[Solved] BSOD on friend's built computer

MC10

Active Member
#1
We recently built my friends computer. We started with Windows 8.1 and that was fine until the keyboard and mouse stopped working. We tried other USB ports, disabling the XHCI in BIOS, and other things but nothing worked. We decided to clean format and switch back to Windows 7.

We're now using Windows 7 Professional 64-bit and it is giving us some problems. We have installed all the necessary drivers that came with the parts and all the Windows updates that we need. We are getting BSOD's and we're not sure why. Could it be a faulty part like the memory or is it a software problem? Here is the file from the last BSOD.
 


Attachments

kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#2
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A0000001, {5, 0, 0, 0}

Probably caused by : atikmdag.sys ( atikmdag+277ce )

Followup: MachineOwner
Hi,
the above is pointing to your graphic driver but other drivers can be the cause too, it's just a case of tracing them.

BiosVersion = V2.4
BiosReleaseDate = 08/16/2013
Please update your bios:
http://www.msi.com/product/mb/H87-G43.html#/?div=BIOS

atikmdag.sys Fri Dec 06 21:19:43 2013:
Update to latest Whql GPU driver:
Use the app found here: http://www.guru3d.com/files_details/display_driver_uninstaller_download.html and then install the latest 13.12Whql driver:
http://support.amd.com/en-us/download/desktop?os=Windows 7 - 64

Rt64win7.sys Wed Apr 10 04:00:34 2013
Update your network driver:
http://www.realtek.com.tw/downloads...d=5&Level=5&Conn=4&DownTypeID=3&GetDown=false

RTKVHD64.sys Tue Jul 02 15:07:25 2013
Update your sound driver:
http://www.realtek.com.tw/downloads...=24&Level=4&Conn=3&DownTypeID=3&GetDown=false

The Broadcom drivers could do with updating if possible. See if their drivers have updated any:
http://www.broadcom.com/support/bluetooth/update.php

If after updating the above your still getting bsod please read the page found here:http://windowsforum.com/threads/how-to-ask-for-help-with-a-bsod-problem.38837/ and then post the results.
 


MC10

Active Member
#3
Thanks so much for the reply.

We had an inkling it was the video card that was giving us trouble because starting a game would cause BSOD and the driver crash thing with notification happened at times. We were using Catalyst 13.12 and it was still crashing so I uninstalled it and my friend said he reseated the video card and memory. After that he installed the drivers on the CD that came with the card. That's what we had done on Windows 8.1 but for some reason we wanted to use the most recent ones from the site when we installed Windows 7 instead.

We're still not sure if it was the reseating that fixed it or using the CD's drivers instead. He just wanted to fix the computer before we left for winter break so he could have closure. Perhaps we'll test using the latest version of Catalyst when we come back for break.

Thanks for all the help!
Merry Christmas and a Happy New Year!
 


kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#4
Your welcome MC10, not MC5? Perhaps the craziest rock n Roll group ever.. This is them in the early 70's Punk Rock was still years away:

Sorry I digressed somewhat but that name just took me back...:)

Come back if you need further help and Happy Holidays to you too.. :)
 


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