Can anybody help me? I am running Windows 8.1 on an Acer Aspire E15. I downloaded RealPlayer (now called RealTimes) from the Real website so that I can use their RealDownloader to download videos from various websites, including TouTube. It's supposed to work on all browsers - I use Firefox (most of the time) and Chrome, and I never had any problems with RealDownloader on XP previously. However, the 'Download this video now' button doesn't appear all the time (even when the videos are downloadable) and not at all after I restart the laptop. I've uninstalled, reinstalled, (several times!!) run Revo Uninstaller to get rid of all traces before reinstalling, gone onto forums, websites and anything else you can mention, to try and rectify the fault, but just have no luck. The RealDownloader add-ons and extensions appear in the web browser settings, and I can log into RealTimes for anything else, I just can't get the download button to appear. Anyone else had the same problem, and how the hell did you sort it out?