ROCCAT Swarm Software Opens and Then Crashes Immediately

Bekrah

Honorable Member
I own a ROCCAT LeadR gaming mouse and it has worked fine up until recently but now the software work stay open which renders the mouse unusable.
I have tried uninstalling and reinstalling multiple times and nothing seems to work.

The software seems to immediately crash upon execution. The task bar tray shows the software's icon but the icon immediately disappears when I mouse over it.
I have reached out to ROCCAT for support but nothing they have suggested has worked. They have since stopped responding to my inquires. They claim that since I have other mice plugged into the PC's USB port that somehow all of a sudden there must be a driver confliction. The software still won't work even when I unplug my other mice.
I’ve link a YouTube video that shows exactly what happens upon clicking the software’s executable.

Any advice would be greatly appreciated.

Windows 10 Pro (1903)

ROCCAT Software Not Working Video
 
Top