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Hi, I have been trying for at least 2,3 months not to remove Epson Easy Photo Print from my system. I am using windows 7 64bit & i had a registry hiccup where a virus sorta messed things up a little, however after fixing all problems it's caused 1 problem remains. Epson's Easy photo print refuses to uninstall, it state's that a newer version is already installed when i attempt to uninstall via control panel.
I tried to use Revo Uninstaller & it gave same error but gave me a option to remove all files, entries it said existed which i did & it also removed its entry from control panel, so i rebooted & attempted to re install the newer version that came with my new printer & the install cancels as it says a newer version already installed.
Epson's uninstaller utility dont work, it just open's & quickly closes with no action noted. I restored my system to the state before doing the revo attempt. I know its a registry entry error or a install log error or corruption but I have tried my best to no avail. I don't want to re install as everything works great apart from this problem.
Someone said I should get a process monitor & filter out everything else apart from the program your trying to uninstall so i opened the software & let process monitor save the log file to a CSV file to show all the registry entries it access's or whatever in the hope someone knows what to look for & fix.
So to recap on the issue, Program wont uninstall as it states a newer version already installed. After using revo to remove all files linked to it, it removes it from my CP entry so i try to install latest version to have it cancel on me saying a newer version already installed. I have tried the windows fix ya tool for installing & uninstalling software problems & that didnt detect the software either before or after revo.
I've uploaded the CSV file so you can have a look, you have to change the extension from .txt to .CSV as it wouldn't allow me to upload as it was a blocked extension for some weird reason.
Thanks in advance
I tried to use Revo Uninstaller & it gave same error but gave me a option to remove all files, entries it said existed which i did & it also removed its entry from control panel, so i rebooted & attempted to re install the newer version that came with my new printer & the install cancels as it says a newer version already installed.
Epson's uninstaller utility dont work, it just open's & quickly closes with no action noted. I restored my system to the state before doing the revo attempt. I know its a registry entry error or a install log error or corruption but I have tried my best to no avail. I don't want to re install as everything works great apart from this problem.
Someone said I should get a process monitor & filter out everything else apart from the program your trying to uninstall so i opened the software & let process monitor save the log file to a CSV file to show all the registry entries it access's or whatever in the hope someone knows what to look for & fix.
So to recap on the issue, Program wont uninstall as it states a newer version already installed. After using revo to remove all files linked to it, it removes it from my CP entry so i try to install latest version to have it cancel on me saying a newer version already installed. I have tried the windows fix ya tool for installing & uninstalling software problems & that didnt detect the software either before or after revo.
I've uploaded the CSV file so you can have a look, you have to change the extension from .txt to .CSV as it wouldn't allow me to upload as it was a blocked extension for some weird reason.
Thanks in advance