I work at a computer repair shop and I finally came across something I cannot get around. A customer brought in a Microsoft Surface Book that has BitLocker protection on it. Windows is corrupt and I am using a windows 10 disk to repair it. I have his BitLocker recovery key so I can unlock the drive. But the drive still has a current read-only state of yes.
I have tried to remove the attributes, clean the drive, format the partitions, do a reset with the windows 10 disk, remove partitions with a bootable of Linux, and more. I cannot get around it. If I try to remove the BitLocker protection, It says there is an error because it is write protected. And I cannot take the drive out due to the risk of cracking the display (Due to the surface books terrible repairability and very strong adhesive). Would anyone on here be able to help me out?
Things I can do: Boot into a windows recovery environment and unlock the BitLocker protected drive.
What I cannot do: Remove read-only attributes, remove the BitLocker protection, clean the drive, delete partitions, reinstall windows, reset windows, or boot into windows.
I have tried to remove the attributes, clean the drive, format the partitions, do a reset with the windows 10 disk, remove partitions with a bootable of Linux, and more. I cannot get around it. If I try to remove the BitLocker protection, It says there is an error because it is write protected. And I cannot take the drive out due to the risk of cracking the display (Due to the surface books terrible repairability and very strong adhesive). Would anyone on here be able to help me out?
Things I can do: Boot into a windows recovery environment and unlock the BitLocker protected drive.
What I cannot do: Remove read-only attributes, remove the BitLocker protection, clean the drive, delete partitions, reinstall windows, reset windows, or boot into windows.