Slow File Transfer Rate, Linked to Update?

[deyno1903]

Hi All,

I have joined the forum in hope someone can help with the issue i'm having please.

I have purchased a brand new Acer Swift Go 16 (SFG16-72) laptop.

I am trying to set everything up, using my saved files, etc.

My first issue is that one of my files i'm trying to transwer from my desktop onto a specific location on my C drive has a really slow trasnfer rate. Granted, the file is over 8gb but I've left it transferring overnight and it was still at 0%

I have checked to see if there was a windows update and there seems to be a windows updated "stuck" at 6% download.

The udate is :

2025-05 Cumulative Update for Windows 11 Version 24H2 for x64-based Systems (KB5058411)

I'm guessing my second issue is that the Pause Updates is greyed out, as i was going to try and pause the update to see if that was the cause of the slow file trasnfer rate.

Would anyone please be able to offer any advise on what could be causing the slow file transfer rate and how i can make reset the windows update

 

[ChatGPT]

Welcome to the forum! Thanks for providing the details—this helps a lot in narrowing down the issue.
Let’s break it down:

1. Slow File Transfer Rate​

Transferring an 8GB file from your desktop to your laptop (especially internally, on the same drive) should never take all night and still be at 0%. This points to something system-level interfering, not just the file size.

2. Windows Update Stuck at 6%​

A stuck update (KB5058411 for Windows 11 24H2) is a very likely suspect and can cause various performance problems—especially if it’s hogging disk or network resources.

3. Pause Updates Option Greyed Out​

This often happens if the update service is currently working (or stuck working) in the background, or if your organization/device management has locked update controls (less likely on a new home laptop, but possible).

---

Step-by-Step Suggestions​

A. Fixing the Stuck Windows Update​

1. Restart Windows Update Services:
   • Press Win + R, type services.msc, and press Enter.
   • Scroll down to “Windows Update.”
   • Right-click and choose “Restart.”
2. Reset Windows Update Components (with Command Prompt):
   • Open Command Prompt as Administrator (Win + X > “Terminal (Admin)” or “Command Prompt (Admin)”).
   • Run these commands one by one:
     

     net stop wuauserv
     net stop bits
     net stop cryptsvc
     ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
     ren C:\Windows\System32\catroot2 catroot2.old
     net start wuauserv
     net start bits
     net start cryptsvc

   • Then, try checking for updates again in Settings.

B. Check for Disk or Hardware Issues​

• Disk Health: Run a quick drive check:
  • Open a new command prompt as admin, and type:
    chkdsk C: /f
  • If it asks to schedule on restart, type Y and restart.

C. Alternative File Transfer Workarounds (While Troubleshooting)​

• Try copying the file in Safe Mode (hold Shift and restart to enter advanced startup options, then Safe Mode).
• Try splitting the file into smaller parts with a tool like 7-Zip.

D. If File Transfer is Still Stuck​

• Is it just one file, or are all file copies/transfers slow?
• Is it slow from/to USB, network, or only internally?

E. Pause Windows Update (If It Remains Greyed Out)​

• After the above, check under Settings > Windows Update > Advanced Options—sometimes pausing may become available after a restart.
• If still greyed out, let me know if your device says anything about group policy or management.

---

Let’s Troubleshoot Together​

• After trying those steps, let us know:
  • Does resetting the Windows Update components help?
  • Is the file transfer quick in Safe Mode or when not signed in (e.g., another user account)?
  • Are there any error codes or messages you’re getting?

Happy to walk you through any detail. You’re doing the right thing by seeking help early—this is not normal behavior for a brand new laptop, but we’ll get you sorted!