Windows 7 Random BSOD's -- need help

[ddjt1]

Hi guys--

I've been getting random BSOD's and it's been getting really annoying to deal with. Each BSOD includes:
[h=1]0x0000003B (SYSTEM_SERVICE_EXCEPTION) -- win32k.sys[/h]I haven't changed or added new hardware to my system, but my mouse (Logitech MX518) has been acting a little funky lately. It randomly moves at times, and I'm beginning to think it may be a driver error or something. I've attached the dump files.

Thanks, everyone!

 

[usasma]

Late for work, this'll be quick!

The reports aren't complete, please rerun the data collection program again and let it run for at least 15 minutes (or until the app itself says it's done). Instructions are here: Link Removed

If you're overclocking, please stop the overclock while we're troubleshooting. Feel free to resume the overclock once the system has been stabilized. At least one of the memory dumps points to hardware (?overclock?)

MSI Afterburner (along with Riva Tuner and EVGA Precision) are known to cause BSOD's in some Windows systems (it's driver is usually RTCore64.sys). Please un-install it immediately!

If you're overclocking, please stop the overclock while we're troubleshooting. Feel free to resume the overclock once the system has been stabilized.

Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen dtsoftbus01.sys blamed on several occasions).

Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration): [DEL] Link Removed [/DEL] Link broken as of 21 Jul 2012
New link (15 Aug 2012): Link Removed (pick the appropriate version for your system and select "Un-install" when you run it).
Alternate link: Disc-Tools.com
Manual procedure here: Registry and SPTD problems | DAEMON Pro Help

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :


RimSerial_AMD64.sys Mon Nov 24 12:01:01 2008 (492ADDCD)
Virtual Serial Port driver for Blackberry
Link Removed

Rt64win7.sys Thu Feb 26 04:04:13 2009 (49A65B0D)
Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC
Link Removed



Analysis:
The following is for informational purposes only.

[font=lucida console]**************************Sun Jun 16 03:59:48.680 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\061613-28782-01.dmp]
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
[B][COLOR=RED]Missing Windows 7 Service Pack 1[/COLOR][/B]
Built by: [B]7600[/B].17273.amd64fre.win7_gdr.130318-1532
System Uptime:[B]0 days 13:19:31.209[/B]
Probably caused by :[B]win32k.sys ( win32k!memset+863 )[/B]
BugCheck [B]3B, {c0000005, fffff960001a6483, fffff88005a25070, 0}[/B]
BugCheck Info: [B]Link Removed[/B]
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff960001a6483, Address of the instruction which caused the bugcheck
Arg3: fffff88005a25070, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  dwm.exe
FAILURE_BUCKET_ID: [B]X64_0x3B_win32k!memset+863[/B]
CPUID:        "Intel(R) Core(TM)2 Duo CPU     E7200  @ 2.53GHz"
MaxSpeed:     2530
CurrentSpeed: [B]3002[/B]
 
Processor may be overclocked!
Expected Frequency:   2530
Actual Frequency:     3002
Overclock Ratio:      [color=red]1.18656[/color]
 
  BIOS Version                  F6
  BIOS Release Date             06/19/2009
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  EP35-DS3L
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Jun 15 00:03:41.441 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\061413-24414-01.dmp]
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
[B][COLOR=RED]Missing Windows 7 Service Pack 1[/COLOR][/B]
Built by: [B]7600[/B].17273.amd64fre.win7_gdr.130318-1532
System Uptime:[B]0 days 5:50:25.971[/B]
Probably caused by :[B]win32k.sys ( win32k!memset+863 )[/B]
BugCheck [B]3B, {c0000005, fffff960000e6483, fffff880072e7070, 0}[/B]
BugCheck Info: [B]Link Removed[/B]
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff960000e6483, Address of the instruction which caused the bugcheck
Arg3: fffff880072e7070, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  dwm.exe
FAILURE_BUCKET_ID: [B]X64_0x3B_win32k!memset+863[/B]
CPUID:        "Intel(R) Core(TM)2 Duo CPU     E7200  @ 2.53GHz"
MaxSpeed:     2530
CurrentSpeed: [B]3002[/B]
 
Processor may be overclocked!
Expected Frequency:   2530
Actual Frequency:     3002
Overclock Ratio:      [color=red]1.18656[/color]
 
  BIOS Version                  F6
  BIOS Release Date             06/19/2009
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  EP35-DS3L
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Jun 14 04:06:04.490 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\061413-23821-01.dmp]
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
[B][COLOR=RED]Missing Windows 7 Service Pack 1[/COLOR][/B]
Built by: [B]7600[/B].17273.amd64fre.win7_gdr.130318-1532
System Uptime:[B]0 days 9:34:54.144[/B]
Probably caused by :[B]win32k.sys ( win32k!memset+863 )[/B]
BugCheck [B]3B, {c0000005, fffff96000156483, fffff88005e19070, 0}[/B]
BugCheck Info: [B]Link Removed[/B]
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff96000156483, Address of the instruction which caused the bugcheck
Arg3: fffff88005e19070, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  dwm.exe
FAILURE_BUCKET_ID: [B]X64_0x3B_win32k!memset+863[/B]
CPUID:        "Intel(R) Core(TM)2 Duo CPU     E7200  @ 2.53GHz"
MaxSpeed:     2530
CurrentSpeed: [B]3002[/B]
 
Processor may be overclocked!
Expected Frequency:   2530
Actual Frequency:     3002
Overclock Ratio:      [color=red]1.18656[/color]
 
  BIOS Version                  F6
  BIOS Release Date             06/19/2009
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  EP35-DS3L
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Jun 10 05:43:43.140 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\061013-23228-01.dmp]
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
[B][COLOR=RED]Missing Windows 7 Service Pack 1[/COLOR][/B]
Built by: [B]7600[/B].17273.amd64fre.win7_gdr.130318-1532
System Uptime:[B]0 days 13:57:30.669[/B]
Probably caused by :[B]win32k.sys ( win32k!BRUSHOBJ_hGetColorTransform+8aa4d )[/B]
BugCheck [B]50, {fffff900c0d3acf0, 0, fffff9600032260d, 0}[/B]
BugCheck Info: [B]Link Removed[/B]
Arguments: 
Arg1: fffff900c0d3acf0, memory referenced.
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
Arg3: fffff9600032260d, If non-zero, the instruction address which referenced the bad memory
    address.
Arg4: 0000000000000000, (reserved)
BUGCHECK_STR:  0x50
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  dwm.exe
FAILURE_BUCKET_ID: [B]X64_0x50_win32k!BRUSHOBJ_hGetColorTransform+8aa4d[/B]
CPUID:        "Intel(R) Core(TM)2 Duo CPU     E7200  @ 2.53GHz"
MaxSpeed:     2530
CurrentSpeed: [B]3002[/B]
 
Processor may be overclocked!
Expected Frequency:   2530
Actual Frequency:     3002
Overclock Ratio:      [color=red]1.18656[/color]
 
  BIOS Version                  F6
  BIOS Release Date             06/19/2009
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  EP35-DS3L
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Jun  2 17:46:14.375 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\060213-20420-01.dmp]
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
[B][COLOR=RED]Missing Windows 7 Service Pack 1[/COLOR][/B]
Built by: [B]7600[/B].17273.amd64fre.win7_gdr.130318-1532
System Uptime:[B]0 days 0:46:13.029[/B]
Probably caused by :[B]hardware ( nt!CcGetDirtyPages+5e2 )[/B]
BugCheck [B]3B, {c000001d, fffff80002c79982, fffff88009489ef0, 0}[/B]
BugCheck Info: [B]Link Removed[/B]
Arguments: 
Arg1: 00000000c000001d, Exception code that caused the bugcheck
Arg2: fffff80002c79982, Address of the instruction which caused the bugcheck
Arg3: fffff88009489ef0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID: [B]X64_IP_MISALIGNED[/B]
CPUID:        "Intel(R) Core(TM)2 Duo CPU     E7200  @ 2.53GHz"
MaxSpeed:     2530
CurrentSpeed: [B]3002[/B]
 
Processor may be overclocked!
Expected Frequency:   2530
Actual Frequency:     3002
Overclock Ratio:      [color=red]1.18656[/color]
 
  BIOS Version                  F6
  BIOS Release Date             06/19/2009
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  EP35-DS3L
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu May 30 07:03:38.726 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\053013-27861-01.dmp]
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
[B][COLOR=RED]Missing Windows 7 Service Pack 1[/COLOR][/B]
Built by: [B]7600[/B].17273.amd64fre.win7_gdr.130318-1532
System Uptime:[B]0 days 14:03:56.380[/B]
Probably caused by :[B]win32k.sys ( win32k!memset+863 )[/B]
BugCheck [B]3B, {c0000005, fffff96000106483, fffff88007901070, 0}[/B]
BugCheck Info: [B]Link Removed[/B]
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff96000106483, Address of the instruction which caused the bugcheck
Arg3: fffff88007901070, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  dwm.exe
FAILURE_BUCKET_ID: [B]X64_0x3B_win32k!memset+863[/B]
CPUID:        "Intel(R) Core(TM)2 Duo CPU     E7200  @ 2.53GHz"
MaxSpeed:     2530
CurrentSpeed: [B]3002[/B]
 
Processor may be overclocked!
Expected Frequency:   2530
Actual Frequency:     3002
Overclock Ratio:      [color=red]1.18656[/color]
 
  BIOS Version                  F6
  BIOS Release Date             06/19/2009
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  EP35-DS3L
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

[font=lucida console]**************************Sun Jun 16 03:59:48.680 2013 (UTC - 4:00)**************************
[COLOR=RED][B]RivaTuner64.sys             Tue Jul 17 15:13:42 2007 (469D14E6)[/B][/COLOR]
[COLOR=RED][B]RimSerial_AMD64.sys         Mon Nov 24 12:01:01 2008 (492ADDCD)[/B][/COLOR]
[COLOR=RED][B]Rt64win7.sys                Thu Feb 26 04:04:13 2009 (49A65B0D)[/B][/COLOR]
GEARAspiWDM.sys             Mon May 18 08:17:04 2009 (4A1151C0)
intelppm.sys                Mon Jul 13 19:19:25 2009 (4A5BC0FD)
[COLOR=RED][B]sptd.sys                    Sun Jul 26 16:13:14 2009 (4A6CB8DA)[/B][/COLOR]
ad4h69bt.SYS                Fri Aug  7 09:30:20 2009 (4A7C2C6C)
amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
speedfan.sys                Fri Mar 18 12:08:46 2011 (4D83838E)
nvlddmkm.sys                Fri Jan 18 08:22:15 2013 (50F94C87)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Jun 15 00:03:41.441 2013 (UTC - 4:00)**************************
aqrn954o.SYS                Fri Aug  7 09:30:20 2009 (4A7C2C6C)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Jun 14 04:06:04.490 2013 (UTC - 4:00)**************************
arjjs7dm.SYS                Fri Aug  7 09:30:20 2009 (4A7C2C6C)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Jun 10 05:43:43.140 2013 (UTC - 4:00)**************************
a7qo1138.SYS                Fri Aug  7 09:30:20 2009 (4A7C2C6C)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Jun  2 17:46:14.375 2013 (UTC - 4:00)**************************
age5xlj1.SYS                Fri Aug  7 09:30:20 2009 (4A7C2C6C)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu May 30 07:03:38.726 2013 (UTC - 4:00)**************************
as3fyr1g.SYS                Fri Aug  7 09:30:20 2009 (4A7C2C6C)
[/font]

Link Removed
Link Removed
Link Removed
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Link Removed
Link Removed
ad4h69bt.SYS - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
Link Removed
Link Removed
Link Removed
aqrn954o.SYS - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
arjjs7dm.SYS - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
a7qo1138.SYS - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
age5xlj1.SYS - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
as3fyr1g.SYS - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.

 

[ddjt1]

John, thanks for all your help. But when I was trying to fix my PC for the BSOD today, my PC randomly crashed and it now leads me to a black screen with no POST, diagnostic beeps, or motherboard options. I'm starting to guess that it may be a hardware issue. Can anyone help?

Thanks.

Update: Removed all my PC components except for mouse + keyboard. Re-inserted starting from the RAM, video card, HDD, and then optical drive. Seems to boot fine now.

Also, I can't seem to upload the completed dump files through the attachment manager. I have uploaded the file to mediafire:
http://www.mediafire.com/?8286kycpdac192x

 

[usasma]

Doh! I can't believe that I missed that SP1 is missing!
Please do the following:

Installing Windows 7 Service Pack 1
1. Visit the PC manufacturer's website and update ALL drivers. DO NOT use Windows Update or the "Update drivers" function of Device Manager.
2. Check Device Manager for any unknown/disabled devices - if there are unknown/disabled devices, fix them with the latest drivers from the device manufacturer's website (not the PC Manufacturer)
3. Visit Windows Update and get all updates (may take repeated visits)
4. Visit Windows Update and get Service Pack 1 (usually under Important Updates). Read these notes for installing SP1: Steps to follow before you install Windows 7 SP1 and Windows Server 2008 R2 SP1 from the Microsoft Download Center
5. Visit Windows Update and get any other available updates. May take repeated visits, but keep it up until you get several "Windows is updated" results.
If you're having difficulties with installing a Service Pack, please use the SURTool from this link: What is the System Update Readiness Tool?
Also, check out this troubleshooting link from Microsoft: Troubleshoot problems installing Service Pack 1 (SP1) for Windows 7 and Windows Server 2008 R2

I have had limited success in installing updates/Service Packs when using a "clean boot". I suspect that I'm just bypassing the problem - and that it can come back to bite me in the butt later on.

Riva Tuner is still in your startups. Please ensure that it's removed. It's a known cause of BSOD's

Alcohol 120% is installed, please follow these directions to remove it:

Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen dtsoftbus01.sys blamed on several occasions).

Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration): [DEL] Link Removed [/DEL] Link broken as of 21 Jul 2012
New link (15 Aug 2012): Link Removed (pick the appropriate version for your system and select "Un-install" when you run it).
Alternate link: Disc-Tools.com
Manual procedure here: Registry and SPTD problems | DAEMON Pro Help

Please be sure to remove the overclock while we're troubleshooting. There are Live Kernel Events in the WER section of MSINFO32 - so there's a possibility of hardware problems that could be caused by the overclock. Feel free to resume the overclock once the system has proven stable again.

Use this free temp monitor: http://www.hwinfo.com
Run these free hardware diagnostics: Link Removed

Good luck!