Windows 10 [Solved] NAS not Recognized by Windows Explorer

[hawkeye62]

I have a WD My Cloud Expert Series EX2Ultra connected to my home network. Everything has been working perfectly. But, after the latest Win 10 desktop update (Version 1607 Build 14393.1593) Windows explorer no longer finds the NAS. I have a Win 10 laptop (Version 1703 Build 15063.540) Windows Explorer sees the NAS on the network, but will not connect to it. There have been no changes to the network. One other piece to the puzzle. Macrium Reflect was able to use the NAS for a backup image location. And I was able to see it on the desktop PC prior to the latest Win 10 update to verify that the image was there. Go figure!

Any advice will be very much appreciated.

Regards, Jim

 

[Neemobeer]

Do you know the IP of the NAS and can you connect to it by typing \\ipaddress in Windows Explorer?

 

[hawkeye62]

Do you know the IP of the NAS and can you connect to it by typing \\ipaddress in Windows Explorer?

Yes, I can get to the NAS page.

Jim

 

[Neemobeer]

Make sure Simple Service Discovery Protocol and Link-layer Topology Discover Mapper services are not disabled. Also enable LLTD on, on the NAS

 

[hawkeye62]

The LLTD stuff is on. I can't find anything named "Simple Service Discovery Protocol".

Jim

 

[Neemobeer]

It's a Windows Service on your computer

 

[hawkeye62]

No such service on my PC.

Jim

 

[Neemobeer]

Sorry, it's called SSDP Discovery

 

[hawkeye62]

FYI. The NAS shows up with no problems on my wife's Win 7 desktop.

Jim

 

[hawkeye62]

SSDP service is running.

Jim

 

[Neemobeer]

Well it should be discoverable, have you restarted the NAS?

 

[hawkeye62]

Yes, I rebooted about an hour ago. Windows 7 has no issues.

Jim

 

[hawkeye62]

When I start Windows Explorer, the NAS doesn't show up anywhere. Then if I click on Network in the left window, the NAS shows in the right window as a network device. But, all it will do is take me to the NAS' page, no access to the HDs in the NAS.

Jim

 

[hawkeye62]

OK, never mind. I found WD app that gives me access to the HDs in the NAS.

Regards, Jim