensure I get you the correct download I need to know your motherboard make and model.

    nvlddmkm.sys Sat Dec 29 06:47:52 2012: Nvidia GPU driver. Please update to latest version (332.21):
    http://www.nvidia.com/Download/index.aspx?lang=en-us

    Rt64win7.sys Fri Jun 10 07:33:15 2011: Network driver please update:
    http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=13&PFid=5&Level=5&Conn=4&DownTypeID=3&GetDown=false

    RTKVHD64.sys Tue Dec 14 09:14:04 2010: Hi-Def Audio:
    http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=14&PFid=24&Level=4&Conn=3&DownTypeID=3&GetDown=false

    wachidrouter.sys Tue Dec 04 00:31:47 2012: Wachom router driver. Update if possible:
    http://www.wacom.com/en/customercare/drivers.aspx

    Please post the CPU-Z shot and any new dmp files.
     
  4. JMaat

    JMaat New Member

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    Hey Kemical, thanks for helping.

    I included a screenshot of CPU-Z and I'll update those drivers now.
     

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  5. kemical

    kemical Windows Forum Admin
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    Much thanks. I'm pretty sure your machine is this:
    http://www.msi.com/product/nb/GE620.html#/?div=Driver&os=Win7 64

    I didn't realise you were using a laptop as drivers for lappies usually come straight from the manufacturer. I've had a quick look and your bios has an update pending as well as their being updates for the driver section too. (especially those USB3 drivers).

    Any probs please post back.
     
  6. JMaat

    JMaat New Member

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    Sorry, I should have said what I'm working with. That exactly the machine I'm on.

    De MSI website says I have to make a bootable USB flashdrive and update the BIOS through DOS. Do you know any other way of updating the BIOS? I don't trust myself enough to screw around with this kind of stuff in DOS.

    Also, do you know where I can find those other drivers?
     
  7. kemical

    kemical Windows Forum Admin
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    You need to download the bios zip file and then:
    (basically unzip the file, look in the revealed folder, you'll see one file called Flash batch or flash bat, right click it, choose properties and then 'run as admin'. The bios update should then run through. Don't turn off the machine at any point until it's finished even if it's taking a while)

    Which 'other' drivers do you actually mean?
     
  8. JMaat

    JMaat New Member

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    It seems that update is for 32bit systems only. And there doesn't appear to be a x64 download anywhere.

    And nevermind the other drivers, I found them.
     
  9. kemical

    kemical Windows Forum Admin
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    You mean the bios download?
     
  10. JMaat

    JMaat New Member

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  11. kemical

    kemical Windows Forum Admin
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    So when you go to run it does an error message pop up saying it's only for 32bit system?
     
  12. JMaat

    JMaat New Member

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  13. kemical

    kemical Windows Forum Admin
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    Did your laptop originally come with windows 8 and do you have an UEFI Bios? If so look under the instructions for UEFI bios updates.
     
  14. JMaat

    JMaat New Member

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    No, it came with windows 7 which is what I am still running now.
     
  15. kemical

    kemical Windows Forum Admin
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    Im unsure as why it wont run but are you still getting bsod?
     
  16. JMaat

    JMaat New Member

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    I haven't had a BSOD since uninstalling AVG and updating those drivers last tuesday.

    And what do I gain from an updated BIOS? My laptop runs fine now so could I skip that update?
     
  17. kemical

    kemical Windows Forum Admin
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    Well if your system seems fine then try going without it. Just remember it though for future reference...
     
  18. JMaat

    JMaat New Member

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    Ok, I'll try to keep it running like this!

    Thank you so much for helping me out. You're the best.
     
    kemical likes this.

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